EdFed

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A formerly useful app but following a change in design within the last year you can’t review transactions going back beyond a week past. Now, as well, there is an unresolved bug where account holds are listed as both pending and processed charges so sometimes amounts listed in accounts are inaccurate. There are even indications as of this morning that some charges may not even be listed even as they are deducted. Folks running this are aware of the situation according to correspondences but their tech resource or consultants have yet to fix these issues. Very confusing to be tracking expenses this way. They’re a good organization, I hope they can correct this.

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Downloaded software for my iPad yesterday and issue began right away. When I called local branch I was told no one had reported any issues. Went to Apple store today and they said it was that credit union program needed to be updated!! Tried calling branch office today and unable to speak with anyone. Recording says “we are experiencing unusually high volume”. Humm I wonder if other people are experiencing an issue? If so, why not notify members via email? Need to be on top of changing technology, last update was a year ago!

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I’m a student about to go to college and having my money secured and easy to access is priority to me. But this app is practically useless, it freezes it crashes and at in some points it just doesn’t want to work. I understand that sometimes it might not work or it’s under going maintenance, but that’s not the case here instead you have an app that doesn’t operate at all how it should. You have people’s money in there so it’s important that you make this app work.

I like the app. It allows you to check your balance and transfer money. If you want to see your transaction history for more than a month that you will have to log online. I believe it fulfills its purpose. Simple to use and if you have problems you can email costumer service and they will give a prompt response.

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This app used to work pretty decently. Now it freezes all the time and when I do get in I can check one thing or pay one bill and all it will do after that is the red spinning wheel till the app restarts itself and I have to log back in. Shouldn’t take 30 minutes to pay 5 bills but it does. Really considering closing all my accounts and going somewhere else just because of this stupid app. Don’t know why they can’t make it work anymore.