QuickBooks Self-Employed

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Quick Books self employed looks promising but is lacking critical features such as the ability to set recurring transactions, duplicate transactions, time tracking, and most importantly the ability to change an invoice’s status without having to email to a client through the QuickBooks system. I’ve been using FreshBooks which has all of these features (and a cleaner, prettier UI), but wanted to give QuickBooks Self Employed a try since it has the added functionality to estimate quarterly taxes and the ability to export tax info over to TurboTax. I could make everything else work, but forcing users to email an invoice using their interface is very limiting since I need to use PDFs for a specific clients. Not having this basic feature is probably a deal breaker for me - Especially since support’s response is that they don’t currently have plans to implement this feature and there are older support threads with multiple requests to add such a basic feature: to be able to change invoice status when using PDFs. As is, If you do not want to email an invoice through Quickbooks Self Employed, you will not be able to get the invoice out of draft mode and, more importantly, you’ll be unable to mark it as paid and have the payment reflected within the system. Such a shame since I really do like the quarterly tax estimates, integrated tax payments/tracking, and the ability to export everything to TurboTax at years end.

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It would be so nice if there was a smooth transition or an option to add payroll on this app. I don’t need an enterprise accounting solution and don’t feel like I have the ability to transition to chart of accounts accounting because my business is so small, 2 employees other than myself. I think for businesses that are in transition into becoming larger and beginning to hire employees, seasonally or temporarily, it makes sense that I could use a simple program like self employees but also be able to keep track of my payroll within this app or at least be able to classify it as something other than others business expenses’. I may not always have employees and the need for a cumbersome enterprise accounting solution- so something in between this and enterprise would be nice. Something that incorporated payroll accounting and self employed features and simplicity. It’s a great app and great software at a reasonable price but even if it didn’t do payroll per say but could help keep track and account for those amounts sent out between paychecks and withholding it would make tax time easier and give me a better sense of revenues, expenses and better reporting and insight on how to charge the correct price based upon new overhead with employees and without employees. There should be an in between program that doesn’t force you to go to chart of accounts- because that is more accounting than a little business needs or an in between business needs.

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This software is useless without the capacity to upload tracked expenses/receipts to an invoice. Who out here doesn't have billable expenses with receipts? None! We all need to track and show our costs to our customers. This, in a previous software revision was available, but was removed recently and seriously hinders my ability to bill my customers effectively and with complete transparency. To have to jimmy rig my invoices to show my costs incurred is not only ineffective but unprofessional! Also, now it appears to incorrectly address the uploaded receipts on date, name of company, and amount. And it does it randomly. This now is taking up all my time, rather than making more efficient use of my time. I have contacted support multiple times and they have said they are working to improve this function but have no timeline to fix this. They offered me one months credit but never applied the credit. Can’t call someone because they don’t give a number and I have asked for a call and they said they can’t call me. I have called other numbers not related to self employed and they directed me to the email process. I have submitted comments to the software engineers and have not received a productive answer other than we are working on it.... if you had it working in the past, how hard is it to fix it and put it back in if it was never a problem?!? No one has ever explained what was the issue.

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UPDATE: After another support ticket getting no response BUT them responding to my review I tried the proposed solution to band aid my missing trips. No luck. Still have the program and it is STILL not logging mileage. Now it’s completely failing all trips. I’m not incompetent when it comes to these things. I’ve built multiple CPU’s; have my home setup for multitudes of automation tasks using IFTTT protocols, etc. I have checked and checked again my setting which are correct. I’ve used the online support and followed the guides given in the reply to my review. Check other reviews. I’m not the only one. If your looking for solid mileage tracking look elsewhere. Flaky at best with absolutely dismal customer service. ORIGINAL REVIEW: One of the big reasons I got this was for its inclusion of automatic mileage tracking. Well even after reading bad reviews of people saying it didn’t work right I tried it with the 30 day trial. Worked great until a week ago (I’ve since purchased the software). Frustrated I sent an email via the embedded support tab/button. No response in two days and mileage tracking is still only picking up 1 of 3 trips or so. Can’t recommend a product that is that inconsistent and has no customer service to back it up when there’s problems. It appears my support email is either ignored or is backlogged by over 2 days which would suggest many others are having problems as well. BUYER BEWARE

All you need for a small operation. I love how the auto tracking feature tracks all trips. For me it works because 75% + of all driving is for business. And on days I did no work it is easy to mindlessly swipe them to personal mileage. I will definitely get my money back in just the mileage deductions from the app. Totally worth the expense. I also paid quarterly taxes on the app which is nice. I love that they estimate quarterly taxes and the number varies depending on your income that month and quarter. I just put the estimated amount in savings and adjust it as needed till the end of the quarter. Also, if you have commissions coming from multiple sources it is so easy to auto file those transactions. The only thing that could improve is the consistency of refreshing data from bank accounts and mileage. Sometimes I have to fiddle with it to give me updates. That’s expected though if you have ever used quicken or similar finance software. Not a big deal at all. I have no experience with invoices because I don’t bill people. It’s been 4 months and I can already tell I am saving money with this app. Get the app if you are self employed and do all accounting and taxes yourself. You won’t regret it.