User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I’m finally frustrated with logging in. I keep track of a couple of Kaiser accounts. If I log in in Safari it gives me a choice from my keychain. Unfortunately the app handles logging in badly. I have to get to the keychain, type in “Kaiser” to get the logins to show up. I wish at least this worked the first time, even if it’s stupid. But no, it won’t fill in the password until I do this whole thing again. Really? You should be able to access the keychain in a better, smarter way, and only once. At least other apps can do this. If you are going to remember my user name, why not fill in the password the first time?
This app has potential to be a great mobile app to book appointments and manage my healthcare. I was excited about finally having an app for kaiser. I knocked two stars off because the app / kaiser website is always having “technical issues” and also, whenever I try to book an appointment, the app never tells me what time the appointments are. So, I can’t book appointments on the app since I can’t see what time the appointments are. Yes, I’ve deleted and re-downloaded the app. Yes, I’ve logged out and re-logged back in. And yes, my app is updated to the latest version. Upsetting!!
From direct experience, I am a strong advocate of Kaiser Permanente’s quality and services, except in one crucial area: online connective help. Kaiser is about as non-user friendly as you can get in this regard. Given its core location in the San Francisco Bay Area, why this is so at Kaiser is a mystery. For the patient, the system is difficult to use and not intuitive. Whatever may be Kaiser’s tech history, it is time to start over and creat a system of communications that works for people seeking medical care. I worry about Kaiser members who fail to figure out how to make the system work and place themselves in medical danger as a result. (Even with a Ph.D, I find it all way too cumbersome.)
The layout of the app is fairly easy to navigate and I’ve been able to make appointments with no issues though it can take time to see the appointment times available. However I feel the choices are limited as to what you are making the appointment for. My main issue is the login. I’ve had to reset my password so many times and still get an error message! Twice it happened right after I changed the password! I never have this issue when logging in on a web browser. It’s finally come to a point where I stopped using the app entirely because I was so frustrated.
Kaiser is great as long as you go to the main Hospital, or to a clinic by appointment. I am also happy with the speed of seeing a general practitioner. However, their tech support and online services are DEAD ON ARRIVAL!! The worst part is that KAISER DOESN’T CARE that their patients struggle to connect with them. They send out gobs of surveys, but then must throw them in the trash, because NOTHING ever changes. This app is very frustrating to use, is not friendly to IPads or IPhones, and can be easily done without by simply using Kaiser’s main on-line web page. I don’t know what Kaiser does with all our health insurance money, but it sure isn’t spent on developing friendly software!
Developed by the Kaiser Permanente,
My Doctor Online (NCAL Only) has 465 user reviews.
My Doctor Online (NCAL Only) has an average rating of 3.4.
The latest version of My Doctor Online (NCAL Only) (6.3.2) was released on Apr 21, 2020.
You can download My Doctor Online (NCAL Only) here:.
My Doctor Online for Kaiser Permanente Northern California members. Stay connected with your doctor and care – and your family's – anytime, anywhere.
• Schedule appointments, including video
visits, in Medicine, Women’s Health, Pediatrics, and Optometry. If your doctor has made a referral, you can also schedule a specialty appointment using the app.
• Try an E-visit for quick, convenient online care for common health concerns.
• Join a video visit right from the app.
• Receive appointment reminders and details, cancel or reschedule appointments, and access past visit information.
• Get preventive health reminders.
• Refill prescriptions.
• View lab test results.
• Email your doctors and attach photos from your phone.
• Call our 24/7 Appointment and Advice Call Center.
• Search for doctors and health information.
• Get timely health tips to help you stay well.
My Doctor Online: Your personalized care in one place!
After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.
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