iAquaLink

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Fundamentally, the app is useful because there really isn’t any other choice to control my pool equipment and having access at all on my phone is great, however, this app has a long way to go to be truly useful. I think it’s flawed from first principles. The app feels like it was designed from the point of view of the equipment installer and not me, the home consumer. I constantly find myself checking my assumptions on how things behave. For example, the one touch feature doesn’t really let you create scenes. If you have devices set to off in a one touch setting, they don’t actually turn off if you move between one touch groups. Also, since there is a delay between when you press a button and an action happens, it would be nice if there were separate status indicators so you know which actions are in process. I find I spend more time in the ‘web’ settings than I do using the app. Also, there is no connectivity to HomeKit which is a fundamental flaw. So, generally useful but it can be significantly better.

When we put our pool in many years ago I was given the chance to put automation in but decided, "hey, why spend so much money on pool automation? It's no big deal to just get home, turn the pump on, turn a few valves and switch the heater on manually". And that's what I did for 10 years. Cold nights, running back and forth to the pump and heater. Then someone in the spa (usually my wife), "it's getting too hot or it's still to chilly. I don't want to get in yet. Back to the heater I would go. Then my x-brother-in-law, still a good friend and aircraft maintenance manager an pool guy on the side says, man you should put this automation gadget in. I thought, well why not. The kids are out of school and out of the house. Well when my B-I-L told me the cost, well jeepers, it was a lot less today than it was 10 years ago! I did install the system and wow, what a difference it has made. Out on a cold bike ride, or at the office? Not a problem. Whip my phone out and when I get home it's all ready the perfect temperature. And when that someone says what's the temperature, is it ready the right temperature? I can whip my phone out and say, is 98 okay? Yep, that's it. And if she gets in and it's still to chill? Wait right there honey, I'll bump it up a degree. I'm a hero! All I can say is today my Iaqualink automation is a no brainer.

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App is horrible! I’ve consistently had issues over the last year where the app freezes and becomes unusable. Customer service has to unfreeze it just to use the web interface. I’ve called and emailed for help numerous times. Even had their local rep come out to my house. Still having issues! Their reps are generally courteous and professional, but have little ability to resolve the overarching issue that their app is poorly designed and unstable. They just dance around the real issue, providing mostly ineffective troubleshooting advice. Not a shocker that the customer service reps blame it on my internet connection and act like I’m the only one in the world with this issue. Weird, that my internet connection is the issue when all the other connected devices in my home works as designed. Also disturbing I see so many users with the same issue. Time to own up to having a defective app and redesign it. Nearly every review over the last year is essentially the same story about the app freezing and the web interface not working properly. IAquaLink responds to these bad reviews requesting feedback. How about fix the app? Or maybe you could merge the buggy web interface portal into the actual app? The UI reminds me internet in 1991. Start by making your app work and eliminate the web interface! Maybe hire some better developers or outsource to a new company. Guys, not that hard to develop a smooth app that functions all of the time.

As far as apps for your pool operated by your iphone, this system SHOULD work as noted but there are perpetual problems with the server and the software. It sounds great in concept but actually working is a completely different matter. This system was not inexpensive and we trusted our pool maintenance company to provide us with a system that actually worked. We have had this installed for about four years now and when we try to use it, it lets us down. We gave up for a long period and operated everything manually if we needed a deviation from the schedule—such as spa use. I see that we are not the only ones with issues with this and it never is fixed for long. Updating the app doesn’t help because there are always bugs in the software that have to be updated and fixed and that requires deleting the app and re-downloading it—which means completely reinstalling it—very inconvenient. This system is not dependable and it is a never-ending battle to try to get it to function—when you most need it. Edit: so I am happy to follow up and note that with all the recent updates the application is working much better. In all fairness, Aqualink contacted me directly to attempt to make things right but with the updates (and that I initially deleted the program completely and re-downloaded it) no further tinkering was necessary. Thank you for your personal effort to correct this and I hope no future efforts will be necessary.

Update:I uninstalled app from each device and re installed app ( simple update of existing app did not work) and that resolved the problem and now I have more functionality than I imagined with One Touch buttons. I have an upgraded system with 8 Aux functions from fire bowls to Tiki Torches so having the One Touch Scene buttons really make it useable and convenient. Thank you Developer for your response as it prompted me to update and hopefully resolve that issue for others. Next my system will be Intergrated with Control4 for even more ease of home use!...... Old Review:Not a fancy app but it works. I'm happy that I can remote heat spa before getting home. Update: I just loaded the French app on my visitors iphone and they have additional One Touch features and my English version doesn't.... Why?