CONTOUR DIABETES app (UK)

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A good app I like how it categorises test results according to TR but it would be really good if you can improve how reading section displays the results .. Eg for the diabetes logged graph please add to a seperate page so you can have a full view on the test results so you can more easily see patterns. It currently only allows you to see small number of results plotted and in landscape full view only shows a day at a time. It would be good if could also see week view and month view in graph format Also for the readings to be able to see day, week views and month views as a list so can easily see trends. This is also beneficial for people with visual impairments / blind.- Also please add a food log section. Currently you can only log in the notes of a test result. But it would be good if you can log daily food you have eaten even if it is not related to a particular reading. With cals and carb log fields for those wanting to monitor these. Thanks

Installed on iPad over a year ago. Always had problems with Bluetooth connection. Now it just stopped working altogether. Uninstalled and downloaded again. Now it doesn’t sync with cloud so absolutely useless. Conversely the iPhone app works fine. Wave meter vaguely in direction of phone and It updates immediately. Why can one work perfectly and the other fail to function? *** Update. Have finally sorted this out, not from Ascensia but from diabetes Forum. My problems have arisen because I bought a new iPhone and paired meter to iPhone. When I repeatedly tried to pair again with my iPad (because it’s bigger and I can read it better!) it wouldn’t pair, as it was pairing with iPhone continually. SO, turn off iPhone altogether, now pair with iPad and hey presto, it works, and 7 months of readings miraculously appear on my iPad. PLEASE PLEASE can you make this clear to users that have both iPhone and iPad?

This pair of the glucose tester (BG meter) has been a big improvement from the digital LCD meters I have been using. The meter/tester is basically an iPhone sensor this explains its simplicity. The app provides ample functionality but is limited and confined. It would’ve extended its reach exponentially if only it opened itself to other applications e.g. Apple’s native Health app and other Diabetes apps, which I don’t quite get because their main business is the meter the app is a compliment. The more apps that can access the contour app data the more people would get the meter to use with their preferred applications. I sincerely hope Contour App is going to open its doors in the immediate future. One thing I would like to mention though it has nothing to do with the app, the microlet lancets are very well made and are extremely sharp this equates to little or no pain.

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This app has amazing potential but it just isn’t reliable enough to be useful. I’ve been using this since it launched on 2 different phones and it just is far too glitchy to rely on. The main issue for me is connectivity between the meter and phone. To start with it was perfect then after the first update it just constantly lost connection. The faff of pairing it all the time got boring quickly. When I moved to the new phone I thought maybe the issue would be resolved but no. I have had to reinstall several times and still it refuses. I’m most likely going to switch to a different meter that’s more self contained. It’s irritating because honestly I’m not going to be writing readings down on paper or a spreadsheet, who has the time for that, so the consultant will be sulking shortly, course he’s more than welcome to spend hours of his life transcribing results and making a graph if he feels the urge!

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You would think that with the billions of pounds/dollars that these pharmaceuticals make, they would be able to put together an app that does the job. Sadly this is not it. Bluetooth connection to meter works - some of the time. App launches on iPad - maybe one time in five. App launches on iPhone - when it feels like it. Sync between iPhone and app - assuming app launches, maybe 80% of the time. You get the message, but it does not stop there ... it gets better. No integration with Apple Health - actually, no integration with anything. Export to health professional - only if you mean handing the nurse your iPhone or iPad so that they can read the data that may have been sync'd sometime when your patience had not been tested to breaking point. Support - non-existent. As a developer, I know that rigorous testing and beta tests are vital for an app to be successful. This is not such an app. It is an embarrassment and the product manager should be looking for a new position - app testing may be a good choice, but at intern level.