Equinox+

I actually really dislike this new app. It’s filled with glitches. The most annoying one is that the reminders to book or class start reminders do not always work so I’ve been consistently missing the window to book a class and having to waitlist which is VERY upsetting or not remembering to cancel in time. The one and only reason why Equinox works for me is because I can schedule my workouts ahead of time and I’ve only joined because of the classes so this new app has been crippling my schedule. There are several other weird things happening with it but while they’re strange they don’t actually affect the functionality of the app as much as the missed notifications do. I really hope it gets fixed quickly because as is it’s pretty useless and it’ll certainly be a huge problem moving forward. I have to say I’m really surprised they put it out with all the many issues it has rather than solving the bugs first. I’m pretty upset about it. I get it that it has added functionalities and it looks cool but if it doesn’t work for what it is really needed (booking and cancelling classes) then it’s pretty useless. So please fix it or bring back the old app that actually worked!

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The app was good and convenient. Now that you took away the ability to see the waitlist # you ruined the app and everyone with a multi-gym access membership a way to figure out which locations class we should go to with the best odds of getting into a class. The response of “it encourages new people to sign up for classes” makes no sense to anybody. What does that even mean? Is someone like “ooh all the pursuit classes are booked in midtown today. That is exciting, normally I wouldn’t register because I knew I couldn’t get into the class and I’d just go work out or pick a class with a short waitlist , now I don’t know if I can get into the class at all because it’s a secret, that sounds so fun and exciting, I love secrets. It’s like winning the lottery. I don’t even care that I’m still not getting in but it was fun to have to opportunity to be waitlisted and waste my time waiting to find out I didn’t make the cut and never had a chance. Thanks equinox (big thumbs up)”. Can I meet that person? Can you have them do a testimonial?

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I’m just sick and tired of getting blocked out of a class simply because the app is glitchy. I set alarms in my phone to sign up for a high demand class right when the sign up opens up only to be waitlisted, because the app is so glitchy that the class doesn’t appear on the screen until I refresh five or six times, and by then I’m already waitlisted for the class. It doesn’t seem to be equipped to deal with a large volume of people using the app at exactly the same time to get into a class. I also never get the cycling bike I sign up for and immediately get bumped to a back bike. I should be able to see the bike I’m signing up for when I sign up. I also don’t like that you can no longer see what number you are on the wait list. We should be able to know how good a chance we have of getting into class, so we know to make alternate plans if necessary! Please fix this!!! Enough already. This has been happening for a year. Equinox is an expensive gym and the app should work smoothly.

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This is my first time writing a review for an app, that’s how frustrated I am. Equinox needs to take a note from Orangetheory, who in my opinion, have really mastered how to deal with booking classes and deal with wait lists. The Equinox app is consistently timing out. The waitlist isn’t synchronized or doesn’t have real time updates, because I have been on a wait list while also seeing two bikes available. Which makes no sense. You should also be required to cancel more than 30 min before the class to give those who are wait listed better opportunity to plan if they can make it. I also think it would be useful if booking for an entire week would be made available instead of the day before every class, Soul Cycle does this and it helps you plan out your week. I would expect more from a gym that charges so much. Please add more UX designers to your roster. This thing is in need of some serious TLC.

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Ever since an update in late 2018 (including a few further app updates and multiple complaints at Equinox locations since the issue began), this no longer syncs properly with Apple health. It will recognize a class and show the class in Apple health (as “other”), which will count towards your exercise goal but it does not recognize the calories burned in that same class in your move goal. This is particularly frustrating since the move goal shows “equinox” in its timeline but fails to sync the calories burned towards that daily move goal. This was never an issue in the past and you would think that, after multiple complaints from multiple members (according to my two most frequent locations, many members are complaining about this!), equinox would fix this. I’d give zero stars if it were an option!