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SNCF Connect: Trains & trips

(30 131)
Price
Free
Category
Travel & Utilities
Last Update
Oct 17, 2023
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for SNCF Connect: Trains & trips

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

30 131

Avg rating,
total

⭐4.0

Description

3048 chars

SNCF CONNECT, THE APP THAT MAKES TRAVELLING EASY OUI.sncf, the market leader in train travel and mobility with over 14 million unique users, now becomes SNCF Connect! SNCF Connect is the new go to platform for simpler, smoother and cleaner transportation, throughout France. Organise all your bookings and manage all your trips, big or small, in one easy-to-use app. SNCF CONNECT, IT'S ALL ABOUT BENEFITS Easy to use with all your tickets, subscriptions and information in one place, to manage your train journeys from A to Z. More options to choose from, for everyday travel as well as for special occasions. Customised thanks to useful, specific information and real-time traffic alerts on your trips. And more environmentally friendly with a wide range of sustainable transport options, information on your carbon footprint, and a dark mode: easier to understand, better for your eyes and better for your battery life! 1) Plan your trip: - Search for your route to get from A to B, anywhere in France. - Compare the different trips available to reach your destination and choose the right one for you. - Find your favourite transport options: public transport (metro, bus, RER, Transilien, tramway), trains (TER, Intercités, TGV Inoui, OUIGO, TGV Lyria, Thalys, Eurostar, etc.), coaches (Flixbus, Blablacar Bus) and carpooling (Blablacar). - Save your favourite trips to save time. 2) Book your tickets and subscription plans: - Buy all your train tickets, cards and subscription plans (including regional subscription plans). - Use your ""My SNCF ID"" account to save your preferences, discount cards and SNCF loyalty cards on the app. - Exchange or cancel your train ticket with ease. - Pay quickly and securely. 3) Travel with peace of mind: - Find your e-ticket and all the information on your trip. - Check station departure and arrival times, traffic information and timetables for your trip in real time. - Receive information messages and notifications of voice announcements during your train travel (TGV Inoui, OUIGO, Intercités and TER trains without displays) - Get notifications in case of disruptions on your trip. - Access all your information in offline mode during your journey. 4) Do you need help? SNCF Connect's customer support is with you wherever you go thanks to: - A smart chatbot and comprehensive online help to support you at all times - French-based customer support staff available 7 days a week by email, phone, social networks... ... more than 8 out of 10 customers are happy with the help provided by our staff members! SNCF CONNECT KEEPS ON IMPROVING FOR YOU Soon, we will be adding new features to make your daily life easier: - Booking alerts to find the right train ticket for you - Price calendar to choose the best day to travel - Partnership with Airweb to make it easier for you to travel in fifteen French cities (Troyes, Saint Nazaire, Poitiers, Sophia Antipolis, Évreux, Nevers, Belfort...) - ... and new, greener transport solutions! Download the SNCF Connect app now and start travelling!

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Timmerbee
Feb 27, 2019

This app doesn’t accept American credit cards. It just doesn’t work, don’t waste your time trying. Update: tried deleting and reinstalling the app. Still will not process a purchase. Tried 3 different credit cards, all of which are valid working cards.

JonRaphael
Dec 30, 2017

I bought a train ticket using this service, which worked fine until my plane was delayed and I had to exchange my ticket. I tried exchanging it about 10 times and it never worked, I saw multiple errors, such as "transaction errors". However, even though the app never exchanged my ticket, I was charged 4 times for the exchange fee. I ended up cancelling and buying another ticket instead, with a different credit card. I had issues with this one too and tried to exchange it again and had the exact same issues with the other credit card. I had to spend 20 min on the phone to ask for these charges to be refunded, which they said they will.

Juweee
Dec 12, 2018

That’s a big flaw. Hopefully you can fix and make more friendly for foreigners. This won’t let anyone with a North American phone number create an account because of the validation rules on the phone field. Also consider labeling your fields for dates. I know you enter date/month/year in France, but in USA it’s month/date/year and it’s not unusual to see year/month/date in Canada. So it’s a bit of a guessing game without a label.

Commuter bookie
Sep 05, 2019

Not sure why so many net reviews and comments about American cards - maybe developers fixed all the issues I. No problem setting up account. For US you do need to put the +1 in front of your phone number as indicated by format. 2. Took my US Chase card no problem when manually entered. It could not scan the card, but that’s no big deal 3. I was unable to add someone as my “travel partner” - it said something went wrong. But I could simply add another passenger and it promoted me for name info later which worked fine. 4. I used the SNCF first to find what rain I wanted. When i said “buy” it flipped me to this app - not quite sure why i needed SNCF at all - but maybe easier trip planning

vpbird
Jan 12, 2019

This service is highly rated because they don’t ask the right questions ! Impossible to change round trip tickets online unless you change BOTH trips. Then you try to do it at the station (after a long wait) and they tell you it must be done online. Then your train leaves and you’re out the money. Kafkaesque and really expensive. I have been using the sncf for 25 years and the online system represents a huge degradation of service—less flexibility and many many more headaches.

CSR Racing 2

About SNCF Connect: Trains & trips

Developed by SNCF Connect.

SNCF Connect: Trains & trips is ranking in   Travel & Utilities

Last update was at Oct 17, 2023and the current version is 20231012.1.0.

To see all other keys and revenue click here 343889987

SNCF Connect: Trains & trips have a 30 131a user reviews.

SNCF Connect: Trains & trips was released in the App Store. It is developed by SNCF Connect, who have also released the following apps.

SNCF Connect: Trains & trips has 30 131 user reviews.​

SNCF Connect: Trains & trips has an average rating of 4.0. ​The latest version of SNCF Connect: Trains & trips 20231012.1.0​ ​​was ​released on Oct 17, 2023​.

You can download SNCF Connect: Trains & trips ​here

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