Footaction - Shop New Releases

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I haven't been able to log into my account through the app on any device for 3 days. Works fine on a computer, but not on any other mobile device. Need it corrected to be able to enter launch reservations. Just keeps saying "Request Failed. We are currently having a problem communicating with our servers. Please try again later." My brother could log in into his from my phone. Clearly an issue on their side with my account and server. Please fix it!

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I order a pair of shoes last week when I got my package today it wasn’t what I ordered Footaction sends me a hoodie instead. When I called customer service the guy who helped me called the store that handled my purchase to see why they sent the wrong order the store claims that they didn’t have the shoe size I wanted after confirming that they did when I first placed the order then have the mordacity to send me something that I didn’t even want instead of trying to contact me and explain that they didn’t have my size and just refund my money!!!!! Now I’m going to have to wait weeks before I can get my money back for their huge mess up. I know I’m just one person but I will never shop Footaction again because that was a mess up that could of been resolved long before they mailed the wrong thing to me in the first place.

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Please FIX the APP all three platforms don’t work I’ve made sure my iOS is up to date I’ve uninstalled and reinstalled the app numerous times and still same thing, I pull up the app it buffers then logs me out of app I can’t do anything I can’t even hit the shop button without it buffering with the yellow or red ring if it’s Footlocker then logs me out. I’m not the only one this is happening to I’ve read other reviews saying the same thing FIX the app it has bugs. Which now means I can’t cop Retro 1s “Royal Game” because of this. Also update apps at same time made no sense why FootAction App had reservation for Royal Game 1s then here comes FootLocker days later adding it to the app PLEASE FIX THE APP don’t cheat or screw the consumer I’ve won numerous reservations I’m not crying just fix the issue.

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Footaction app has trouble retrieving VIP information everytime I try to login. I’ve had the same VIP membership for about 3 years and just recently this has started happening to me resulting in reservations and premium membership discounts because of it. I’ve tried logging out like it tells me to do when I get the error but that doesnt fix it, I’ve tried uninstalling the app and reinstalling but nothing works. I’ve called support on multiple occasions and all they tell me is the same thing “uninstall and reinstall the app but give it a 30 min wait and call back if it doesnt work” like c’mon I’ve done all I’ve possible cpuld think of. I think the app just needs a redo or something at this point cuz its really buggy.

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I mainly use the app to make reservations. I spent a lot of money to make sure I maintain my Gold Star member status. Ever since the update last Sept 2018, I couldn’t log in to the app as i kept getting Request failed. I tried different devices, same issue. I tried web login my account works. I tried other login to my device, it works. I already reset my password. Same issue. 2 mos later, FootAction can’t still resolve my issue. Missed a few reservations already and wasted the time of my Gold membership. Smh so disappointing and frustrating. Wasted money and effort and I didn’t feel I was a valued customer