MedBridge GO for Patients

I have been using this app for six months & Have been very happy with it. Until recently, the last three or four days it has worked fine but all of a sudden every time I try to save my logged in exercises I get an error that says “oops! Please try again later”. I have tried it several times, over two days and nothing seems to work. I have uninstalled and reinstalled the app & still cannot get it to work. It does not show up in my list of apps needing updates. I’m writing this review in hopes that the developer will comment & give me a clue as to how to make this work. I googled the issue and I cannot find anything on this specific app. Update - Seems the errors have been fixed in the app has been working perfectly. It deserves five stars now.

I really love how this app works for the most part. I don't have to remember everything my PT gives me, I don't even have to worry about counting because all exercises are set to a timer so I can just focus on doing it right. I love that it has the videos combined with the instructions and tips. My reason for 4 stars has to do specifically with not being able to focus on the exercises I want to in my program during each session. For example, if I'm not feeling good in my shoulder and I just want to skip to the hip exercises that day, i don't have any option on my end to uncheck the shoulder exercises before starting the program. Instead, I have to skip them to get to my hip exercises, but then it marks all the exercises as complete even though I didn't do the shoulder. I wish I could just pick the ones from my program that I want to do for now and just log those. It would help me and my PT to see what I'm doing more or less of. I'd also like the option to move exercises around in the order I want to do them. Sometimes it feels better to start with certain exercises than others, but again this is not an option. Add these features and I'll definitely give it 5 stars.

First: I like the tracking and tutorial functions of this app a lot. It helps me track which exercises I’ve done at home and during physical therapy. And my physical therapist can see what I do on the days she doesn’t see me. The videos are clear and easy to follow. The latest update was disappointing though. I used to be able to move back and forth one day at a time using the arrows in the activities screen. Now my only option is to navigate through the calendar. The calendar is great if you want to check what exercises you did on a specific date 2 months ago, but it’s not as friendly if you’re just trying to check your activities over the past few days. The most disturbing part of the update is that it erased all of my activities prior to the date I installed the update. I’ve been using the app for 3 1/2 months and my physical therapist had changed my routine a few times. None of that is available anymore. That’s a lot of data to lose.

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I love the app, but whenever I haven’t quite finished the last exercise in the routine and I hit end anyways, when I go to hit save it tells me “oops, there was an error” and won’t save it. It then tells me that I haven’t done anything ever on the app, and shows that I have nothing logged. This is the second time this has happened, the first time it went away after about a half hour but it has now been quite awhile and still isn’t working. Another problem I have is that my exercises are prescribed for one set twice a day, but the app interprets this as two sets at once when you play the program. I didn’t realize this until too late, and it actually pushed back some stuff in my leg because I was doing too much too fast. I can of course skip every other set, but not only is this annoying, it ends up saying I did more than I really did. These are my only two problems with the app, however.

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I was told to do two sets of twenty reps for each of four exercises. After the update, the app allots 45 seconds per set for the first exercise, which is not long enough. Conversely, the second exercise, which is really hard, the app requires me to do for six minutes per set. Impossible! The third exercise is about right. The fourth, which is moderately easy, the app wants me to do for twelve minutes in all. That is at least six times more than two sets of twenty reps. These timing errors mean that my exercises are always marked incomplete because I can’t keep up. Info is supposedly sent to my provider. But I can’t raise these issues through the app because there’s scope for only limited types of feedback. Finally, the device screen constantly reverts to vertical orientation, which is not what I want for video.