Neighbors by Ring

I love this app, I live in a high crime area and even had someone knocking on my windows late one night to test if anyone was home, so this is a must have app and makes me feel more secure. With that said, there really is no oversight regarding the content allowed, which is mostly fearmongering, when it's obvious the "suspicious" activity reported is Jehovah's Witnesses, Door to Door Sales, etc., Please employ a moderator for the app to review posts prior to uploading or add a report spam button so if enough people complain the post is deleted. Also after this latest update there is no longer a notification option in settings so I don't get any notifications now, it just reads disabled. *UPDATE* uninstalling/reinstalling fixed the notifications issue, but app desperately needs moderators, some users are actually trying to bully others into turning off their alerts altogether to avoid receiving bogus false alarm reports. This app is for suspicious or dangerous activity ONLY. Someone with a Clipboard, name badge, water bottle and smart device, equals salesman, people in groups wearing church attire and holding Bibles equal Jehovah's witnesses. I wish there was a penalty on this app for wittingly posting false reports, barred for an ever increasing amount of time for each offense.

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Really not sure how to rate this app as I have downloaded it, 3 times now , I touch home nothing happens, has me in a 3rd world country, needless to say I have removed it again, this time I plan to leave it off my phone, if I can get it to work on my iPad then I will leave it there, if not it goes away as well, I also don’t understand why there are two apps for this , as one say ads and the other nothing, downloaded the ad free app and both apps downloaded at the same time, I am guessing that this is probably the issue. As of today July 20, 2018, I have been on hold with customer support for over 45 minutes, I can say I got my app up and running finally which is good. I just had one simple question why is one camera showing true colors and the other showing everything in red, I am tired of being on hold and could not find the answer via FAQ, so that lead me to call CS, which seems to be a mistake. I can say I having the Ring System on my Home though it would be nice to have answers to my questions.

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I’ll start by saying I think the idea for this App is a good one, however its achilles is over intrusive privacy settings and the overly paranoid user base it attracts, and yes I get the irony in that sentence. I don’t know why this App requires such strict geographic settings in order to interact with posted material. For some reason it has to know exactly where I live and requires that I share my location with the App constantly. This is massively over the top to the point it’s just harvesting data from its users. Perhaps the biggest issue is that the user base seems to mostly be made up of paranoid curtain twitchers who will post any random video of sales people, delivery people, etc and assume they’re up to no good. There have been around 10 posts in 3 weeks in my area and none are of crimes being committed or anything that would help stop crimes happening. They’re basically all people wanting to know who was the person ringing their doorbell, and there overreactions to not knowing. Ring needs to do more so normal users can flag posts as spam otherwise their App will drown in false-positive posts and people will stop using it due to it being a waste of their time.

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It alerts when someone puts up a video, and my wife can see it on her iPhone, but it just goes on perma-load (black screen with a swirl) until you wear down and give up... which has been the same experience I have had with customer service. Vague advice that anyone knows, but I did it - delete, reload, I even did a factory phone reset recently. Didn't work before it, doesn't work after it. That is what it is, but when customer service is little more than a litany of "We're working on it for you" messages followed by "We haven't heard from you so please let us know if you are still having problems or we will close your case in 2 days" emails, you soon realize they are just wearing you down until YOU give up and go away. It's bad enough the doorbell can't pick up a router through the wall 2 feet away fast enough to answer the bell or see movement, but to have to forward the neighbors messages to email so I can copy the link and open it in Safari... well, what is there in that runaround to give a 2nd star? I'm giving serious thought to going to a mew system before I have to pay yet another year's maintenance fee.

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So I posted a legitimate safety concern and was emailed back to let me know it was deleted. I guess I didn’t have a video that makes for a good selling point for their products. Here’s what I posted or very close to it....the gentle tone/alert noise that your phone makes when the doorbell detects motion...I would like the doorbell to make that same tone in a gentle way to announce that motion has been detected and a video is in progress. Very simple right??? But the idea was deleted. I want others to realize this so maybe it can be added. This feature would tell the thief what was going on and here’s why....when I get a motion detected alert it takes so long for ‘ring’ to come up on my phone that the bad guy is already gone with my package...but guess what I got???? A great video to post on the app...what good is this except for a good selling point for ring. Bottom line...my package has been taken while I was waiting for the app to open where I could see ...by that time all I see is the back of a vehicle more than a block away and riding in to the sunset with my package....but I got a great Video you can use to impress your next customer into buying your products.