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So I’ve never rated or commented on an app ever before, but this one has really got me.. I’ve had it for a few years now and I have never once been able to order a pizza from it. I love Pizza Hut and eat there all the time and I would love for it to work, it would be so convenient. I’ve tried it on different phones with different provides. Now I have an iPhone X with latest app version and it still never works. Currently the issue comes when you pick the store for delivery or carry out, you can’t press “Order Now” it doesn’t freeze, it just doesn’t register the press. But it’s always something. I’ve also never really had any luck with the website either, it’s hit or miss. A few days ago I was trying to “upgrade to cheese sticks” and it wasn’t having it, so I tried on another browser, same thing. So I ended up calling, like I always have to. I honestly don’t understand, there’s no way this can just be me.. have you ever used this app before?(person reading this) how possibly could it never ever work, why does it even exist? It would be awesome if someone in the company would read this and maybe try using the app once to place an order then, once it doesn’t work sit down with the app people and, make it work...
The previous version had some issues but they weren’t much of a problem and could be worked around. The new user interface seems a little clunky and there are a couple of problems that caused me to have to do some troubleshooting. First, user interface is a step by step procedure that, while it gets the job done theoretically, it seems like it could be refined to speed the process. The first problem I had was with the crust flavor section. I honestly don’t remember getting the option to set the flavor the first time I tried to set up my pizza. I went through the rest of the process thinking they were going to ask later but it never came up. Then I couldn’t find a way to edit the fact it had “no flavor” on the crust in the end and I had to start all over. When I got back to the beginning, I saw the crust flavor section and when I tried to tap on “no flavor”, it just moved to the pizza sauce section. I got frustrated and just ended up selecting a pizza I had bought previously. The next problem was in the payment section. First I couldn’t find the Visa checkout option and I wish there was an Apple Pay option but as I entered my credit card info and tapped the button, it notified me I forgot to fill out my name. No problem, I filled out my name then it tells me to fill out the credit card number. The number was already filled out. I checked it against my credit card and ended up just refilling the same number again and it worked.
This site never works and you have missed a lot of ordering I like Pizza Hut pizza and now I have been forced to buy cheap pizza in Wrens instead of picking up one on the way home church. This is not a once in a while problem it has been going on for ever. Since 2010 at least. When I lived in Grovetown as Barbara Bowles I started ordering Donimino's instead to avoid the online frustrations. Why not call it in you ask? Well you get some one somewhere else who never has a clue. Or no answer. Pizza Hut your business has to have suffered a lot get a hand back on business and make customer service First. If I were you I would take note that your programmers are not fixing your app problems. I have complained to every time I go to PH which in 2010 I ate pizza at least once a week the as it got so bad with online ordering, delivering and the picking up at you nasty pick up centers. Where is the pride in your clean, fast friendly and great food Pizza Hut? I was in one of you pick up a few months ago and the shift leader and employee were yelling at each other and ignoring that the customers were waiting. The other employee was trying to do it all but was very embarrassed what was going on. Louisville and Harlem at a nasty mess the last few time I picked up from the I chose not to go again and today I tried to give Louisville another chance but the online failed again and again. I even tried to sign up again and it would not let me. Fix it!
Each update makes the app prettier, but less functional and introduces more quirks. I have not been able to successfully complete (at least) the last three orders. Prior to that, it authorized my charge twice, but the store never received my order. Tried again just now. I get through the entire order and click Submit. Tells me there is an error and my store isn’t accepting online orders. I need to change me location. Change MY location? Let me buy another house just to make it convenient for you, Pizza Hut. I also get a lot of “Out of Stock” notices when trying to put an order through. At least those appear in the front end of the order as opposed to at the end when I’m trying to complete the purchase. There is potential in this app, but Pizza Hut developers and/or receiving restaurants are making this a waste of time. Am genuinely recommending that you call a local and Izzy parlor and place your order over the phone as opposed to wasting time with this app. Something I’m about to do because Pizza Hut won’t accept an invoice for the time I’ve lost. (PS: the did send me a coupon for a free pizza once when I complained about this app, but the coupon required that I use it in a restaurant. I called corporate and confirmed I had to go to a restaurant to use it. Tells you how much faith they have in their own app!)
I have use this app 25 times to order my kids Pizza Hut because that’s the one they prefer, when you’re picking toppings on like the other two main competitors, if you pick pepperoni you can’t put on this half only on that half only on all the pizza, you pick it is on all the pizza, there’s always a problem with something and it doesn’t know what it is the test tells you to go back and check everything, God for bid you re-order one of your previous orders and happens to be on a day where Wednesdays have cheaper wings so the owner can’t go through for literally about a dollar that they don’t wanna “overcharge you”, and don’tForget never combined two deals at the same time. The app is ridiculously glitchy, I have to sign back in every time, and the refurbishment honest with you the service that I received has been more than subpar, my kids basically eat the pepperoni off the pizza and I decided OK why don’t I start getting the pepperoni lovers pizza last week in arrived with two pieces of pepperoni and three slices 2 1/2 to 3 pieces of pepperoni on the rest. So I literally paid five dollars more on the five dollar deal to get the equivalent of what may have been one to two extra pepperonis, I’ve had five dollars for 1 to 2 extra pepperonis, I didn’t expect to get as much pepperoni is the picture showed but this was ridiculous
Download the new, official Pizza Hut app for the fastest way to order your favorite pizza, wings, desserts and more! We’ve redesigned our
app from the ground up, making it even easier to check out our menu, find deals, and earn free pizza with Hut Rewards®.
• Access the full Pizza Hut menu, discover new menu
items and view local deals
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redeem free pizza with ease
• Customize your own pizzas with the easy-to-use Pizza
• Reorder in three easy taps
• Track your order with the Pizza Hut Delivery Tracker
• Place future orders up to 7 days in advance
• Use guest checkout to easily order without an account
• Find Pizza Hut locations near you for delivery or
• Pay with cash, card or Pizza Hut gift card
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