healow

After the worst transition from a great physician for over 2 years , to what I would say was beyond INSULTING new estab appt w/a PA yesterday, that was time wasted. The PA 1st stating a well known ADD med “didn’t exist,”then she “can’t find my history w/ this rx that I’ve been on for 1.5yrs...ergo, not going to refill or even reduce milligram, if THAT were the true reason she denied to write for 1 refill of an rx taken daily. She refused an antibiotic for severe sinus infection, stating “insurance won’t cover “, yet I have filled it in past w/out a problem? I left after 2 hours, w/ no progress & no refills. An antidepressant & ADD med taken daily that I’ll be out of next week, leaving me lost.I changed immediately to a Dr linked with app, if they care for patients as well as app assists, I will rest easy. It seems they do, we shall see. I have a great feeling about the Drs I will be linked to. Thank you for a great app.

I’ve seen my doctor going on over 10 year. The problems I have were so huge that it would overwhelm most doctors, not this doctor. He saved my life and I’ll always be happy and respect him, not only him as as a person, but I’ll always trust and respect his treatment and medication plans. Not only has the treatment he has given me works l, but I’m no longer the sick and dying person that I was going to be. This app shows all the meds I’m on, it shows so many things that makes me feel like my doctor is always an app away. So thank you, Healow, for letting me write this to show just a little of how I feel about my doctor and this app. Thanks Again, Steven S.

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I use this app for my neurologist. Out of all the specialist I see, it’s one of the two most important! I haven’t been able to get an email response from my doctor’s office since 2017 via the app! What you see on the app: - Some of your records. -you cannot open your lab results, or anything like that though. - Maybe half of your medications that you take from other doctors. - Appointments (this feature I’ve never had trouble with). - As I mentioned that it’s been two years since I’ve received an email from my doctors office via the app or even to my personal email... I can’t tell if the office is even getting the emails from the program, or if the new MAs are even aware of the program! (This makes me miss the people that left office.) Or to be honest if my doctor is even aware of the program! My pharmacy gets notes from my doctor to give to me about seeing him immediately, yet his front desk balks at that notion, so when I try to contact my doctor via the app to let him know... there’s always radio silence. Then to make things worse, you cannot reply to an email thread. It has to be a new email. Therefore, no one can keep track of vital information such as seizures or anything of the like! I wish my office would switch to a more efficient program, or that Healow would fix their glitches for the sake of doctors and patients alike.

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I have this app on my phone because it’s used by my daughter’s pediatricians office. In theory, I could see on it appointments, medical information, communicate with the pediatrician, etc. In reality, however, I find this app to be completely useless. Either the problem is with the app itself, or with how it’s linked to my doctor’s website. Either way, messages don’t open up, I don’t see appointments, I can get records, etc. Basically, it doesn’t do anything it purports to do. For example, I can see on the app that my doctor replied to me, but the messages don’t open up. Or they take so long to open, that I get frustrated and just log on directly to my doctor’s website and read it there. As a result, I don’t actually use this app. I check it once in a while, to see if anything changed after an update, but I end up resorting directly to the doctor’s website.

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This app is a waste of time and effort. I can access my information by logging directly into the Healow website, but the app has no data. I can log into the app, but there is nothing there... no appointments, no lab results, no messages, nothing. I can see all of this information on the web so I know it should be there. Support has been unhelpful. They send emails apologizing and asking me for details about my problem. I tell them the problem over and over and over again. Their only answer is to uninstall and reinstall, which I have done 3 times. Still, the same problem of no data in the app. Last email, they want me to ask my doctor’s office to open a case with them. What? Are you kidding me? If you can’t solve this problem with one support ticket, how does a second support ticket solve anything. Don’t waste your time. The app does not work