Taco Bell Fast Food & Delivery

I wrote a snarky review about how much the app would lock up, and how buggy the checkout process was. I’m really glad to see that the new version of the app is *far* superior on both fronts! I still have to knock a star off for the fact that certain screens—especially the Customize screens—can appear to fail when you open them. They are actually just loading, and dutifully populate the views after they’re done, but they are not reporting any status or progress and it makes it feel like the app is frozen or has hit an error, which isn’t great. Also, this is just an opinion, but I think it’s odd that ordering for in-store pickup indicates that they start preparing the order right away, but ordering for drive-thru indicates that they wait for me to be on-site and check in before the order is prepared. It seems like I’d always want to choose in-store pickup, so they can prepare it while I’m driving there, or at least have advance notice of the order to save a little time on both sides, and I’m confused why the drive-thru doesn’t use the same logic... Maybe the higher likelihood of being forced to wait for a long drive-thru line...? Only one transaction-spot to receive the food in the drive-thru, versus potentially multiple points in-store? I assume it was a deliberate choice. Just interesting, I guess. Other apps use GPS to detect when you’re nearly at the restaurant for that kind of thing, could be a good feature.

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I've tried using this app 3 times. The first two times I selected which location I wanted it at and somewhere along the way it chose a different store across town and I didn't find out until I was at the one I wanted to order from. I even payed special attention the second time to make sure it wasn't user error and it still somehow changed it. I waited in a 30 minute line twice both times because the service was slow and I didn't find out that it wasn't at that location until I was at the window. That's 2 hours of waiting overall for a taco! If it wasn't too late to have gone inside to get it but at that point only the drive thru was open. The third time I tried using it wasn't as bad but I like jalepenos so I tried adding them to my order and the option was there but every time I tried selecting it, it either didn't even show that I tried adding them but every now and then it would show it checked off for a split second before unchecking itself, I tried it with multiple different food items to make sure it wasn't just that my item couldn't have jalepenos added to it. It wouldn't let me add it to a single item. And I can't find any explanation for it. This app is supposed to make ordering easier but it's done nothing but add 10 times more stress to trying to get food. The restaurants weren't at all helpful when I explained the situation. At this point in about ready to give up on taco bell altogether and use the mcdonalds app next time.

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There is no reason to upload this App as it simply has no point. I bought $40 of gift cards to get an additional bonus and am unable to use them. You can’t pay with the e-gift cards you buy through at a Taco Bell as they don’t have the capability to type in the gift card number. So you have to use the App to mobile order, and that is slower than any other App on Earth. Oh and once you get a couple things in your cart to checkout, you absolutely cannot pay for them with the gift cards you bought through Taco Bell. So it was a complete waste of money and I’d like my money back. DO NOT bother using this App and definitely don’t buy gift cards from Taco Bell. UPDATE 3/28 All I’ve wanted to do is use the App enough to use the balance I had left on the gift card. But still it only works 1 out of 4 times and I end up having to go inside and start the order over. Today was the biggest thievery of them all. After getting the order to the cart after 20 minutes of starting and restarting, my bill was 37 cents higher than the balance of my gift card. So I had to put in a credit card for the 37 cents and afterwards noticed the whole $20 order was charged to my credit card. So I still can’t get rid of the App because it’s literally STEALING money from me. Please don’t get this App. You will be sorry. How it gets such a good rating when all the recent ones are always awful I will never know. Taco Bell must be deleting them.

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The interface is very touchy and the screen jumps all over the place. It finds my closest Taco Bell. I eventually manage to order my food. It takes my email, phone number and credit card. It tells me my food will be ready in 10 min. My credit card is charged but no email receipt. So I wait. Nothing. I arrive more than 15 min after the charge hit my credit card. No order. No food. An employee tells me I need to log into my account to show her the order. I showed her the app. It does not ask for a password or name, just email, phone and credit card. Only the email can be used but a password is needed. The manager tells me I cannot get food because I have no receipt and I cannot get a refund because I ordered through the app and not his store. I have to take it up with customer support. Fine. It’s at this point when I realized if I reopened my app, as if to start a new order it saved my info. But it shows no order. Whatever. I’m hungry, I’m here. I go to the register and repeat my order to the woman at the register, she stops me and tells me one of the meals I ordered doesn’t exist. In the app, for this particular store, there was a meal containing 2 chalupa supremes, a taco and a drink. So I asked about it again as it is also offered on Taco Bell’s website. The cashier’s words were “that combo does not exist in any Taco Bell anywhere””there is no Taco Bell where you can order that.” So I left without food that I already paid for.

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I decided to open up my Taco Bell app and give it a try. I’ve had it for a long while but just didn’t use it. First things first… completely new app. No big deal. I wasn’t to familiar with the old app. I knew I had an account. Go to sign in and it says access denied. Go to recover my password and it says something similar. So I thought maybe new app new log in. Go to create, email is in use. Delete the app and reinstall. Now it’s working and we’re logged in! I use a lot of apps to order but this one didn’t feel user friendly to me at all. I finally found the coupons. There’s one for 15% off. Great! How hard can this be… we’re just ordering some food after all. I clicked on the grande box. The one with tacos and burritos. Get the burritos in, everything’s going smoothly. Go to the tacos. Soft tacos. I needed these to be customized three different ways. Put the first one in. Go to start the second specialty set. It’s lumping those with the first soft tacos I set up. I deleted and tried again. I repeated this process several times before showing my IT boyfriend the issue I was experiencing. I wanted to make sure I was doing it right. Yep. I was doing it right. Again and again. After about the sixth try I gave up. We aren’t a family who will all eat the same type of soft taco. So no 15% off for me. Nope. Why you ask… because I went through the drive through. Coupon states only good for mobile or online ordering.