CVS Specialty

I currently am satified with the level of communication I have with the program and the app works well. The customer help dept in Chicago is very helpful and timely with the information and help they have been with my situation, also shipping has been prompt and consitant with the published time and tracking accurate in arrival times . I am pleased to have knowledgeable personal educated in the process in cloves with my medication. Keep up the great work.

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Who are the people giving this app 5 stars? Do they know anything about how apps are supposed to work? This app is a joke. I just logged in to order a refill, but the app wouldn't let me change my shipping address. There's a page for doing so, it after you enter the address, the subsequent page is BLANK, and you're never allowed to select the new address. The app goes into a state of permanent limbo, and all you can do is quit the app — which means starting over. Because of course this app remembers NOTHING you just entered. Even in normal usage, if you need to back out of the order page to refer to something on another page, you're warned that everything you just entered will be lost. Why? Because the app's programmers are too lazy to make it remember what we've entered? There's NO reason for this. Also, when navigating from one page to another, we're frequently asked, "Are you sure?" Are you kidding me? If I'm tapping a navigation button, that means I'm sure. Why does this app "babysit" our every move when simply navigating from one page to another? This app is horrifically conceived and horrifically executed.

I have to take Humira so it has to ship overnight. Never had a real issue with CVS. Only one time my injectors were late but it was weather related and on UPS’s end. But when I called CVS to explain my unease with taking a drug that wasn’t kept refrigerated and was warm to the touch didn’t balk. Sent me a replacement kit and a label to mail back the bad ones. First rate service. And the app is first rate too!

This app is amazing. You just refill your prescription in the app, and you're on your way to having it shipped to your house. I love that I don't have to stay on the phone with the company for at least fifteen minutes altogether. Also, having to wait for someone to help you. I love this app, definitely recommend this app to others.

Both have been first rate. The app is quick to setup and quicker to use for refills. When there is a question where I need a live person, the folks at CVS continually offer me first-rate service. I don’t review a lot, and I most certainly do NOT give out 5 stars for next to anything or anyone; CVS has earned this rating on both accounts.