U-verse

As a person that’s limited in activities they’re able to do for health reasons the tv and internet is my main path to the outside world. I’ve had all other tv providers and U-verse and the U-verse app are great. I can watch my recorded shows while I wait at my Drs office instead of reading the provided 10 year old magazines if I’ve forgotten my book. So I can always take or recorrd my shows if I forget. All in all so far as a customer of just a month so far I couldn’t be more happier. The only two drawbacks that I see are lack of on demand that stinks and the price. I can live with those the price isn’t so high that I would not have gotten it or make me unhappy with it and the in demand i can live with because you can download the apps for whatever channel you watch and because of your U-verse subscription you will be able to watch they’re online content which is what’s on demand anyway. So all in all I think that U-verse is a great tv choice all the way around.

#1 Please update this app. When I watch the Disney channel what’s showing on the app is not the same as what’s showing on a regular TV. The app says what’s showing is the same as the Disney channel on a regular TV but as soon as the video starts on the app it’s not what the info says is playing on the Disney channel. Other channels are doing the same as the Disney channel. We’re that say something is on and I click on the channel to find out what they say is on is not what is showing on that channel. #2 Please fix the subtitles. They are not in sink. For example when someone is talking in any video. The subtitle changes before the person talking can finish what they are saying. The subtitles seem to be ahead of all videos in this app. And sometimes the subtitles show up after the person in the video is finished talking. And sometimes the person starts talking and well in the middle of the sentence the subtitle shows up on the screen. So really I don’t know when the subtitles will show up on the screen. I’m talking about everything that is shown on this app not just movies. #3 Once and a while when I open the app it comes up saying do you like the app. Yes or no? Please stop asking that once and a while. It’s annoying to see that pop up once and a while when I open the app. No I’m not asking for it to pop up another time when I have the app open I’m asking for it to not show up anymore.

I downloaded the app and found that it lacks the ability to turn on or off the receiver boxes. The FAQ says it’s due to technical limitations. Get over it or hire someone who can make it work properly. The freezing streams are to be expected since celular reception varies by area, however the issue of CC is disconcerting to us handicapped people since the programming goes one way while the CC is writing the words of the last commercial!! As for volume controls, that shouldn’t be a biggie either since the Roku app can do it as well as a plethora of other apps that control stereo receivers, TV’s, etc. Your programmers must certainly be able to deal with these issues, and if not then there’s always outside help that can. For the rest I may say it’s a great app that could stand a couple improvements to become wonderful. Keep up the good work.

I have been a customer since 2009 and I am mostly happy with my service. Customer service has been quite disappointing in times that I had to reach out: my relocation was a disaster I was told to bring my boxes from IL to CA, very expensive shipping. Then when the tech came he informed me customer service should have never told you that, new boxes were installed. I sent the old boxes back to att. Customer service not only did not offer to reimburse me, their was no offer of any discount/credit, or a simple apology. That was $300 in shipping that I should have never had to pay. My service works as expected, the occasional reset, but I am able to do it on my own. I just wish that customer service was still part of the overall picture. What is the purpose to have customer service when the customer is not being service to the best of a company’s ability. I don’t expect to be given $1,000 when my loss was $300. But, just acknowledgement me by making me whole again $300 is not to much to ask for in credits.

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I can be in my home on my home network with speeds around 24mbps and it still won't play. Picture freezes, sound stops, sound isn't in time with the picture, random jumps forward or backward 30-45 seconds or more. Often it says I don't have access to certain channels, which is a lie, because I do have access it just chooses not to provide them at that time. Terrible experience. Even tried it on my work network at speeds of 56mbps and the same thing happens. This app could be so much better, both features and if it would actually just work. Very disappointing since it is a major part of their marketing of the product that you have access to watch when you are not at home or on other devices in your own home and they can't deliver. How about a discount until you get the product you describe to your customers actually working. Oh, and I have tried deleting and reinstalling the app numerous times, am running the most updated version of both the app and my operating system.