Search app
CSR Racing 2

Pollo Tropical

Food & Drink & Lifestyle
Last Update
Apr 18, 2019
View in store

Store Performance Index


Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for Pollo Tropical

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,


Avg rating,



414 chars

Download the My Pollo! app, earn 75 points and receive a $5 My Pollo! reward. Earn 1 point for every $1 spent. <br><br>$5 My Pollo! rewards can be combined up to a maximum of $20. See full terms and conditions. Review our menu, place an order on-line, receive valuable offers and communications, locate a store near you, and more! Earn rewards for signing up, referring friends, a birthday gift, and much more!

 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Aug 06, 2019

My biggest issue with the app is that it doesn’t let you cancel an order from the app. You have to call the store and pray that the person there will refund you. Last week I had such an issue, told an employee to cancel an order after not being able to reach them for at least 10 minutes after calling repeatedly, and was charged anyway. I’ve filed an issue with my bank and told them to remove the charge.

Isabella Labrador Issy
Mar 24, 2019

To those of you who have had issues I would suggest deleting the app and reload it. I have had no issues. I receive ‘specials’ notification text messages that also tell me how to claim my rewards via the app. I also get notifications of points, updating, payments etc. Today 3/24 & 3/25 you can buy a wrap combo for $3.99. That’s a wrap, one side and soda.. all your choice. You can’t eat junk food at the Golden Arches for that amount. It was delicious REAL food! I also get my rewards with no problems. Thanks Pollo Tropical🌴

David F J
Jul 19, 2019

I like pollo tropical but when I figured out they had an app I was like “oh sweet I can actually order ahead of time” but when you’re making the final payment it’s only Credit Card or Gift Card and that’s a bummer because McDonald’s let’s you pay through the drive-thru in cash but to find out pollo tropical doesn’t have that just makes this app useless I don’t want an app to save my card I want to be able to pay for my food physically for that I will do the opposite of what this app promises and wait in a line to get food.

missy 2345
Jan 15, 2019

I got this app because it said I would receive a $5 reward on my next meal. I received the email saying I earned the $5 reward but the reward never went under the “reward” screen in the app. The store refused to use the email and said it has to be thru the app. I emailed customer service who said they see the reward but it was now expired. I asked how I was supposed to use it before it expired if I couldn’t access it and at that point customer service stopped responding to emails. This exact Scenario happed to three of my coworkers as well. This app is a scam!!

Jimbobby Flay
Apr 21, 2019

If you have this app, don’t waste your time! I’ve had the app for a while, but after a recent app upgrade, I was not able to login, so I requested a password reset multiple times via the app with no email sent. Called customer support over five times and was told I would receive a call from them, never ever did (but they were consistent with the same script they tell you every time you call in, lol), but yet with no resolution. They definitely lost a customer with their lack of support or follow up!

CSR Racing 2

About Pollo Tropical

Developed by Fiesta Restaurant Group, Inc.

Pollo Tropical is ranking in   Food & Drink & Lifestyle

Last update was at Apr 18, 2019and the current version is 9.0.1.

To see all other keys and revenue click here 825100357

Pollo Tropical have a 116a user reviews.

Pollo Tropical was released in the App Store. It is developed by Fiesta Restaurant Group, Inc, who have also released the following apps.

Pollo Tropical has 116 user reviews.​

Pollo Tropical has an average rating of 2.2. ​The latest version of Pollo Tropical 9.0.1​ ​​was ​released on Apr 18, 2019​.

You can download Pollo Tropical ​here

Find growth insights on our blog

How to Respond to Google Play Reviews

How to Respond to Google Play Reviews

How to Respond to App Store Reviews

How to Respond to App Store Reviews

AppFollow identifies top apps in the App Store and Google Play in 2020

AppFollow identifies top apps in the App Store and Google Play in 2020

React to user feedback and market trends faster