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App keeps going to a blank screen that says “Updating” for a few minutes and then says the update failed, won’t let me use the app. Only way to fix it is to delete the app and download it from the App Store again. Once it’s downloaded again, you have to sign in by having a link sent to your email. Sometimes my email opens the link in Safari rather than the Popeyes app, so I just can’t sign in. Sometimes rebooting the phone helps with the email link issue, but I really don’t think that should be necessary. I’ve had to go through deleting and reinstalling and trying to log back in three or four times now. Seems like the issue come up every week or so and it’s getting old.
I never had such a complicated horrible experience with any fast food online service or delivery company. I downloaded the Popeyes app and placed an order which I waited over an hour half to not receive my order the person who was suppose to deliver my order through the “Popeyes app” took my order took my food didn’t even attempt to deliver pretended and stole my food. Which you the way I ordered for my kids and I. What type of person no what type of (human being would take from out of child’s mouth) after I told her it was for kids she refused to bring my order . This is stealing I contacted guest support for the app the rep: Brian was very unpleasant didn’t voice no concern nor saw nothing wrong with what this person has done. They are very unaware they don’t even know who or what delivery service was suppose to deliver my food. They didn’t offer me anything for this terrible inconvenience I encountered. Horrible I wouldn’t give any stars but it’s not an option their app is horrible I will never use it again and don’t recommend to anyone.
I ordered twice using this app, first time was Ordered for pick up and the restaurant took a while in finding my order, the line was long and I was flashing my phone to the counter and the restaurant personnel was taking too long to take care of my order but eventually was able to fix it. Second time was ordered online for a drive thru thinking it would be quicker using this app but then I received an error, order did not go through, ended up ordering in person at the restaurant. Next day received an email for the receipt of the app order and was charged for it, I Called the popeyes restaurant and gave my info about the order and asked if they received any such order, staff was very nice to help me and informed me no such order came thru. Called customer service gave me an ID complaint number and told me someone will call me. 2 days later no call received. I was inconvenienced and charged for using this App. I am discouraging anyone on using this app. Do not even try.
If I could give it zero stars I would!! I use mobile apps to order at restaurant ahead of time all the time so I was super excited to used this app as well. I made an order for pick up and everything was going smoothly or so I thought. When I got there the employees, who were beyond rude said they had run out of my items and that my order was going to be canceled. I know that up until I got there they didn’t even bother to look at my order cause it took them a while to get back to me and tell me they ran out. I live right by my restaurant so it took me 10mins max to get there so if they had run out of the items why didn’t they say that on the app before I paid! Lastly I have been trying to contact customer support to get my 40 dollars back for my order I never received and it is nearly impossible! Everytime I go here they do me wrong. Never again. I just want my money back and I will never mess with Popeyes
Before this app got updated, despite not being able to order, you were still able to log in and redeem coupons. However, after the update, not only are you not able to log in to redeem coupons, it also seems to cause some issues on my i6. The new issues are as follows granted that i didn’t reinstall the app and just did a straight update. Upon attempting to sign with the email, it will be stuck at the loading ... mechanic. But it gets better. For some unknown reason, not only does it get stuck at loading, it literally breaks my phone’s internet AND causes my phone to heat up for some reason that entirely baffles me. Only a hard shutdown of the phone will allow me to use the internet and allow my phone to cool down. As much as i love popeye’s chicken, i have uninstalled the app for now...
Developed by the Popeyes Louisiana Kitchen, Inc..
Popeyes® has 1 832 user reviews.
Popeyes® has an average rating of 2.5.
The latest version of Popeyes® (2.1.2) was released on Nov 15, 2019.
You can download Popeyes® here:.
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Available in select locations:
Mobile Ordering: Order with the app for delivery or pick-up.
Delivery Tracking: Track your order in real time from the restaurant right to your door.
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