Poshmark: Buy & Sell Fashion

I have sold and bought now on Poshmark and the one thing they do incredibly well is their customer service. The response time is within the next day and they are so awesome in explaining and/or correcting problems. They have always corrected all the problems i have had and then some. Customer support is so important in an app like this where money and transactions are constantly involved. So kudos to the whole Poshmark team! Few suggestions: There are few things that would make the app better, nothing that would demote the 5 stars I think this app deserves. One would be to be able to pick the shipping weight. $7.11 flat shipping rate is a lot, especially when most of the buyers are buying single clothing items that do not cost the $7.11 to ship. It doesn't make much sense. And another thing would be to report users for manipulating tags. There are so many boutiques that add popular brand tags in their posts so when you search for that brand, all of that boutiques clothing is something you have to scroll through. Its fairly annoying, and its not right. These boutiques are taking away from us who are just trying to sell one thing at a time. The search feed becomes a mess from them. They shouldn't be able to spam every one of their posts with the tags.

The shipping has increased which only leads me to believe it will continue to rise. If it continues to rise less people will sell and shop on here. The new tax added is ideal for sellers and I understand the reason behind it but I have noticed less people buying on here due to the new tax increase. They definitely should offer a lower shipping rate for items weighing under a pound. Most people don’t want to pay almost $7 for shipping a pair of bikini bottoms that weigh nothing. If there was an option like other sites have for $4 to ship lighter items that would most definitely help increase sales and make people happier with shipping increase and also tax increase it will help give balance. If other sites have worked out with USPS to ship items for $4 there’s no reason this app (which in my opinion is prob the leading app of its class) can’t do the same! I agree it is amazing when it comes to heavier items it’s by far the best! I just think it can be even better! If you think about it, cheaper shipping for buyers mean they buy more! As a company if you took even a little bit of a hit with shipping and offer $4 for lighter items your sales will overall increase and your gross profit will too! You will by far make more this way making people want to shop more! If you can figure out how to offer the $4 shipping it will also keep people from shipping the other sites because this site in my opinion is the best with the exception of shipping prices.

I've been selling and buying on Poshmark since March 2017, so far it has been a wonderful app. Update… I was originally happy with Poshmark. In 2018 I had to move because of my husband’s surgery. In that move I had to change all of my personal information. Including losing my phone number that I’ve had for 26 years. Now that we moved and he’s better and we’re both working I was wanting to start poshing again. I have been trying to update my information with the app for the last week. Numerous times contacting customer support has resulted in automatic emailing. I have received the same response from the same person after asking different questions. For some reason I’m getting every single email from Poshmark in my Gmail account but I’m not receiving their verification emails. They say that they’re being received by my account. Now without having access to my original phone number or being able to receive verification emails I cannot change any of my information. <Although they did let me change my bank account information.> They claim that it’s for security and privacy. But I was able to send off a copy of my drivers license to change my email address but they will not do that for my phone number so I can get verification codes. Now my new email is still not receiving verification codes. I have therefore given up trying to communicate with Poshmark customer support and have requested that my balance in my account be transferred to my chosen bank account.

I’ve been a seller & buyer on Poshmark for about 2 years now. I’ve made many sales. It’s not my main source of income but I make lots of extra spending money! There are definitely some bad sellers out there as well as scamming buyers, but the ratio of good to bad is slim. Before purchasing, I always check for Love Notes (reviews), what their ship time avg is, and if they’ve been active recently. I’ve had nothing but good purchases from Doing so! Also if something ever goes wrong as far as not getting the right item or item is damaged, you can always open a case and return and/or get a refund. The one thing that ticks me off about posh is the amount of junk & replicas being sold when they are clearly either not allowed or illegal! And we as sellers/buyers are the ones who basically have to get them removed. I wish posh had more security and was able to instantly remove listings that are unallowed. This is a clothing/accessory/shoes/new, not swatched makeup platform ONLY. I wish they would do more to keep it so! Its also really frustrating when I’m trying to find something from a certain brand and there are so many items from a different brand mistagged for “exposure”. I could report them all, but that would take months! There are so many unallowed listings and rules being broken and they need to do something about it besides having us sort through them in our own time at no cost.

I buy and sell, and it’s def better for buyers than sellers. You can make offers and communicate easily with sellers. There are some great deals to be had. Just make sure you ask all your questions and request pics until you’re confident you want to buy since there are no returns (except when something has been blatantly misrepresented). Selling, on the other hand, has downsides that are the flip side of the same coin. People make ridiculous lowball offers. For example, say I’ve used a $200 handbag just a few times but then for whatever reason need some cash. I list for $100 which is a fair price and very good deal (keeping in mind I won’t be getting the full $100 anyway), and someone comes in offering $40. It’s just insulting and a waste of my time and I don’t even want to bother negotiating. This obv isn’t the app, but worth mentioning because it’s part of the overall Poshmark experience. I’d say the vast majority of buyers behave like this. Out of every 25 transactions, probably only 1 is a straight up purchase at listed price. Plus, you have to put a LOT of work into keeping your items visible and be super active on the app. But the worst part about selling is the 20% fee. I’ve ended up making $2 on an item before. The best part about selling is how the shipping label is just emailed to you so you can just pop the item into the drop box. Honestly not sure I would do this over again - I’d look into other apps for sure.