Carowinds

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They did an update last year 2017. Now in 2018 the activity and event tab doesn’t actually show dates and times for events! This pisses me off! I should be able to see events dates and times at all times so I can plan for what day I want to come and what I want to do. There special events like the characters breakfast that they don’t post in the app. You only find info and registration on there web site! The direction part in the map needs to be updated big time. It is very confusing and hard to fallow.

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Somehow after buying passes my entire account was deleted? Having had an account for several months and previously ordering passes just fine as well as logging in via my laptop with that account I’m not sure what happened here... Made it impossible to retrieve my etickets from the app. Thankfully I got the invoice email and had screenshoted the qr codes for the tickets during the session I purchase them. Also the event and the park map features aren’t connecting well and some locations remain unclear, it’s a pain point and a detriment to the overall experience to be wondering around trying to navigate to something like the dinosaur experience which wasn’t labeled whatsoever on the app map for example.

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This app works with some restrictions. It is great to get specific directions to rides, and works to locate bathrooms. But the wait times are majorly off. For example, it said the Intimidator would be a 5 minute wait, but ended up being about 45 minutes. Overall the app is good in some ways but the wait times really needs to be monitored more to create a more accurate picture for people with limited time in the park.

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If you download this app expecting to see the wait times for rides — which would be an incredibly helpful service to customers — first you will have to sign up for an account, and then the wait times it provides are drastically incorrect. For example, it will show a ride as a 10-minute wait but the reality is a 2-hour wait. That literally affects the enjoyment of your day. If you’re going to offer this as a feature in the app, get it right. Otherwise remove it altogether so it doesn’t detract from the experience of your park visitors.

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We went for Winterfest and tried to use the app on a busy day to gauge which rides to go to. The ride wait times were almost always way off. One ride said a 15 minute wait time but when we walked all the way across the park to get to it, the wait was 90 minutes. Other rides would say wait times of nearly an hour that really had very short lines. This app was supposed to help make our experience better but actually caused us to waste a lot of time. Very frustrating.