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Kaiser Permanente Washington

(494)
Price
Free
Category
Health & Fitness & Medical
Last Update
Feb 24, 2023
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Kaiser Permanente Washington

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

494

Avg rating,
total

⭐2.0

Description

2301 chars

The Kaiser Permanente of Washington app makes it easier than ever to manage your health. Exclusively for Washington residents, the app offers quick access to virtual care, finding a doctor, exchanging secure messages with your care team, managing prescriptions, scheduling visits, paying bills, and more. Additionally, the app is integrated with Apple Health Kit. The refreshed home page includes new navigation making it easier to find multiple ways to get care online or in-person. Quickly find care recommendations for an ongoing health concern, a new health concern, and see all care options, including 24/7 Care Chat with a provider. Enhanced navigation organizes the information and features you need into convenient sections: • Appointments – view upcoming appointments and visits and see your after-visit summaries. • Messages – exchange secure messages with your care team. • Medications – refill or transfer prescriptions, see a list of your medications, view pharmacy wait times, or chat with a pharmacy representative. • Records – access your test results, after-visit summaries, health summary, routine care reminders, and share your health record with non-Kaiser Permanente providers. Additionally, you can upload health and fitness data, including data from the “Apple Health app” when enrolled in our Care-companion programs. • My Plan – pay a bill, view your statements, Explanation of Benefits, Benefits Usage, and coverage documents. • Locations and wait times – find the nearest Kaiser Permanente medical facility, schedule a phone, video, or in-person visit, view upcoming and past visits, and see wait times for pharmacy and lab. Sign-in to the app with your kp.org/wa user ID and password. Our latest version of the app allows you to use Face ID / Touch ID to safely sign in with additional security. If you don’t have a user ID and password, please register using the “Register” link on the on the sign-in screen. If you’re not a Kaiser Permanente member, visit kp.org to discover the many advantages available to members, including flexible and affordable health plans, access to virtual and in-person care, electronic health records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

hummingbirdlvr
Dec 22, 2019

This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.

Plexchan
Mar 01, 2020

You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.

CCGBs253
Jan 04, 2019

I love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app.

RaveLuki
Oct 18, 2019

Kaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment).

Camijo2020
Jul 05, 2019

Doesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think...

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About Kaiser Permanente Washington

Developed by Kaiser Permanente.

Kaiser Permanente Washington is ranking in   Health & Fitness & Medical

Last update was at Feb 24, 2023and the current version is 4.12.6.

To see all other keys and revenue click here 445899971

Kaiser Permanente Washington have a 494a user reviews.

Kaiser Permanente Washington was released in the App Store. It is developed by Kaiser Permanente, who have also released the following apps.

Kaiser Permanente Washington has 494 user reviews.​

Kaiser Permanente Washington has an average rating of 2.0. ​The latest version of Kaiser Permanente Washington 4.12.6​ ​​was ​released on Feb 24, 2023​.

You can download Kaiser Permanente Washington ​here

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