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Potbelly Sandwich Shop

(59 066)
Price
Free
Category
Food & Drink & Lifestyle
Last Update
Dec 17, 2019
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Store Performance Index

64%

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Ratings & Reviews performance for Potbelly Sandwich Shop

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

59 066

Avg rating,
total

⭐4.8

Description

542 chars

Welcome to the Potbelly app! Ordering, paying for your favorite meal and earning amazing Perks has never been easier. Want to order ahead for super-fast pickup or delivery? Go for it! Want to customize your order, just the way you like it? We can do that too! Want to pay with your phone, so you can leave your wallet at home? We've got you covered. Best of all, the more you visit the Potbelly app, the more smiles you’ll earn and the more Perks you can redeem.<br><br>What's New:<br>-In-app notification when you have a new perk to redeem.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Andrevondizzle
Jun 11, 2019

Been going to Potbelly’s for almost 20 years and today was the very first time I was disappointed. A little shaken actually. I always order a Wreck on multigrain. Everything on it except mayo. Today as I was watching him add the toppings I noticed he didn’t add hot peppers (a necessary ingredient always). So I asked. He said they were all out, which is odd because right in front of were 5 or 6 jars of their hot peppers for sale. I was like umm.. Then he went off “I’m not about to use the $6 a jar peppers blah blah blah”. I said I wished they would have told me before I ordered. He advised me to complain to HQ (elsewhere essentially). That was that, I guess. Tough luck faithful Potbelly’s customer. So I did what was necessary and bought my own jar of $6 hot peppers. They were delicious. My sandwich was complete. By any means necessary. Seriously, this is no way to run a business. I’m still in disbelief. I’m still gonna go to Potbelly’s but definitely not this location on State Street in Madison Wisconsin. SAD

MShriner9
Apr 07, 2019

So I’ve used this app a handful of times and not really had much issue but this was the first time that I actually ordered through the app ahead of time, and it ended up being more of a nightmare than anything of ease. After placing my order and yeah I received confirmation that it would be ready in 8 to 10 minutes; when I drove the 2 miles to potbelly they were unable to find my order in came to the conclusion rather quickly that I must’ve placed my order for a Nother Potbelly. After showing them this was not the case they were very kind to re-order it and take care of the issue, even offering to call the “other place “to cancel my order that somehow was set up for pick up the following day. I ended up choosing potbelly because of the perks deal that I had and when my order had to be re-done upon arrival, I lost the ability to use my perks points and coupon because it cannot be used until the other transaction was canceled. It was only two dollars so I wasn’t about to make a big deal to the poor guy working the drive-through window but it was more the principle of the matter. Annoyed. This wouldn’t have happened at Chick Fil A.

Meaty098
Dec 29, 2017

Got an email with Potbelly promotion of Buy One Get One Free (BOGO) available today only. Well today I went into the App and it was complete misery. The App gave me an error saying the Potbelly App server “LEVEL UP” was in the middle of an upgrade and it kicked me out of the App. Logged in again and tried again. This time the Potbelly location near me didn’t come up and I had to place the order with the other one several miles away. App again kicked me out when checking out, mind you it took the system 10minutes stalling before it kicked me out. Tried it a third time... placed the order (now it’s over 30 minutes in the App to order). Drove out of my way to the Potbelly not near me because the error in the App, if you recall it wouldn’t let me order near me. The order was not ready on time when I got there!!!. Had to wait 35 minutes!!! Finally got my family order and came home to find out that it was wrong. All the “extra’s” that I paid for were not included. So, my experience was; (1) horrible online App experience (2) unacceptable on time availability (3) order was wrong My husband and I both complained to the online customer service after our order and were both given the exact IDENTICAL cut and paste email response. No refund was given, no vouchers... just oh well we’re sorry.

sandihd
Dec 29, 2018

Came in after ordering on road - a little early, but not too far off. No one at counter but staff cleaning near beverages sort of greeted us and then went to check print out when we said we had pick up. Woman who appeared to be manager (pink hair) seemed frustrated at table and asked where’s Dave - I am sending him home. Sort of huffed and puffed and two women went to work in order. Someone I assume was Dave walked out from back and got sent home. Ended up with Tuna sandwich with toppings when we had requested plain - we stood back from counter due to yelling at Dave and they didn’t confirm toppings with us. Ended up with a sandwich for Ryan in our bag. At one point 2 salads as well but one removed as bag handed to us. Daughter went back in to ask for sandwich without lettuce and tomato but felt like manager gave her hard time so she just walked out with sandwich. Went from awkward to unpleasant which is so different than experience in East lansing store. Won’t be hitting this location again. Felt bad for Dave

HollandWorldCup2010
Aug 23, 2018

I work literally *across the street* from a potbelly, so when I placed an online order knowing I only had 5 minutes to pick it up and head back to work. I headed over to pick it up at 11:55am. They looked and looked and couldn’t locate my order until they said it’s been placed at another location, 4 blocks down the street, on 150 S. Wacker. So I walked and walked looking for it, so when I got to 150 S. Wacker, I walk up and down that block three times, no store front, no indication of a store. I finally ask security guard, he says he believes there’s one on the corner. I scale the block again, nothing. Finally I turn the corner, on a different street mind you. Make it half way down and still nothing. I look *through* some tinted glass to see a small decal for potbelly’s on a tiny door inside a the building and find my way in a packed shop. They have an online pickup window, which I proceed to wait for 30 minutes, (where I still am and continue to wait) awful

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About Potbelly Sandwich Shop

Developed by Potbelly Sandwich Works, LLC.

Potbelly Sandwich Shop is ranking in   Food & Drink & Lifestyle

Last update was at Dec 17, 2019and the current version is 2.4.0.

To see all other keys and revenue click here 835528979

Potbelly Sandwich Shop have a 59 066a user reviews.

Potbelly Sandwich Shop was released in the App Store. It is developed by Potbelly Sandwich Works, LLC, who have also released the following apps.

Potbelly Sandwich Shop has 59 066 user reviews.​

Potbelly Sandwich Shop has an average rating of 4.8. ​The latest version of Potbelly Sandwich Shop 2.4.0​ ​​was ​released on Dec 17, 2019​.

You can download Potbelly Sandwich Shop ​here

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