My Verizon For Business

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Our business has been using Verizon for over 30 years. I love that I can log on and monitor each line pretty easily. But what is sorely lacking is the inability to order to equipment and accessories, right from the app. We get a fabulous business discount through Verizon for being a business, but I hate having to physically go into the store to get cases, keyboards, etc. I’m feeling extremely frustrated by the online options for a business account. I would probably have purchased far more equipment from Verizon over the last few months, had I not gotten so frustrated with the app and website. There is a ton of potential improvements for your business account features! Make it simple for us to order what we need so we don’t have to stand in line at a store for an hour!

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This app could be really useful if the data it presents was accurate. When I look at the Feed it is always saying my bill is over due when it isn't. It even shows that there is a $0 balance right next to the alert. The Data Hub it tells me I have 48GB/28GB of data remaining. It's actually the reverse that's correct. If I drill into a line to look at individual usage the giant usage chart shows the total GB used collectively and not for that individual line. That info is found below it but at first glance is very deceiving. Either change it so it shows that lines usage or remove it entirely. When I go to Billing > History it only shows the amount for the most recent invoice. The others show $0.00. All of these "bugs" were found within a couple of minutes of poking around the app. I stopped because I didn't want to be disappointed any more than I already am. I waited a long time for them to release a Business app since the other Verizon app wouldn't support business accounts. I wish they would have waited to release it when it was actually useful. It's irritating when you can't trust the data you're presented consistently. I find myself questioning everything else's accuracy and I need correct information when it comes to making any decisions. I guess the only place to go when you're at the bottom is up. Get with it Verizon, this is inexcusable for any business, especially a technology company. People have options these days.

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I’m not sure how a company like Verizon could put out such a horrible app. After seeing many more negative reviews about it, I’m very perplexed as to why changes haven’t been made for months. Let’s start with the big, and basic, issues. I use this app mainly to pay my bill and check my statements. I’ve tried multiple times to set up touch/face ID and each time it says it’s set up. Then I go to log in the next time and can only log in with my password. I’ve also tried paying my bill the past two months and it says I have a negative balance and it won’t give me the option to pay because of it. Then when it’s past due because of this fact, it lets me know I’m past due but I still cannot pay because it shows a negative balance. I’ve never had to work so hard or check an app so many times to get a company to take the money that I owe them.

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The app never recognizes me and constantly shuts down. It always requires that I re enter every single piece of information. It never recognizes my device so each time I attempt to use the app I start from scratch. It always throws some random question when I finally do get on and interrupts me with questions asking me to write review and rate the app. If it were possible to give a negative star rating I would. I don’t think there is a worse app on the market. Verizon Business has done a masterful job creating an app that causes nothing but headaches and limits the ability to actually pay my bill. I mean it’s like you have to beg them to let me pay my bill but alas they don’t really want money. Oh and try and submit a review and you have to attempt to create a unique nick name that is always rejected. Yeah that too

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Let’s get real. Most of these reviews are paid or straight up Bull$hit. This app is so inconsistent it drives me nuts. It’s also so cheap. The 4.5 star rating is a joke. Doesn’t keep passwords, always needed to reset it. It also signs me out constantly and tells me unknown user. It’s so stupid. It’s actually not difficult to develop an app for this type of function. Verizon just outsources everything to India and other places to get it done as cheap as possible regardless of the outcome knowing that all they have to say is, “we are working to better your experience with us”. Lol. For as large as this dark corporation is, they’re pretty shady and greedy with their business. Garbage app. Use the website instead.