Spectrum Mobile Account

I have read a lot of reviews not sure why everyone is having a problem try uninstalling it and downloading again I think the more updated version spectrum fixed all the bugs cause it’s works great, no problems I am thankful for spectrum when all the other carriers wouldn’t approve me spectrum went off our loyalty paying for internet consistently for 5yrs no miss dates and that’s all I needed to get the most advance phones and on a outstanding plan and on the best network which is Verizon.

The apps in himself are clean and impressive, but in this present, privacy is taken away undetectable. The companies do unethical practices to lucrative. This app doesn't work with a VPN. I do have many wireless companies before, and it always the same. At&t or T-mobile and others, I never burn less than 5 Gbps in data V. Verizon every month shows the I consume more than 5 Gbps, and my cell is connecting to my Wifi, 95% of the day. This is a big issue ⚠️ because the cap limit is 20 Gbps, and this point makes it possible to hit the cap my data speed to drop me a crap speed of 128 kbps, quickly. It makes unlimited, more likely the quickly I can; I will kick you out of the excellent data speed. It, not spectrum fault, all it is in Verizon as the third party. Good coverage, but their system is designed to kick you out of the performance data speed as soon as possible. Another thing is the transition between wifi calls and wireless calls; this can cost you missing calls or drop calls. They have to learn more from Google Fi.

As you can see in the Apple Store’s screenshots, the app rounds your data usage up to the nearest 100MB. So, if you’re paying By The Gig and want to avoid going over 1GB, you’ll have to turn your cell data off at .9GB because that’s as granular as the counter gets. Also, even though the app offers notifications, the lowest usage you can set an alert for is 1GB. So you won’t know if you’ve gone into the next gig until you have already done so. Right now, I have supposedly used .1GB, but I just signed up for this service and rarely use cell data. My actual usage at this point is more likely something like .050GB, and Sprint’s app would have given me a number to the third decimal point. Spectrum apparently doesn’t want to do that. All in all though, it is better than having no app at all. Just not by much.

response required

This is my second review which is a 1 star. Following is what I write in my initial review and I I went down from 2 stars to 2 this time - July 20, 2019. It’s worse than before meaning I cannot even login to the app. It’s saying that I’m not a customer and the only option I’m given is to click a button that says Learn More. When I called, I was on hold and then the call just disconnected. When I attempted to login to my mobile account online, it took me through a loop where it wouldn’t accept my login credentials. Sigh. Horrible. Horrible. Whomever is responsible should be re-evaluated on whether or not app and web development is their forte. I suggest they take all of that money they are spending on commercials and put it into ensuring the app and website is up to standards. I see why the overall rating For this app is a 2. I went into the app to retrieve my April billing statement, and it is not available. It only allows me to see the current billing statement (May). I can see my April billing statement online yet it does not allow me to convert it to a PDF. That is a very fundamental function, for apps and for websites, based on my experience in using tons of apps. I am hoping and trusting that IT is working on improving this app and the billing feature on the website. Less than ideal.

response required

Where are developer responses to all the issues and complaints? I add my vote to the mix in hopes that collectively, our voices will be loud enough that Spectrum will finally listen and take whatever steps necessary to fix all the issues. Apparently, a complete overhaul is needed. Since developers don’t appear to be responding, I see no reason to go into great detail regarding my particular complaints. Suffice it to say, data usage on the app and my account on the website don’t match. I assume the website is reflecting accurate usage since the number is moving up. It has remained the same on the app since the day I downloaded it about a week ago. What good is an app that doesn’t work?