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Publix Delivery

(7 582)
Price
Free
Category
Food & Drink & Shopping
Last Update
Dec 17, 2019
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Publix Delivery

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

7 582

Avg rating,
total

⭐4.7

Description

1195 chars

Publix Delivery lets you order groceries from your neighborhood Publix to be shopped and delivered by Instacart* the same day, in as little as one hour. <br><br>
SHOP RIGHT FROM THE APP <br>
Just create an Instacart account and then order from the South’s favorite supermarket via Instacart. Get fast deliveries to your door on groceries, home essentials, and more. You could also use the Publix Curbside service at select locations, and get your groceries shopped by skilled Publix associates right to your car. <br>
These convenient services are available in many zip codes across the Southeast, and you can find out if delivery or curbside is available near you in the app. <br><br>
WHY PUBLIX DELIVERY, POWERED BY INSTACART: <br>
• Instacart shoppers check expiration dates and select quality produce
<br>• Save with weekly sales<br>• Get delivery from Instacart in as little as one hour
<br>• Order Publix Curbside, drive to a reserved spot, get your groceries to your car <br>• Reorder previous items with ease <br>• Contact your Instacart shopper in real time


<br>*Instacart is an independent business that provides online ordering, shopping and delivery services to Publix’s customers.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Sherlockssister
Jun 09, 2019

Convenient and occasionally super fast but I once checked the map during delivery to see how close they were and I watched the driver stay in the same place on a road that was opposite the direction of the store and my home for over ten minutes. Did he go home for a while before bring my stuff? I don’t know but usually I get a better person. My only complaint about the app is I hate that I choose a replacement ahead of time and the shopper doesn’t use that information. I constantly have to check if I need to tell them the replacement again. And if the replacement isn’t available you get a refund instead of an opportunity to replace again.

Mrs I Love My Music
Jul 20, 2019

I placed an order today - about $80 in groceries. While I was pleasantly surprised with the fee structure and ordering process - that’s about where my approval stopped with this. As my order delivery time approached, I got an email telling me that my order is delayed. The new estimate time was sent. That time came and passed. I waited 30 min after the new estimated delivery time and my order said it was still in the store . I finally called customer service - and the customer service rep apologized and offered me a free delivery on my next order. When I explained to her that offering me a discount if I should choose to spend more money with them doesn’t rectify the situation. I asked her to go ahead and refund my order since she couldn’t give me an estimate on delivery and had no details on the status of my order. The net result was 3 hours later - no food and waiting 7 days for the credit back to my card. This will be the first and last time I order with them. Next time I’ll just drive to Publix and save myself the wasted time.

noname0808
Jun 15, 2018

I love the idea of ordering groceries for delivery and this app handles the basics just fine. But one of the features I would like to enjoy is the ability to place an order for delivery several hours later. I do this while at work and want things delivered at night. The app lets you do this but every single time - not just sometimes, every single time - I do so the delivery comes early. Sometimes I’m home for this but not always, and if you’re not home they cancel the order. When I called to complain both the cust svc rep and his supervisor said they didn’t know how to fix, explained how this wasn’t really a cust svc issue and tried to explain that their algorithm for giving orders to drivers probably was the issue. i asked a simple question - how do we make sure this doesn’t happen next time? They couldn’t answer it.

AnnieSp123
Jul 01, 2018

The app categories are not organized well. There should be a category for BOGO and organic items. Also BOGO only works in the app when you buy the exact same item.. not like in the store where you can mix flavors for the BOGO etc. You also can’t save items for easy access next time. You also pick the time at the end which I don’t like, i’de prefer it to be at the start. Also, there should be something to indicate them to substitute items (last week my item was out, they couldn’t get ahold of me and then I didn’t get my item), They should model the app to be like the Walmart grocery pickup app which is really easy and user friendly. I don’t mind paying more for the food to get Publix quality. I’ll keep using the app for now but am looking forward to updates.

Florida aware
Jun 07, 2018

If an item is not available, you’d think it wouldn’t be offered. The app doesn’t seem to be in sync with the stock. And the prices are not the same as in the store. So you’re not only paying a delivery fee and a service fee and a gratuity but you’re also paying more per item. The app also says that The service fee is 5%, but it is charging me 10%. I was told to just call the next day and get it refunded. Plus when you enter the option of a 20% gratuity, when the shopper can’t buy the item because it is not in stock, then my total is lower, But the original 20% gratuity is the same. Some problems need to be figured out… It’s a great service to have when you really need it though. I can’t often get out because of health issues. So this is really really convenient for me and I do greatly appreciate it.

CSR Racing 2

About Publix Delivery

Developed by Publix Super Markets, Inc..

Publix Delivery is ranking in   Food & Drink & Shopping

Last update was at Dec 17, 2019and the current version is 2.9.0.

To see all other keys and revenue click here 1294562458

Publix Delivery have a 7 582a user reviews.

Publix Delivery was released in the App Store. It is developed by Publix Super Markets, Inc., who have also released the following apps.

Publix Delivery has 7 582 user reviews.​

Publix Delivery has an average rating of 4.7. ​The latest version of Publix Delivery 2.9.0​ ​​was ​released on Dec 17, 2019​.

You can download Publix Delivery ​here

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