Xfinity Stream

After about a week after posting below, I was on phone with Tech for about an hour. Help at 2nd tier with consulting help at 3rd tier, resolved my issue and app working fully now. Not changing stars, so people having same issue may find my post helpful. Only, less than 10 live channels. No recording option, On my IPhone 11 Pro or Ioad Air streem app. Spend about an hour with tech center. They were nice but could not resolved issue. I was advised to wait day or two if problem is resolved, after my waiting for 7 days to report to issue. I was told every thing looks good on their part, it must be some issue with app itself. Deleted and reinstalled app few times, sign in and out few times but nothing is helping. I was told my call ticket will serve as lead to what they have to do. I hope thing get resolved soon, great app otherwise.

I have had mine since Feb 20th and still can’t stream. From what I can tell you can download the streaming app on newer versions of my TV in the family room but mine is 7 years old but still a 55” LG Smart TV. I mainly started my service back up because I desperately needed the Internet to job hunt and that is where all my time has been spent (easy when your Cable isn’t working). I paid extra for the 300 mb/sec so I would be prepared to accept any type of position available including work from home, independent consultation, or partial commute. That is when the sales rep talked about the awesome streaming app and no monthly fee for equipment because there are no cable boxes for every TV. The 300 mb/sec Internet comes with a different router than other plans and it is also required for the streaming app service. The sales rep really unsold here on the service and by lowering my monthly bill due to no charges for each cable TV box, that is what sold me on this plan. Sales reps should verify over phone the make/model of your electronic equipment to ensure compatible for streaming services to work as intended for optimal performance. This would make sure customers have a good experience getting up and running efficiently and effectively with the new service being introduced. Plus, it is just the right thing to do.

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I have never held Comcast in high regard because of their price gouging..I was paying well over $200 for internet and one tv with basic cable and they could never answer why friends I knew with more services were paying the same or less. I cancelled cable service but kept internet which included broadcast television for an additional $10 they the streaming app and it was working out well for me until it wasn’t anymore. Spent over an hour on the phone trying to figure out why my app won’t show any channels or recordings any more. Was transferred to a higher level tech support to no avail. They reset credentials, establishments and nothing. I have internet and pay extra for broadcast television that I have not been able to access for weeks. Representatives tried to be helpful but I’m still without the services I pay for. They said a level 3 tech would call back in 24-72 and this is the second time I have been told that with no return phone call. We are limited to the internet service available in our area or I would have disconnected my service all together a long time ago

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I can no longer sign-in to the app on my iPad ever since updating to iPadOS 13. When I attempt to login it gives an error advising “Back Office Provision Error”. It then has a pop up that says restarting device, and it goes through the whole process all over again with the same results. I’ve deleted and reinstalled the app several times and still cannot get logged in. Calling Comcast customer services offers no help or solution for this issue. Really disappointing since we are paying for a service that we can no longer even use! We are left with a choice to either update to the latest iOS and lose out on this app working or stay with an outdated iOS version and continue to be able to use the app, but risk your device by not having the latest security fixes etc. I’ve heard this issue is also happening with phones updating to iOS 13. Due to paying for a service that I can no longer use and can’t offer help or a solution: 1 Star Rating

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I loved the app until today. Some issues (i.e. can no longer chose what to record from the app, can only watch some stations when connected to home WiFi- I only use the app when I am not at home so that kind of defeats the purpose for me). Today there was an emergency weather alert. Great thanks for letting me know FOR HALF AN HOUR, and it’s still going I’ve given up trying to watch anything. No matter what I try to watch, and now I’ve tried on two devices- the weather alert goes on. 8 minutes was left of my show and I’ve been waiting half an hour to see the end. I decided to let it play I went and did some other tasks, made some coffee- came back and IT WAS STILL GOING. The severe weather is over an hour away. I don’t need this information to be the only thing I’m allowed to watch. Very frustrating. Let me add- I just checked to see if during the time I spent writing this maybe it had passed- nope still going and going. Weather alert is for another 23 minutes- I guess I have to try again after that. Ridiculous.