British Airways for iPad

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BA took a very useful handy iPad app that showed my my current trip information, my avios , I could book and see flights I had already taken and without warning you made it useless with only being able to use it as a booking tool , not sure what you were thinking BA but if I could give you a zero I would. You certainly didn't get voice of customer before hand but it looks like you are getting it now. I suggest you listen to it. iPad users if you have the BA app and you want to be able to do anything other than book flights and you can avoid the upgrade , do so. Mine was set to automatically upgrade unfortunately

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BA took a fully functional app for iPad and destroyed it. Unfortunately there was no way to give this a zero star review but I would have liked to. The prior app - and the current app for iphone - allow for multiple tasks: reviewing account balances, already booked trips including seating, as well as flight booking. This new app - just flight booking and nothing more. This is a terrible redesign. Please make it multifunctional again. If that is not possible then scrap it for the prior version until you can come up with a new model that is worthy of your customers - and your brand.

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After downloading the BA mobile app on my iPad, I was prompted to install this BA for iPad app. To my surprise, I discovered that all one can do with this is search for and book a flight. I couldn’t manage my current booking, obtain my boarding pass, check Avios or do any of the tasks normally available through an airline app. I just don’t get the point of it. I immediately uninstalled this, and re-downloaded the mobile app. Although the latter doesn’t fill my iPad screen, at least it’s not as useless as the one for iPad. Wheel and come again, BA.

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The app is absolutely useless - flights are often missing, reservations changes dont update and reminders often refer to flights that were cancelled weeks previously. Check in usually fails and as for making a reservation..... Even flight status info is often missing and BA has an interesting concept of punctuality. A flight that goes 5 minutes before schedule is proudly listed as early but one 14 minutes after scheduled is on time! BA has a well deserved reputation for really lousy, inadequately tested IT but this takes the prize.

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My review should say nothing to match the functionality of the app. That said, the app matches BA’s view of customers - we like their money but frankly, we wish they didn’t show up. Yes I’ve been Silver and Gold for years, still have 1m Avios and - heck, have you seen Qatar’s app? Looking forward to flying Qatar next week. Of course they want to make a profit - but BA, duh, don’t be so obvious .... leave me at least a glimmer of belief that I may matter. This app says everything there is to say about BA customer treatment.