User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
The app can be EXTREMELY slow and I hate how every time you click on today's offers, you need to sign in again. And most of the time, when you DO type your email and password in and click on the “sign in” button, it loads for a little bit and then goes back to the page to have you sign in again. And it can keep doing it over and over again until the point where I just want to delete the app. If someone would be able to fix this, that would be great. I also wish that this app would add the feature where you could type in the location of your store and set it as your store because it really would be convenient if you could click on an item on the app and see if your local PINK store/ Victoria’s Secret has it in stock. It would just make it easier so that way you know if you should drive down to the mall or just order it online. I would really like this feature because other apps such as the Hollister app has it.
I LOOOOVE VS and PINK but their apps are ridiculously SLOW!! It becomes very frustrating to use the app, trying to scroll and the screen doesn’t move, takes so long to load when u click on something to view, AND a lot of times when I do click on something to view and then click the back button to what should be the point where I left off of to view the item but instead takes me back to the top. Then I have to scroll back to where I was. It makes me not want to view an item n see what other color choices there are bc of it. These thing don’t happen all the time but they do happen more than the times they don’t happen!! There are times where I just want to see what’s new or just scroll through but I end up just closing out of the app bc of how long it takes and the other issues. PLEASE make your app for convenient. For the amount of money we are all willing to pay for clothes that aren’t always the best of quality but yet we still love them and pay the high prices, then some of that money should serve to make an app that is way better than it is. Using this app is what u would expect using some 5 & 10 store app.
The app is very slow, I would probably buy everything on a web browser if buying online. I only downloaded the app because of their “snowed in” promotion, where they are giving away free gift cards. For the promotion you blow on the screen to see if you’ve won, but it hasn’t actually worked. I see on the App Store this feature has only been on the app for 5 days, so there is probably a glitch or something that needs to be worked out. Either way, for the promotion to work your microphone needs to be turned on for the app. I went into settings, did some research via Apple, and the only way to turn on the microphone is if the app requests to use the microphone. The problem is that there was no option ever offered to use the microphone, no way to request to use the microphone, and no way to manually turn on the microphone for the app. The app just says “enable your mic to play,” despite the obvious problem that they didn’t force the app to ask permission to use the mic when adding the feature to the app. TLDR: promotion doesn’t work, app is slow as heck, don’t waste your phone storage on this app.
I love PINK, but this app is just not worth it. For starters, it’s very slow. I wasn’t going to complain about this because I was blaming my WiFi at first, but now that I see other people complaining I know it’s not just me. Second of all, there is an unacceptable amount of glitches that make this app very inconvenient. Items often get stuck in your cart and you can’t remove them. You pretty much have to start all over or wait for the app to function properly. Now, this last thing might just be me, but it’s the most annoying of all. I cant checkout! First you click the checkout button, then do the secure sign in and put in your shipping info. Then you click the button that brings you to delivery. Every time I do this I get sent back to my cart. I’ve tried multiple times and can’t check out. This app is just not worth it. I went through all the trouble of finally getting the right things in my cart but can’t even buy anything. I don’t recommend this at all. Shop online or in stores.
My fav store is VS/Pink! Love this place! But they def need to upgrade their app AND website! Making payments on my credit card is hard. My last payment I had to call in to customer service. It’s to the point where I just wanna pay off my balance & not use it due to difficulty making payments. There just aren’t many options are far as the check out process & payments. There are many glitches within the app. It’s very very slow! It will constantly reroute to log in page, etc. There are so many issues within the app that I can’t list them all. Plz plz update this app & also work on your website! Shopping should be easier & more fun. Black Friday was a total nightmare! I almost had a melt down trying to order items. The app just couldn’t keep up. Freezes a lot too.. Shopping, the check out process & making payments takes hours of my much needed time. I feel like this company makes enough money to upgrade their technology services for their customers.
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