Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.
My Doctor Online for Kaiser Permanente Northern California members. Stay connected with your doctor and care – and your family's – anytime, anywhere. <br>App features: <br>• Schedule appointments, including video visits, in Medicine, Women’s Health, Pediatrics, and Optometry. If your doctor has made a referral, you can also schedule a specialty appointment using the app. <br>• Try an E-visit for quick, convenient online care for common health concerns. <br>• Join a video visit right from the app. <br>• Receive appointment reminders and details, cancel or reschedule appointments, and access past visit information. <br>• Get preventive health reminders. <br>• Refill prescriptions. <br>• View lab test results. <br>• Email your doctors and attach photos from your phone. <br>• Call our 24/7 Appointment and Advice Call Center. <br>• Search for doctors and health information. <br>• Get timely health tips to help you stay well. <br> <br>My Doctor Online: Your personalized care in one place! <br> <br>Getting Started <br> <br>After you download and launch the app, you’ll be asked for your kp.org user name and password. If you are a Northern California member and don’t yet have a kp.org user name and password, you can register from the app – just tap “Sign In Help” and follow the prompts.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I’m finally frustrated with logging in. I keep track of a couple of Kaiser accounts. If I log in in Safari it gives me a choice from my keychain. Unfortunately the app handles logging in badly. I have to get to the keychain, type in “Kaiser” to get the logins to show up. I wish at least this worked the first time, even if it’s stupid. But no, it won’t fill in the password until I do this whole thing again. Really? You should be able to access the keychain in a better, smarter way, and only once. At least other apps can do this. If you are going to remember my user name, why not fill in the password the first time?
I have a nice set of doctors who actually email and communicate with me through this app. The problems I’ve been encountering recently though, are not being able to send emails anymore. It keeps telling me it failed, it gives me the option of retrying, and then gives me the failed notice again. It’s been about 4 days that I haven’t been able to communicate with my doctors. I can only receive their emails, but not send them.
From direct experience, I am a strong advocate of Kaiser Permanente’s quality and services, except in one crucial area: online connective help. Kaiser is about as non-user friendly as you can get in this regard. Given its core location in the San Francisco Bay Area, why this is so at Kaiser is a mystery. For the patient, the system is difficult to use and not intuitive. Whatever may be Kaiser’s tech history, it is time to start over and creat a system of communications that works for people seeking medical care. I worry about Kaiser members who fail to figure out how to make the system work and place themselves in medical danger as a result. (Even with a Ph.D, I find it all way too cumbersome.)
Kaiser is great as long as you go to the main Hospital, or to a clinic by appointment. I am also happy with the speed of seeing a general practitioner. However, their tech support and online services are DEAD ON ARRIVAL!! The worst part is that KAISER DOESN’T CARE that their patients struggle to connect with them. They send out gobs of surveys, but then must throw them in the trash, because NOTHING ever changes. This app is very frustrating to use, is not friendly to IPads or IPhones, and can be easily done without by simply using Kaiser’s main on-line web page. I don’t know what Kaiser does with all our health insurance money, but it sure isn’t spent on developing friendly software!
It is painful to use this app. It’s very slow and hard to navigate. The UI is all and badly designed. I had My chart app from previous provider and it had the same (or even more) functionality but a lit more clear. I especially like those “learn more about this test” that take you (after 30 sec) to “we’re sorry, there’s no info” page. What? Disable the link then. And I have the other Kaiser app (yeah, they have 3 that do almost the same thing which is stupid) and it’s a bit better.
Developed by Kaiser Permanente.
My Doctor Online (NCAL Only) is ranking in Health & Fitness & Medical
Last update was at Dec 19, 2019and the current version is 6.2.0.
To see all other keys and revenue click here 497468339
My Doctor Online (NCAL Only) have a 294a user reviews.
In the meanwhile, check latest insights
on mobile business
PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages across iOS, Android, Windows apps, and a web platform keeping their CSAT at over 80%.
App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help you grow your rating relatively fast and easy. Let’s get into details and understand how to build a proper ratings & reviews strategy to cut your user acqu