Popmoney

I’d give it 0 stars if possible. The two times I have tried to use this app my account was suspended. Supposedly the first time I had two profiles. They deleted one out after 3-5 business days. This time I tried to reset my password and it suspended my account. Again 3-5 business days to get it looked at. No way for them to escalate it even though there is money sitting there waiting for me. It will be 3-5 days for sender to get money back. So I don’t have access to money and can’t send another way at this point or the sender is out double the money until Popmoney gives money back. They can’t tell you what suspension is about because their team has to look in to it. They can’t escalate it, even if it’s just to unlock account so password can be reset, they can’t do that because it would mess up the it first come first serve policy on problems. With this type of app there should be a system for them to have people dedicated to different types of problems. That way password issues could be taken care of quickly while another team can research the more advanced issues. My advice DO NOT USE THIS SERVICE. IT IS CRAP!!!!

My landlord suggested I use this app so I signed up on Tuesday. Tried to send a payment, that got blocked saying I needed to call in, called customer service, they said it would take 2-3 business days to get my account verified. After two days I called, worried since I’d seen the bad reviews, they assured me I’d get an email when the team had looked at things. Then I finally call in 2 business days later, the following Monday and I find out that the original person put my account verification in the wrong place and they’d expedite it that day, but only when the west-coast team got in, 3 hours later. Then I get the email to verify and send in a copy of my bank statement, and US photo ID, saying US visas were accepted, but then they refused to accept the US visa in my Canadian passport and that there was nothing three can do. So compared to any other app the verification was heavy handed (don’t think I needed so much to open a bank account) and they made errors and were unclear. So it took me 1 week of pain to discover I wasn’t even eligible for this app. Sigh, very disappointed.

Use this app to pay back a loan my grandma gave me each month and that’s it. I’ve had it for a few months with no problem until a few days ago when my debit card randomly was not accepted. I recently moved so I changed my billing address thinking that was the issue but then the billing address kept getting switched back when I went to go make a payment. I tried to edit my debit card to see if that was it but that didn’t work either so I deleted it and tried to re-add it, turns out you can’t do that. I called customer service and they said that you’re not allowed to re-add debit cards ever and that their system was saying I entered the wrong CVV, when I had had my debit card out entering the numbers when trying to make the payment so I know I was entering the correct numbers. Anyways, the whole point of this is all they could do is tell me that I shouldn’t use the app and to use the website. So this app is clearly junk. And honestly the most hassle I’ve had in using a money transferring app. I wouldn’t be using it if it weren’t for that my grandma insisted on it.

I just started using this service for paying my rent and let me tell you what, this by far the worst money transfer service I have ever used. The transfers are slow and the app doesn’t even let you accept payments to deposit them into your account. It’s also obvious they do not keep up with app updates as the screen is still tailored for older iPhones. I’m pretty sure the iPhone X screen form factor has been out for a few years now so they had plenty of time. Smh Update: The service no longer lets me log in anymore. Says my correct password is wrong and when I put in my email to reset my password it’s says “Sorry your request can not be processed.” This is infuriating when I have money just sitting in there that I very much need now. This is one craptastic service. Popmoney just needs to do people a favor and stop existing as it is causing people frustration and anger all the time.

A friend of mine was going to send me 20$ his bank for some reason uses pop money. I made a one digit mistake on my phone number when registering and my account was put on hold. I spoke to a customer service person and she said it would be cleared up in one to two days, so...after two days I called again, strangely I got the same person who said because I had tried to check my status now it would take 5-7 days to verify me. I called back to find out why and again got the same person leading to think this is not an established company but possibly a home run agency. DO NOT USE IT. Because I wanted to place a complaint I received an email stating my account would permanently be blocked.