Member Tools

Like several others note the app suddenly and recently stopped being able to finish it's sync process. This may have been triggered by multiple attempts to sync while the Church's web site was having seizures yesterday. Since the Church's web site became functional again I tried to sync repeatedly (because the app wouldn't let me do anything else), and I tried the usual iOS methods for removing and restoring the app. The fix this time was to go deep in iOS settings and delete the app along with it's data and documents. (Try Settings, General, iPhone Storage, open the Tools app listing and choose Delete App.) This app still needs fixing. Maybe allow customers to kill an obviously stalled sync process and/or clear failed sync downloads from within the app. Maybe prevent the app from trying to sync when Church web resources are glitching. Like others I've learned to expect the app to catastrophically fail at the most inopportune times and function reasonably well only when it's not really needed. Having functioned as a ward, assistant, or stake clerk for around 35 years this app is the only tool so far that has not been reliable. I've been wishing it would get better since it was made available. Function increases have been great. It now needs stability/reliability fixes.

ask user to change the rating

Latest bug as of June 30 is that after syncing I can no longer see ministering reports. I am EQ secretary and could access the reports fine this morning. I foolishly took a chance at syncing and reports are gone now. Makes it impossible to update ministering interviews. My guess is that it will start working again tomorrow when it is too late to enter data for Q2. Sync frequently ‘down for maintenance’ on Sundays. ‘Down for maintenance’ seems to be the catch all message for any issue including things like not supporting iOS 10 which leads to extra confusion and frustration for users. This app will be used heavily on Sundays so it would seem that this should be accounted for. I avoided updating this app and now regret having done so. Sync is forced periodically and it doesn’t always accept my password, presumably due to sync issues. This could be acceptable from time to time but it locks you out of the app so you cannot access the saved data, which means you cannot access any contact info. Two days in a row it has forced me to log in again, and both times it has not accepted my valid password, even though it worked for a short time earlier today. Makes it impossible to do my calling. Why is it set up to force sync twice in 2 days?? It would be nice if fixing login and sync issues could be made the highest priority instead of adding new features. A couple of years ago this app worked flawlessly.

I’m changing my review because the app has gotten better, but I do have another suggestion that came about because of a frustration. I’m living in a new area and recently there was an activity at the stake center. Well, the app kept sending my google maps to a location where there is no church building! I at least knew not to follow it, but then I was stuck for awhile trying to figure out how to get to the stake center. It was frustrating and I was late. I would appreciate it if in the “Chapels” tab, that instead of it just opening straight to a map that it first gives you the addresses of each building in YOUR STAKE and labels them (e.g. Stake Center, Ward 22, Sun Ward, etc.) so you can copy and paste the addresses. Then below that there should be the option to “open map” so you can see a map of all the buildings in the world like it already does. Thank you.

Great app that makes it easy to connect to your ward, and easily contact anyone. The newest update has also made the UI much cleaner, and up to date with today’s standards. It is very nice. What would make it even better is having the ability to not I only search or categorize by last name, but by first name also. It would also be very helpful if all the pieces of information were standardized in their format such as the phone numbers where some appear with dashes, an others without them. The dashes make it much easier to read when you need to write down a phone number.

I use this app all the time and it works amazing! So glad we have an app like this now and how we can easily connect with the missionaries as well. There are only two things I would want changed to this app. First, is to be able to save events to other calendars than just apple calendar(I have an iPhone). It won't let me choose my Google calendar to transfer an event from the app calendar to my calendar. Second, it would be amazing to be able to add events in the app and not have to go to the website to do it. Thanks for all the amazing improvements that you keep putting into the app.