Meta Business Suite

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Facebook has it set up to where you can’t fully optimize your business page with out this app, but this app has a lot of glitches and errors. One of my biggest pet peeves, it doesn’t alert me when I have messages. I’ve checked and double checked that notifications are turned on, I’ve made sure the app was the current upgrade I’ve deleted the app and reinstalled several times, still nothing. So as a busy business owner I’m now forced to check my messages serval times a day, and are often late replying to messages. I can argue that is money lost. If I was 6-12 hours to write some one back, they have already started googling other options people want things immediate. So it would be nice if I could give them the info they need immediately and close the sale. It also has a lot of errors with showing accurate likes and shares. I occasionally do give aways, and they are impossible to do with out going on a computer, if you do a like and share giveaway the app will show you 300 people shared. But only show you the most recent 20ish. I’m sure some have to do with sharing public vs private but not a majority. I would be very happy with the app if they cleaned up the glitches. The design is great, execution was not.

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The app lacks a lot of functionality and is very glitchy. Example, when I view the home screen and try to scroll down, the app glitches and takes me back to the top of the page. This happens several times. Also, when I click on Followers, it only shows 1; but when I check using the computer, I see all of my followers. The app is also slow and can be cumbersome to navigate. There is a lot of functionality that is in the web version using a computer that isn’t available in the app. To some degree, this is understandable however some basic capabilities would be nice to have in the app. I could expand more into things it’s lacking but rather I’ll let the reviews speak for itself. It’s tough for us, the users, because we don’t always have a laptop with us and have to resort to using the app; personally, it’s my last resort. I’ll wrap up with mentioning the constant and relentless push to you as the user to purchase their marketing service (promoting your page). It’s constant and fills up your notifications. Trouble is, unless you click the notification to clear it, you don’t have any other option. So, these never phase out like notifications in the normal FB app but rather stay in there. Once you click on one of them, it’ll bug you later about finishing your page promotion. Very annoying...

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**Update April 17, 2019. Every update seems to remove features that are needed to manage pages properly. Now it is no longer possible to invite people to like your page if they interact with a post. Facebook will of course send you that notification telling you to invite them, but it is impossible to do it within the Pages app. FIX YOUR APP. How hard is it!? The notifications bug still persists and the fact that we can’t edit a scheduled post is crazy. This is ridiculous. We are your source of revenue, Facebook. Where’s the love!?** I love the idea of being able to manage pages from a separate app. Doing it through the main Facebook app is cumbersome. The problem is that this app itself is so buggy. Each update doesn’t seem to actually fix anything. I constantly have notifications that stick and don’t go away. All the time I have inbox notifications that are “fake”, meaning I click on them and there’s nothing there. One of big things that they recently removed is the ability to edit a scheduled post. I can see the list and even reschedule, post immediately, or delete. Why can’t I edit!?!? Please bring back this capability. Overall, Facebook needs to pay better attention to this app and make some serious improvements. We are, after all, the ones who are PAYING them for ads and things.

I love this app, fairly easy to use and helps keep me organized with my appointments, and all my clients messages, (past to present) However the only reason I didn’t give more stars is this... Every update something else is wrong, I have reported problems and errors and have never gotten a word from the developers that they are working on it ,but normally when I report the error it gets fixed in 24hrs thankfully. I don’t like all the adds were they keep telling me to try boosting my page (pay for advertising) I’m a local only self employed business, I don’t have a use for the adds. And don’t need a notification that I haven’t posted anything new every other day. There is not too many extra notifications to bother me, but it would be nice if I could turn off there tip notifications.. All in all it’s a good app for small businesses, but needs Communication for errors between developers and the one reporting errors, (let them know they got the message and will be working on it ect) (maybe pop up a message window in the inbox that it was revieced?) and work on updating the app more often to prevent error in the first place,

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I started using this app shortly after it came out. It was okay. I preferred to use the Facebook app, but this app was quicker for publishing quick updates and photos to my business page. Now, every time there’s an update, I have more issues. Fist thing I notice is that I don’t receive message notifications from my business page. Not a biggie, but inconvenient. Then I couldn’t see new messages at all. When this happened over Black Friday, I lost sales. The issue was finally rectified in December. My near perfect response rating was trashed, but that wasn’t a huge deal to me. Now, I have customers again complaining that I’m ignoring their messages. I have to search their name in my inbox before their new message shows up! Again, I’m losing sales because my customers find what they’re looking for before I even know they’ve messaged me! This isn’t an app-only issue, though. I’ve gotten into the habit of logging into my page from my desktop every single day, just to check messages, but I’m not seeing them there, either! I’ve spent advertising dollars on Facebook, with zero results, and I won’t be spending anymore. I’m incredibly frustrated with Facebook pages right now, and I’m reaching for a reason to stay. This app has officially received a termination notice. I’m done with it.