Under Armour

Great App—convenient & easy to use. Most importantly, UA has an awesome product line that’s generally affordable (not cheap, but not too expensive—with rare exceptions). The Slingride 2 men’s shoes (under $100, with some colors on sale for $65 at the moment) are light, comfortable & made with materials that feel like they got fit exactly to your feet without getting too tight—they feel great & are easily my favorite daily wear—(i.e. to walk around in, but not for sports)—shoe EVER. Wearing these shoes feels like I’m bouncing around on clouds or something. The UA app also has a variety of nice workout clothes and some first-rate basketball & training shoes—(those & the Slingride 2s are the only ones I have, so I can’t speak to their other shoes, but UA also carries shoes/gear for running, football, baseball & a few other sports)—but the headline here is that the Slingride 2s are just ridiculously, unbelievably awesome.

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I rarely send reviews. So when I do it’s a genuine concern. I purchased three Christmas presents through the Under Armour app. Long story short, the order was “never received” with no ability to track it down. Money was deducted from my account yet Under Armour wouldn’t refund since they couldn’t find the order despite proof from my bank that the money was sent to them. They stated that they won’t refund money just because I said it came out of my account. I literally felt like they thought I was trying to scam them. In order to get my money back I had to go through my bank to disputed the charges, Cancel my debit card, and spend hours on the phone re-entering debit card numbers for auto pad bills. Two days later I received an email stating that they found the money when my bank disputed the charges and they would issue a refund despite the fact that I had already gotten a refund from my bank in the dispute. Two days after that the money was removed again. I emailed Under Armour several times with several phone calls and even 3 way called with my bank on the phone. I was never even offered an apology for their mistake. Customer service reps were rude during the process. I love UA products but this experience has ruined me and I will no longer be doing business with UA in any way.

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I ordered on cyber Monday and the minute I sent off order I realized it was going to be sent to an address no longer valid. At that time I called to let them know my mistake. They said no problem adjusted the address and we hung up. Moments later in my email I got a message saying they were unable to change the address. I called back. Told a new person my dilemma and they assured me that once items had been shipped we can change the address. So 5 days later I got a message that it left the warehouse. I called back so we could reroute, the shipping place said because it was free shipping they were unable to reroute. My husband emailed and told them the situation. The email back said they were refunding us and at this time we can replace the order. I called back this time a little angry. I spoke with Zac on the other end. I replaced the order, but this time I had to pay 8.00 more. Zac assured me they would match they price it would just take about 5 days. After a few more calls and hours of wasted time being lied to, they never price matched my previous order for the identical items. I will never be ordering from Under Armour again. It’s a shame to have a website that is not user friendly what so ever and people who lie. Cindy

I have been buying UA for 22 years now and find they meet my every need in clothing. When I first started acquiring UA it was primarily for work and amazed me that it not only stood up to the rigors of my job, but did exactly what it said it would do. I found the advertisement of clothing designed to look like a T-Shirt could keep me warmer or cooler depending on the purchase a little hard to believe. But I tested the items and found they not only kept their word, but were seemingly indestructible. I to this day have 2 T-Shirts bought some 20 years ago that don’t look 20 years old and I still wear from time to time depending on the project. I can’t wait every time I hear you have come out with something new to see what it is. Keep it up UA you have a customer for life! Mark

First Ill say I have not always been an Under Armour fan much less wear the clothes. However, recently the company has made a turn around and I love it. Its all I wear now and it honestly has a lot to do with how easy it is to shop for exactly what a want on the app. Its easy to find and buy things with Apple Pay and easy to favorite items I want to save for later. That being said I have two issues with it. The first being the app notifies you WAY too late for new releases. I missed out on plenty of items that sold out because I wasn’t ready and the app notified me too late. The other problem is you can’t access your ArmourBox profile within the app and this means you have to navigate the actual website (which isnt near as fluent as the app on a smart phone) to manage anything within your subscription which can be a pain so far. Please if anything let manage my ArmourBox subscription within the app.