OYO: Search & Book Hotel Rooms

I have been using the basic version of “oyo” since one year,I was getting good offers through it , but once after upgrading to “wizard” membership programme ,the prices are showing hiked and giving discounts its actually a king of fooling the customer showing high rates intentionally to feel them they get huge discount.

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I booked 3rooms in OYO hotel in Bijāpur, Karnataka, India (Oyo capital Meridian)for my parents and family. Booking was confirmed and everything was paid online. After my parents reaching the hotel they were told they won’t get rooms since we have paid it online. Then i talked to OYO customer service and they suggested me to move to different property (Oyo Basava Residency) and we accepted it. After my parents reached the other property, same issue here also. Here also property owner denied to give rooms. He asked us to pay the amount in the hotel and then we will get the rooms. Again they asked us the price 25% more than what we booked for. I called to customer service and they told they will refund the amount which I paid but it will take around 7 to 14 working days. Is this the experience you guys provide? I booked 3rooms for family and I was not traveling with them. Aged parents were waiting outside the hotel without getting the rooms. I spent one whole day talking with your customer service team. There is no way to talk to higher authorities. Even Though i booked the rooms and got confirmation I didn’t get rooms and now I need to wait for 7 to 14 days to get back my money. I lost my time & peace of mind. Who will bear this loss? I would like to thank Oyo for all this loss and nightmare experience. I’ll never again book any rooms through Oyo.

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Expect a six hour delay between making your payment and the booking coming through on your room. Get ready to pay a second time for the same night. The staff is exceptionally but they can do nothing to fix it. Your only recourse is to call India where an unpleasant experience awaits you. I like the people here so I’ve endured this hassle multiple times. I can’t imagine making a booking while coming to the hotel late at night and being told that your booking does not show up. Ick!

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I stayed in a Knight’s Inn that was bought by OYO. The hotel was nice so I downloaded the app. I tried to use the app the book a room the next night. The app said $29 but they were going to charge me $79 for the room! Plus, I’ve had the app for 3 days and have gotten 12 notifications about irrelevant “offers” and when you close the app after clearing the notifications they send you another one so there will ALWAYS be a notification showing for the app. This is a very shady app and I am deleting it.

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I had reached out to customer service and they claimed they were looking into my issue over a week ago, no luck. I have had so many referrals and never received any gift cards. I’m leaving one star just to write the review but the customer service is terrible and you are promised rewards that you will not receive. I wasted too much time referring others and I feel like my rewards now expired due to the lack of customer service response. I do not recommend this company.