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Navy Federal Credit Union

(184 306)
Price
Free
Category
Finance & Business
Last Update
Nov 27, 2021
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Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

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Ratings & Reviews performance for Navy Federal Credit Union

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

184 306

Avg rating,
total

⭐5.0

Description

1972 chars

Bank easy with the Navy Federal mobile app! With a great look and feel, we’ve made the mobile app easier to find information on your accounts and transactions. Breeze through payments, transfers, and check deposits with just a few taps. Quickly sign-in using Touch ID®, Face ID®. Apply for new accounts, become a member, or find your closest ATM or branch. Features: • Safe and Secure. Access your accounts 24 hours a day. • View balances without signing in using our widget. • Pay people using Zelle® or member to member transfers. • Move money between your accounts. • Deposit checks without visiting a branch or ATM. • View scheduled transactions, including pending deposits, upcoming transfers, and bill payments. • Make payments to Navy Federal consumer loans, mortgages and credit cards, or to other companies via Bill Pay. • Apply for new credit cards, auto loans or personal loans, or become a Navy Federal member. • View and manage statements. • Manage your credit or debit cards, including activating cards, signing up for purchase notifications, or freezing misplaced cards. • Security tips and management of your username and password. • Find the nearest branch or ATM. • View rates and info on our loans and savings products, or estimate a payment with a calculator. • Read timely articles to help educate and plan your financial life. To sign in to mobile banking, use your Navy Federal username and password. If you are not a member, apply now using the app or call us at 1-888-842-6328 or 1-703-255-8837. As always, if you have any issues with our app, you can call us at 1-888-842-6328 or 1-703-255-8837, or reach us via Twitter at @NavyFederalHelp. Federally insured by NCUA. iPhone®, iPod Touch® and iPad® are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc. Message and data rates may apply. Continued use of GPS running in the background can dramatically decrease battery life.

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 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Grogboshi
Jan 03, 2020

For users who have multiple different logins, such as multiple personal accounts or personal and business accounts, it’s very tedious to have to constantly sign in and back out to manage different accounts all owned by the same person. Especially when two-factor authentication is on and required every time you login. Other banks I’ve worked with allowed for all business and personal accounts under the same login and it made it much easier to manage accounts and transfers. If not having everything under one login, at least having a way to quickly switch between logins after they’ve been authenticated and stored on the device/app would really speed things up. Also, as of 2016 the government recommended one-time passwords no longer be sent via text or email because of how easily they can be stolen. This app and the Navy Federal website need to switch to two-factor authentication that uses device push notifications, authenticator apps like Microsoft/Google authenticator, and Yubikeys for more security.

jumwon
Aug 15, 2019

I use both Bank of America and NFCU, and NFCU’s mobile app and overall customer support combined with integration with the app is completely seamless and eons ahead of BoA. The NFCU app has an extremely user friendly interface, and I love that it has direct links to customer service chat and call. Overall its security and banking-tech integration is fantastic. There was an example of a time I forgot my PIN to my card and after speaking with a representative she informed me that I was actually able to reset my PIN directly through the app. In comparison for BoA I can only reset my PIN by going in person to the bank during their working hours, which obviously poises a challenge for customers with 9-5 workdays. I am so impressed with the apps’ highly secure, detailed and user friendly interface. Even today when I went to make multiple payments to my credit card, it prompted me with a screen checking if I knew I was making multiple payments. I really appreciate developers’ high attention to detail and clear care to make NFCU customers’ experience using the app as positive, secure, accurate and responsive as possible. Thanks NFCU! Amazing service as always.

Tj_modern warfare
Jul 11, 2019

Love the app, it serves its purpose, not too excited about the recent updates, I thought it was just fine before but I do have a suggestion, i'm always wondering how much money I’ve spent in a certain period of time but to do that I have to pull up a calculator and bounce back and forth between the app and the calculator and it’s inconvenient, I would like to see an in app calculator where I could possibly click on certain expenses on my statement and it would add them together in real time based on whether they are a negative or a positive transaction and then maybe an algorithm that breaks those expenses down into a daily, weekly, or monthly average, it would give me view on how much money I am spending on certain things in certain time periods, I think it would greatly help myself and others budget finances and get an outlook on spending habits... hope this gets through to someone i’m pretty sure I made this suggestion a few years back as well Update: Navy federal has responded by email to my suggestion above and stated they’ve shared this with their technical team, I’ll probably keep my rating at 4 stars until they add this feature but it would be pretty awesome if they did

Jmeisternixon
Mar 10, 2018

This is an honest review. I currently belong to two credit unions - The one I grew up using and then most recently Navy Federal. We will just say a couple things non app related but are essential to say. Navy federal’s customer service far surpasses all my and my wife’s expectations. That goes for app support as well. There have been times where we have needed help and just being able to call in and talk to an actual human being goes a long long way. This app is loaded with resources that help you in the app as well as redirect you to their website for more information. But the amount of things you can do in this app is incredible. The UI is intuitive and is fairly easy to maneuver around in. My only complaint (and its really not a big deal because you can do it from the website but it should be a feature in the app in a future update) is the ability to transfer a $ amount directly towards principle when it comes to the mortgage. On the website this is an option which obviously is helpful - I think that the user experience could greatly benefit from having this ability. Thanks Navy Fed, keep up the great work!

M12$7653
Nov 13, 2018

Updating this after reading other reviews. The balance IS NOT ACCURATE!!! After nearly two decades as an NFCU member, and believing in the accuracy of my balance and posted transactions, I got hit with two overdraft fees when an amount that allegedly “posted” to my account had not. This is the first time this had ever happened to me, due to paying off a fairly large bill that was listed as paid before I paid other bills. I saw when reading the one-star reviews of the new update that this has happened to others. You CANNOT TRUST THE INFORMATION CONTAINED IN THE APP, including balance. In addition, the app has lost functionality. It’s now very frustrating. Tried to add a biller and it tells me it can’t find the biller and suggests I enter it manually. But it no longer has the option to enter the biller manually if it can’t find the biller. So Catch-22. Tried to enter the bill as a person instead and when I had to enter the phone number I mis-typed the first digit. The system would not let me backspace over the mis-typed first digit. Had to completely cancel everything and re-enter all the information before I could save the biller. Plus since it would only allow me to manually enter the biller as a person instead of a company, there is no field for account number.

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About Navy Federal Credit Union

Developed by Navy Federal Credit Union.

Navy Federal Credit Union is ranking in   Finance & Business

Last update was at Nov 27, 2021and the current version is 6.16.1.

To see all other keys and revenue click here 370811491

Navy Federal Credit Union have a 184 306a user reviews.

Navy Federal Credit Union was released in the App Store. It is developed by Navy Federal Credit Union, who have also released the following apps.

Navy Federal Credit Union has 184 306 user reviews.​

Navy Federal Credit Union has an average rating of 5.0. ​The latest version of Navy Federal Credit Union 6.16.1​ ​​was ​released on Nov 27, 2021​.

You can download Navy Federal Credit Union ​here

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