Neighbors FCU Mobile Banking

I’ve locked myself out of my online banking way too many times. The NFCU personnel who help me on the phone are always 5-star helpers. I am pleased they ask me every question pertinent to secure that I am who I say I am. They are courteous and patient and provide excellent customer service. What I hate to see happening is how impersonal transactions now such that one rarely even interacts with another person. A screen just isn’t the same, and that’s sad because the friendliness of personnel was always pleasant in this automated, impersonal world. We are continuing to bank in Zachary where all transitions are not complete. Upon entering it’s “Hello, Mr. ____! How are you today?” They’ve even asked about our grandson who is usually with us. Isn’t there some way to be safe and secure and face-to-face. Please reconsider!

I have done banking in lots of places, and tried out services at lots of different banks and credit unions, and up to this point I can say that none compares with the outstanding service that we get at Neighbors Federal Credit Union. Good Neighbors!

The app is ALWAYS down. If you need to quickly transfer a few bucks from one account to the other you can forget about it. There is no reliability. And before the update the app used to tell you that it was a “login error” (meaning its your fault) now they’ve finally made an update where it out right tells you that the system is experiencing problems, well THE SYSTEM IS ALWAYS EXPERIENCING PROBLEMS. No it’s not a network error, your service is fine, the app LITERALLY WONT LOAD at times...or won’t sign you in, or won’t display your balance. I have to believe that their reviews on here are fabricated because I’m not the only one who experiences this with the NeighborsFCU app.

Every time I paid for something, it would show up instantly. You know, since it’s an app where I can access my INSTANT BALANCE. Lately, it can be hours or a even days later that I paid for something shows up. It does not even show pending anymore like it used to. It completely does not let me know how much money I have accurately. I’ve had to be embarrassed with my card declined twice because I thought I had more money than I actually had. This app was fine, I have no clue what happened and why this is happening to me now.

Overall, the usage is ok. For the past few months, the app has been frustrating to access because it does not continue working with Face ID. I have deleted and re-downloaded the app SEVERAL times. Again, today! Even, pre-COVID-19 this was an issue. So, I cannot chalk it up to increased customer use. Please fix this because the whole point of Face ID is to be able to access account expeditiously and not have to type in long passwords. I’ll gladly update the rating when this is “less frustrating” to utilize.