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Panera Bread

(717 794)
Food & Drink & Lifestyle
Last Update
Jan 13, 2020
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Ratings & Reviews performance for Panera Bread

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

717 794

Avg rating,



596 chars

Never wait in line again. With the Panera Bread app, it’s easy to order your favorites made just the way you like them, even when you’re on the go.<br><br>Features:<br><br>• Reorder your recent Rapid-Pick Up or delivery orders using the Rapid Reorder feature<br>• Order for Rapid Pick-Up or delivery and get your food when and where you want it.<br>• Customize your meal to make it just the way you like it—with this or without that.<br>• Track your delivery order in real time, from the cafe right to your door.<br>• Join MyPanera and start earning rewards right away. See your rewards any time.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Lady Fairfax
Jun 25, 2018

I order dinner online from PB several times a week. I love the real, fresh food. The selections seem endless when I order online, because I can add or remove many ingredients to my Pick 2 salad and sandwich. When I make a change while ordering, it reflects the change in the calories and price for the order. The website is easy to use and intuitive and displays the pictures of the items and the calories and prices for each item, even the desserts. The only confusion I had in the beginning was the next major command is at the bottom of the page (in an orange bar), and I wasn’t looking there. I only wish they would deliver to me, but I am just out of their range! Very frustrating, because I am mobility challenged and was really counting on enjoying delivery service. Sometimes friends pick up my dinner. But if I have to drive over myself, the wonderful Herndon staff brings my order out to me. I can’t ask for much more. Well, delivery would be nice!

Not Happy w/App
Nov 19, 2018

Panera Bread should take a page from Chick-Fil-A with their customer appreciation for using their app. There is a limit to how many times you earn “points/visits” when patronizing Panera Bread. I made a visit once a day for days only to have their system tell me I have reached my limit for inputting receipt information. Each visit I spent over $23, and to have my visits refused is a slap in the face honestly. My husband banned me from going back spending any money with Panera. Not only is it a bit pricey, but he felt insulted and I was embarrassed bc I had been bragging about this being one of the few places around us for healthy-ish food. Chick-Fil-A allows points each visit. If I went 3xs a day for 5 days I got points on points which add up, even when you redeem them for food. Chick-Fil-A also allow you to purchase the entire menu (eventually), no limits on what they give unlike MOST apps. Which makes me go to Chick-Fil-A more often than I normally would. Panera Bread I know I’m just one person, but I normally spent $23-$30 at least each visit, never again! Also, for your other customers you should think about doing a scan instead of number input. I hated having your employees grabbing my phone from my hand to input a number instead of using a quick scan and moving on.

Jul 25, 2018

I love their menu choices and the quality of their food. GREAT pastries, salads and sandwiches. Now if the management (not the store manager-the company management) would just get their act together and revise their application, interview, and hiring process, I bet they’d have MUCH better service. Most of the front workers don’t listen and are slow to help. My daughter, who is what I call smarter than the average bear, efficient and had food service experience, tried to apply for a job here right before she moved home from college. By the time the company got back to her two weeks had gone by. Then the interview was a week later. The second interview was two weeks after that. By that time she was five weeks into her summer and had another job! No wonder the company cannot good workers. They all get other jobs before the second interview and go elsewhere! Modernize and speed up the hiring process and hire service people who can serve your customers well. If it weren’t for your food and location I wouldn’t come back. If it weren’t for your poor service, I’d come back more often.

Jul 10, 2018

There’s a major disconnect between the experience in store and online with panera. In store you can customize your food however you want and you can use multiple rewards at the same time. Neither of these is a feature in the app or on the website. Want steak on the bbq flatbread instead of chicken? Can’t do it on the app, only roasted turkey is available to substitute. Want bacon on your Baja Mac and cheese? Can’t do it... they don’t have any customizable options for the Mac and cheeses... Have a dollar off a pick two and a dollar off a sandwich and a dollar off a soup you want to use? Sorry, can only do the dollar off the pick two. They won’t even let you use the dollar off a sandwich unless it’s not on a pick two! All of these things I can do in the store. There is no excuse for not being able to do these on the app or website. If they want to take away these options in store, ok I’ll accept that, as long as their customer experience is consistent between the store and online. Panera, aka Saint Louis Bread Co (as they should be calling themselves), is better than this and I’m extremely shocked at just how different these experiences are. I don’t know a single other restaurant or store that is so different like this.

Feb 03, 2019

I absolutely love the Rapid Order pickup option. As someone with a short lunch break, I have little time for standing in line then waiting for my order. As someone who hates making phone calls to place orders, the no-human-contact aspect is wonderful! However, I've had several issues with inaccuracies in my orders, and I wish there was a way to send an email about them as well. It seems counterintuitive to create an app for people who obviously dislike placing order phone calls but to require a call to fix issues. To date I've paid for several items I didn't receive, and frankly I'll give up on going to Panera before I start making complaint calls every other order. Later update: I really wish they’d update the app to display the *closest* locations rather than the most frequent. Lunch is a busy time, and sending an order to a restaurant 50 miles away by accident is an expensive mistake I’ve made twice now. My fault, yes, but both times it was because I was in a hurry and the app defaulted to my last order location and I didn’t notice.

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About Panera Bread

Developed by Panera Bread.

Panera Bread is ranking in   Food & Drink & Lifestyle

Last update was at Jan 13, 2020and the current version is 4.16.1.

To see all other keys and revenue click here 692365393

Panera Bread have a 717 794a user reviews.

Panera Bread was released in the App Store. It is developed by Panera Bread, who have also released the following apps.

Panera Bread has 717 794 user reviews.​

Panera Bread has an average rating of 4.9. ​The latest version of Panera Bread 4.16.1​ ​​was ​released on Jan 13, 2020​.

You can download Panera Bread ​here

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