NBS Benefits Mobile

As someone who hates to download receipts to their computer via scanning, I love the simplicity of the mobile app. I get my EOB off my insurance website and match my receipts. Then I take a picture. So easy! I wish they allowed you to edit your claim if you realize you made an error or add your claim picture if it didn't download it properly, but other than that, thanks! So helpful. This year there were connectivity problems that they said had to do with apple safari connection to their server. We love you both so please fix that!

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Horrible experience using the app. No transaction history. No eligible expenses listed. Wrong available dollar amount. Wrong used dollar amount. Wrong calendar year!! It’s 2019 and the app dashboard showed 2014. Searched transactions, changed dates, no information. There is no useful information on the app. No history. No informative information. Eligible services not listed. Saying, “There are no eligible services.” I contacted customer service. They offered no support and didn’t have access to the app. Saying they only offer support on the web browser version. It’s like they made an app to tell customers that they do have an app, but then the app is totally useless and no support. Working with NBS is always difficult and always a let down.

The app itself is just fine, but the service is spotty. My 1st year was great! Everything was processed correctly and in a timely manner. My second year was TERRIBLE! My reimbursements kept getting denied because they had lots of programming issues. Then they wouldn’t pay me the full reimbursement and it was out of order. As someone who tracks their financials it was very frustrating, and as a teacher with a limited time window to call businesses during open hours, my frustration was heightened when I had to call/email 7-10 times to get issues resolved over and over again.

I love both the website and app because it is really user friendly. My claims are processed fast and I usually see reimbursements within 2-3 days! I have never had a bad experience with them. Extremely happy with their service.

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The app is terrible. It takes a very long time to log in. If you navigate to another app to get information (as is often necessary when submitting a claim), you have to login again. I made a mistake with my transaction and it was pended for response. But there is no way on the app to modify a transaction or respond to a message. The only thing you can do is upload a picture from your gallery! The experience is terrible, my transactions are always rejected for more info and the app doesn’t let you respond with information in any other format than a photo. Ridiculous!