User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
This app has me logging in almost every time I navigate to a new page. It's as if it might be a patchwork of apps badly patched together. I get new notifications for messages I have already read and deleted. The very worst part of Kaiser Permanente's computer system is that there is no way to completely delete a credit card from the system. I have 3 credit cards in the system that seem to be there permanently. No one seems to think it is an issue when I would prefer to have no cards saved. Two of the cards are obsolete because they were canceled due to the information on them having been stolen and used. I have called tech 3 times, talked to pharmacy--where they cannot "see" any saved credit cards, gone online--where I "see" no saved credit cards, but when I go to an appointment my cards are in their system. Frustrating and just plain not good.
You have to login to every individual tab every time you click on it. Messages will send or close before you have written out your message. You can’t schedule appointments for lots of specialists like the behavioral health team. It is impossible to login successfully the first time - it repeatedly gives you error messages until the app decides you have suffered enough for this session and finally lets you in. It alternates error messages to prevent you from logging in. Just a poorly constructed app. One should expect better from such an expensive healthcare company.
I love this app. Mostly I use it to: refill my prescriptions, check my lab results from my appointments or message my care team. I love the feature that shows you the wait times at the pharmacy and lab so I can plan when I go. Also appreciate the digital ID card. I haven’t had a chance to use the care chat but like that I can text message a doctor anytime through the app.
Kaiser keeps pretending they offer online services but they all seem to fail in the end. Schedule online? What a joke. Do messages? Clunky design, pain in the but to manage. This app can’t even get the sign in right. Everything is sooooo poorly designed you wonder if they even tested its functionality before launching it. Yikes, make time to use your desktop (even though in the end if you don’t pick up the phone and call the experience will be bad and dysfunctional and inauthentic. I’ve had enough, in switching health care providers next open enrollment).
Doesn’t work well on an iPhone running the latest iOS. Seriously? Couldn’t do simple things like navigate changing pages where there are multiple in a list. It just popped up the carrot and page number (at the bottom) together on some sort of floating tab that did nothing? No other options for getting to those other pages that I could tell. Closing and reopening didn’t help. Many other little fun glitches. At least I got my prescriptions reordered - I think...
Developed by the Kaiser Permanente,
Kaiser Permanente Washington has 137 user reviews.
Kaiser Permanente Washington has an average rating of 2.8.
The latest version of Kaiser Permanente Washington (3.7.2) was released on Mar 10, 2020.
You can download Kaiser Permanente Washington here:.
The Kaiser Permanente of Washington app makes it easier than ever to manage your health. Exclusively for Washington residents, the mobile app has easy-to-use, quick-access menus for getting care, refilling most prescriptions, scheduling appointments, and
even checking wait times. Enhanced navigation organizes the information and features you need into convenient sections:
• Get Care — Find a doctor, schedule an appointment, contact a consulting nurse, chat with a clinician, or find Urgent Care and CareClinic locations.
• Medications — Refill or transfer most prescriptions, see a list of all your medications, view pharmacy wait times, or contact a Pharmacy representative.
• My Health — Review your health history, securely message your doctor’s office, review visit summaries, share your health record, and check most lab test results.
• My Plan — Pay your bill, quickly access your Kaiser Permanente Digital ID card, view Explanation of Benefits, Benefits Usage and Coverage Documents.
• Locations — See the Kaiser Permanente facilities nearest you, and check the wait times.
Sign into the app with your kp.org/wa user ID and password. If you don’t have a user ID and password, visit kp.org/wa to register for your sign in data. If you’re not a Kaiser Permanente member, visit kp.org to discover the many advantages available to members, including flexible and affordable health plans, electronic health records, the convenience of an integrated network, and industry-leading online tools that let you take control of your health.
In the meanwhile, check latest insights
on mobile business
Let’s find out how to master this peculiar way of communication with your app users and form a good starting strategy. We will discuss difference with support tickets, reviews automation and give examples of how to respond to peculiar reviews.
According to statistics, King is one of the highest-earning mobile games’ publishers in the world, with average annual revenue of $2 billion. What’s the secret of such success, and which marketing activities lead to the company’s welfare? Let's find out.