Foot Locker - Shop Releases

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The app is trash just like the website! Footlocker and all its sister sites refuse to make any changes to make getting any sort of limited release obtainable or giving many customers a fair chance. People with bots have about a 100% chance to get every pair. The rest of us "click and add to cart" repeatedly and that's if you lucky enough to get onto the webpage. To make matters worse, you have no idea when a pair of shoes are sold out. Footlocker doesn't even let you know through the app, website or social media. However if you want to buy a pair of socks it works great. Update December 30, 2017 “the Gatorade 6 release”. It does you absolutely no good to get the shoe in your cart but can’t checkout. Shoes in the cart but freezes as checking out and get sent all the way out. By the time you are allowed back in, shoes are sold out! So that leads me with this question why if you have the shoes in your cart are you not put into a checkout que where you remain until allowed to check out and when your time comes up if you fail to checkout within 5-10 minutes shoes are put back in the online inventory? There is just no way you can make me believe that Footlocker and its sister sites can’t eliminate “add to cart” repeatedly and frozen checkout problems that were problems 10 years ago and still exist today.

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Since the upgraded version of the app it has kicked me out and now I cannot even get into the app as it keeps saying user disabled. I have reached out to customer care through email and also customer support on the phone. Waited for over45 minutes for the supervisor to tell me to reach out to customer care online. Which I had already done so. No one is able to tell me why the app continually states USER DISABLED. I am able to log in online and see all my points and purchases and my VIP. I have been told to uninstall and reinstall the app which I have done so many times it has become frustrating. I even tried to log in to the app on an entirely different model phone and still receiving the same exact error. All customer support tells me is “i don’t know why, I can see everything fine on my side”. This is the crappiest app since it has been updated 4 times in the past 2 weeks. This is beyond frustrating and foot locker customer service is absolutely horrible. For as much money I have spent you would think they would have their apps and employees up to date!

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I see why there isn’t any in app feedback options because this app is horrible. I could drone on and on about all the problems but I will just highlight one. The reservation selection process is horrendous. How is it that I’ve been a “VIP” for month and have yet to reserve even the most heavily supplied releases. The system is broken and need to be re-evaluated or replaced. It is so easy to take advantage of the systems flaws and it shows. Releases are unfair and those that do not exploit are left at a disadvantage. Customers are left with no true option in purchasing releases held under the reservations as footlocker and its affiliates websites can never sustain themselves during major releases, the app is dysfunctional, and staff are infamously corrupt when it comes to said releases in stores. In conclusion, the developers of this app need to seriously consider how to enhance users’ enjoyment while using this app because as far as I’m concerned there is none for people like myself that don’t exploit the system by repeatedly entering the reservation.

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So every time I get through and put a new release in my cart, tells me to wait minutes and sometimes over an hour to then tell me that the product has been sold or not available anymore. FootLocker let Bots use their platform before real consumers get a chance, and PLEASE DONT COME AT ME SAYING THAT WE HAVE EQUAL OPPORTUNITIES BECAUSE WE DONT! Your app and site is the main source of Resellers to get their hands on hundreds of pairs then sell for 3-4x’s the retail price...DONT ACT LIKE YOU DONT KNOW THIS. This problem should was a year 2000 thing, we’re in 2018 walking into 2019 and you haven’t even done or tried to kill this Bots issue. You app crashes because you don’t want to help regular customers get their hands on a new release but instead you let Bots rule your site and app. Get outta here with that junk!!! Champs, FinishLine and of course Foot Locker/Foot Action are Bots central. And that limited quantities excuse you use all the time is saturated, NO MORE EXCUSES, TAKE BLAME AND FIX IT! WATCH OUT FOR THE CONCORDS RELEASE ON DEC 8th...THIS WILL BE AN EPIC FAIL FOR ALL REGULAR CUSTOMERS, BE READY FOR THE L’s.

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I ordered a pom beanie from the app..... so i expected to get what i order like always...... instead i received the exact same hat just without the pom pom...... i don’t wear these and haven’t put it on....... i sent a complaint through the app but never received a response that was a few days ago...... if possible id like to return it..... its not what i ordered....... i love this app so PLEASE help me footlocker..... we were meant to be, we’re star crossed footlocker, i knew you were the one when i put my fingerprint on the scanner for the download..... you may not know this but i even bought a ring to put on you like beyonce said...... my dear sweet sweet footlocker PLEASE respond to me for my troubles you beautiful.......beautiful app...... *tear falls down eye like from the movie glory*...... i know its wrong to use people, but i hope to use you a lot more in the future...... always remember me and dont you ever EVER forget me now I’ll talk to you soon......hopefully