JUMP – by Uber

This is a wonderful service. It’s terribly unfortunate SFMTA is only letting you guys put 500 in the city for now. Pedal assist is great and app is very easy to use. My only gripe (aside from not having more bikes which is out of your control) is that sometime the accuracy of bike locations is really bad. I’ve spent 10 minutes walking around looking for a bike that wasn’t where it showed on the map, to the point I ran into another person looking for that bike. Only to find the bike down Montgomery street and on the other side (south) of market when the app showed the bike was basically at the corner of new Montgomery and sutter. This has happened to me a few times where the bike has been around the corner quite a ways or at be very least on the other side of the street. Otherwise fantastic! I hope SFMTA allows you to Increase the number of bikes soon!

EDIT: JUMP finally acknowledged their GPS was "misreporting" my end location and refunded the $75 in wrongful fees. I do still worry about future trips. For someone on lower income, losing $75 and it taking a week to get it back could be really devastating. Fortunately it was more of an annoyance for me. Either way, credit to JUMP for making it right. I have used Jump frequently for months now, but recently their service has taken a nosedive. I've been charged $25 out of zone parking fees three times now, and none of my messages to the company have been returned. Terrible customer service. Watch out - I know well enough where the zones are, and just this morning I parked well outside the zone - in app GPS reflected this (i.e. well south of the Natiobal Mall in DC) - and the app failed to give me an out-of-zone warning. Then? $25 fee - bang! Gotcha! I am. I am not a tourist, I'm a regular rider who has suddenly found Jump's parking fees to be inaccurate, arbitrary, and capricuous. My dozen messages over 3 rides have been ignored. I think this is the last straw for me and Jump. I would suggest the buyer beware. If the app trucks you, they will Stone cold ignore you.

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I tried to make Jump my commuting device of choice but the incidence of crappy situations is just too high. The app has an illogical issue reporting system. I have accidentally unlocked a bike with a flat tire 3 times. I wish the bikes would display as broken or unavailable, either in the app or on the physical bikes. Each time when I tried to log the bikes as broken in the app, I could not do so while on the trip. I had to end the trip, then go into my trips and find that bike, then log the issue. HERE’S THE CRAPPY PART: After I logged the issue, the bike still shows up as available for other users!!! So somebody else will have to discover the flat tire after me, even though I did my diligence as a user and reported it. Awful business model. This morning, I stumbled across 2 bikes that displayed “broken” on the bike, but not on the app itself. This is a horrible user experience — to walk a block or two to a bike you reserved only to see it is broken. I Now I’m on a lyft, late. Other than this horrible misstep, I love the company. The bikes are comfortable and fast, and the phone holder is extremely useful. The reservation system is great, except when I reserve a BROKEN bike.

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The app is great and the service is wonderful. At 6 cents a minute it was quite a lot of fun and very convenient to park the car and ride around town. Then they raised the price to 20 cents a minute and I stopped riding completely. I actually used to plan to go into downtown and grab a bike and ride to a local brewery or dinner. The bikes were sometimes scarce when I wanted one and I had to walk several blocks sometimes to get one but it was worth it. It seems that when they put the scooters in that the bike service price went up. Maybe coincidence, who knows? And also there were some bike being ridden around by people who didn’t pay to ride. I saw a guy pulling a trailer with bags of cans and a couple of times they would be sitting in the middle of urban campsites. Add to that the difficulty of contacting Uber with the things I want to say about pricing and bike riders subsidizing scooter riders. I don’t like scooters and don’t want to help pay for them. I won’t be riding jump bikes until the price goes down to no more than 10 cents a minute.

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I know this is an obvious situation, most scooters do stop working after a certain time of night, but they will tell you what that time is and if you try to rent they’re scooter it will tell you again. But this scooter seems to not have this info available anywhere. I was unable to find it on the app or any where I searched. I was hoping to find something that runs after 11 because that’s when I get off of work and have to walk 20 minutes to my car. I know that finding something like that is unlikely but I would at least like to know. After hours if you try to rent a scooter, it will not tell you that it is no longer running at that time, instead it will tell you that it is unable to connect and to try a different scooter. Me not knowing if it is a problem with the scooter is where I end up wasting my time late at night just to see it I can get one to work, then I end up trying a few different ones to realize it is probably not running at that time. Honestly all I want is to be able to get from work to my car at night quickly so I don’t have to nube scared .