Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I am giving 1 star solely because you can only rate people IF and After they buy something from you. The reviews are only good things too like “friendly” “on time” reliable” but nothing saying “over 1 hour late” or “missed multiple meet up times.” There is no way to rate the guy who missed 6 different meet up times on 3 different days then never replies after that until you say you’re going to sell it to someone else then get a reply of insults. There’s no way to warn users of people like that. I love this app don’t get me wrong but I have lost LOTS of money and more time waiting on people who show up hours later then offer a lower offer. for example agrees to the $100 item then shows up offering $20 with the excuse of “take it or leave or it its all I got on me and we can do this right now I can take it off your hands or you can find someone else.” At that point I leave and wonder why THAT person has a stellar “reliable” “friendly” “On Time” rating. This time wasted ultimately leads to other offers no longer interested or they simply bought the same item from someone else instead. Please top chiefs at OfferUp please make it so you can rate these scammers and time wasters. Simply reporting and blocking someone does not work because they just do it to the next person who falls victim of their positive rating.
Offer up is an excellent app. It’s very easy to use. It’s fun to use! Customer Service however— needs a little work as of December 2017. I had an issue with a paid for feature called “bumps” which put your items above other sellers ads so your items are seen first. It’s a really nice feature. I paid for two but only received one. So I sent an email to the address listed on the app. I didn’t get a reply, so about a week later I sent another email. I still didn’t get a reply. Then by chance while using the app, a question came on screen asking if I liked the app or something on those lines. I explained my situation regarding the issue and how there had been no reply. I asked to please have Customer Service contact me. Within a week or two the issue was fixed. It was frustrating to not find customer service contact info on the app (most apps have this) causing me to have to go search for it here where apps are sold. There’s a “frequently asked questions” area on the app, but no email address or contact form. It was also frustrating not getting a reply. About a week after the issue had been fixed, (they didn’t tell me, I just happened to find out) customer service finally contacted me. At that point I no longer needed help. It would be great if there was a contact form or email address on the app and getting a reply would be good as well. That aside, it’s a great app for buying and selling items. I found it very easy to use!
Offerup is seriously the best selling app (for me). I stay in the Dallas, TX area and as you can imagine there are a lot of people here. So, I guess there’s a lot of traffic in my area for selling and buying items. I have over 700 sales and with all 5 star reviews. Anywho, the only issue, which isn’t really an issue. I’m just being picky now because offerup is so perfect lol. The only flaw I believe offerup has is the fee for shipping your items. I know Facebook marketplace only charges a 5% fee of the item price (it doesn’t take in account the shipping cost, which is good). Mercari charges a 10% fee (of the sale, doesn’t take in account the shipping cost as well). If offerup could go back to being somewhere in the middle like it used to be when they first started, that would be awesome! I think they were charging like 7.9% when they first opted in the shipping option, then increased to 9.9% and now we’re at 12.9%. I’m just worried they’re going to keep increasing and with shipping prices increasing as well, it makes it a little tougher to really make money as a seller and to give good deals for the buyers. That’s it, that’s me venting haha, but offerup is great! If you have issues with offerup, good luck reaching them through their email or app. They only respond to me on Twitter. So, give Twitter a shot!
Edited review: The messaging is still glitchy with latest update, but is no longer the most annoying thing on the app, so in a sense congratulations I guess?? Since the latest update, the "Watching" section has changed to creating boards, I'm assuming to compete with Pinterest, which is completely unnecessary. In consequence, the coding got changed and now I have over 300 "saves" I have to delete in the "Quick Save" of things I saved over 2 years ago that have since been sold or unlisted. This wouldn't be as annoying if as soon as something was "unhearted" it didn't go back to the top of the list, which it now currently does. Whoever did the coding for this section obviously doesn't use it or doesn't care if it's clean with only available items or has an insane amount of downtime on their hands. Not sure why but a few days after an update it gets glitchy. For example, the last update was 5/9/17 and now I can't share an item. The messaging portion of the app needs help. Maybe start from scratch, I don't know, but it's always glitchy, recent update or not. It doesn't automatically load a new message especially when you're in that thread, you have to go out and go back in the thread. I get the cash register noise and I have to go to the messages page and slide down to refresh messages to get the new ones to come through. Especially annoying when you're trying to coordinate with a buyer/seller.
There is no easy way for me to contact the company through their app when it comes to questions about selling fees. For example, when I post an item as eligible to ship nationwide, it mentions a 12.9% processing fee and has a link to their Terms and Agreement. I did not, see the 12.9% processing fee listed there— just “processing fees” in general. I would like to know a little more about your fees and why/how the minimum to be paid is $1.99 (super unreasonable for me), even if I’m selling an item that’s $3 or $2 (which if I sell at $2, I should just be giving it away for free). Overall, app is good if you are selling small items to your neighbors so they can pick it up (and you can avoid any fees and shipping). It’s not good to ship small cheap items at all. As for disappearing posts, this is quite a new problem for me. My posts are not showing up and keep disappearing, with NO NOTICE AT ALL. I was doing well, but now I can’t even sell my items because no one sees I have them posted! It’s so hard to get a number or email to contact them for customer service. Their community website is still under construction too, for who knows how long. Nothing is helping. I use this app to help me pay for my college textbooks, and now I don’t have extra income for next semester. OfferUp, you need to FIX THIS ISSUE IMMEDIATELY. You are losing business and income. You’re also losing your customers. Please investigate this thoroughly.
Developed by OfferUp Inc..
OfferUp - Buy. Sell. Simple. is ranking in Shopping & Lifestyle
Last update was at Feb 04, 2020and the current version is 3.54.0.
To see all other keys and revenue click here 468996152
OfferUp - Buy. Sell. Simple. have a 3 077 323a user reviews.
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