Amazon Flex

response required

The app has gotten worse since they went to the App Store version of the app, especially with iOS 13. It continually looses connection when driving in a straight line and constantly reminds you to stay on the current route. The maps are outdated and slow and half the time it doesn’t take into account traffic conditions. There needs to be an option to choose reverse option for the delivery route. It always does closes first, farthest last. Most days I want the complete opposite and it is a pain to individually choose the next delivery each time. Also the camera function needs work, especially low light with the glass, takes way to long. Overall the app uses way too much battery power. I will go through 70% of my battery delivering for 1 - 1 1/2 hour and then I can drive home using my maps app, stream music and call home and only use 10% battery the whole way. Lastly is an issue with only iPhones X, Xs, XR and so on. When I first login the screen asking about being available right away, the X to close the screen is behind the battery/signal icon in the top bar and it tables more then 5 taps to close. Oh and I almost forgot with this new so, I have to re login in almost every time, it constantly signs me out. Sorry for the long review but I have to be honest with my frustration.

response required

I used to drive for the flex program. First of all the station I always pick up at in Phoenix Arizona. The employees at the station always give you more than you’re actual scheduled route. A 3 1/2 hour can turn into a 5 hour block. Also the route is always out of order and causes you to go back and forth between the same neighborhood. Another thing is that the app always crashes which causes you to keep logging back into the app even with the new updates. Lastly just be careful who the supervisor is for the employees because even if you do your job and get as much as you can done they will terminate your contract for returning packages you weren’t able to finish. Being a driver is a risk because you’re using your own car spending majority of the money you make on gas and although the employees aren’t your supervisor or boss they will try to terminate you for doing your job and returning packages that are late. They have their own system to report who they don’t want anymore. And let but not least their have been many drivers who came up to me an told me that they drive around to avoid getting packages before they actually check in and scan their id. So if you see drivers leaving without packages you know why. It’s definitely not fair that they don’t distribute packages and routes to match the time frame and I’ve been one to always get a lot of packages while others get to check in and leave with nothing with pay.

response required

First off this thing kills the battery and the barcode scanners the does it even more. The maps always behind I few hundred feet from a turn and it’s telling me any where from 1/4 - 1/2 a mile make a turn. When ur on a busy roadway this or odd traffic conditions this kills so much delivery time. Next issue is the maps arrowheads seems to always be off . GPS says turn on what ever road I’m near. Not left or right just turn so I look at screen and follow the path. But fifty plus feet later it tells me to turn around . I even get this when I have stops on the side of a road I’m traveling. I’m also haven issue when taking a picture to finalize my delivery. Package is placed over a closed gate . And the I take the picture and the app closes now I have to wait for this long reboot plus I need to do the stop all over again. But the package is over the gate so I have to spend more time writing down each (TBA) and type them. Lastly I’ve noticed the gps arrows always facing the wrong direction when I get in to a network or roads or communities. I facing a street but gps to a showing it behind me.

Thanks for the new updates rolling out! I love that it’s no longer draining my battery at record rates!! I fortunately the app shuts down now just after taking a picture of the delivered package. I have to open the app back up, wait for it to load the splashscreen, go back to the last delivery, hit travel to again, hit I’ve arrived again, acknowledge I’m at the correct delivery location, scan the package, place it back at the door/wherever, take another picture, and hope it doesn’t close out again. I’m doing all this while standing on a stranger’s doorstep and looking suspect as hell. If I’m lucky, it’s not a locked apartment where I’ve already placed the package and left out of the door. If that happens, I have to go through the process of getting back inside the building in order to rescan. Yes I could call support, but I’d like to cya with the photo proof of delivery instead. Please fix that bug! Otherwise great updates. Can’t wait for the filter to come my way!Thanks!

response required

I dropped off two packages yesterday. Scanned both of them. Handed one to the customer and dropped the other on the front porch for the other customer(took the picture). I have a block right now and it shows that I attempted to deliver the two packages yesterday. I called support and they said the packages show as missing. How is the app saying it comes up as missing or attempted when I scanned them both and to my convenience they were the last two then my shift ended so it was easy to remember that, the app asked me the questions it always asks after you finish your block. So I call support just now and they can’t even call the customer to confirm that they received their packages? Now I gotta wait for that automated email to tell me I did something wrong and that’s final on their end. P.s it said I picked the two packages up at 5:13pm at the station(milford,MA) and attempted to drop them off at 5:13pm (warren,RI) lol. So I drove an hour away from the station and dropped two packages off, all that in less than a minute.