In-Shape Health Clubs

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This is the 3rd app I’ve been asked to download for this gym in the last year that I’ve had my membership. Pros: ease on eyes. Seems user friendly after I’ve navigated around. Cons: too many clicks to get things accomplished that is time waste!!! I’m unable to select option to add class to my cellular calendar. I am unable to invite friends to classes. Not a customer friendly app when navigating locations to see class options at different local gyms. Overall: I’m disappointed. This app doesn’t have the features that make for an easy transition for the customer. I don’t think that the impact to customer time was carefully considered when this app was released to replace the other one. How can an organization release a product to customers that require more clicks and navigation throughout to complete simple tasks? Does the organization understand this app isn’t effective for people who live on schedules? I expect more quality and thought into the apps riot to the release. My money and time is valuable, Inshape is the highest priced gym of the competitors and at this point I don’t feel that I am getting what I pay for with regards to the use of products and services from InShape.

The app makes it convenient to check in. I would love to see the monthly reward listed on the app at the beginning of the month. Also, the app crashes sometimes at the beginning of the month. The family login does help because when my crashes my husband or children can sign me in.

I love that when I logged into the app, it also showed me the barcodes for everyone else on my account automatically when I swipe side to side. I can also now update my billing and make payments without having to meet with someone at the club. It still has great information, like the group fitness schedules! Great update.

This gets the job done....when I have my iPhone. It would be nice to have at least my membership barcode available on my Apple Watch. I often times run from home or walk from work to this gym, and I usually only have my Apple Watch on me more often than not. Would be cool to have cross OS functionality

Love the new app. Super intuitive, day to register and easy to find the class info I need. I also like that I can update my email and account info without having to call them.