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I had the exact same issue with my phones and billing account!!! granted I did not lose out on the whole grandfathering of the unlimited account (this time) but I have been there with AT&T before as well... they notoriously always have issues with their billing, if you don’t watch it every month they’ll stick it to you! I’ve been with them for over 15 years and I literally have to watch my bill constantly for it to happen because it never matters how many PROMISES or guarantees that you get from them over the phone or in the store, about what your gold perks will be and what will happen and how much it will be! it always changes, not just when the first bill comes, but even the second and third at times, anytime you make a change to your account for sure. But also was PROMISED the same kind of deal with DirecTV and HBO. When I signed up for it, it worked about two months and then I got signed out because of a billing error( of course surprise surprise) and tried to sign back in and have still not been able to, 6 more months ago! regardless of what the people at the store do and it’s impossible to do it over the phone because if you call them over the phone They send you to DirecTV when you call DirecTV they have no idea what you’re talking about And more times than not They can’t even find your account so they send you back to AT&T!!! 🤬🤯🤨
I have been a loyal customer and actually enjoyed Directv for years but sense AT&T bought them out and took over its been one headache after another and now they have the web site so screwed up that I haven’t been able to pay my bill online then they say we can only use their app to see our account information and pay our bill the only problem is it’s not working and ever sense AT&T has taken over Directv I have always received my bill through the USPS so I can keep track of every little thing they try and charge me for I have never in my life seen a bill go up up up over nothing they charge you for channels you never requested like sports Football and I have continued going into my account requesting my paper bill be mailed to me through the USPS and then someone working for AT&T decides they have the right to continue going into my account information changing how I receive my bill from mailing it to me to paperless where I have to go online to look at my bill but if I can’t access my account through this useless app then I can’t see my bill or pay my bill and they aren’t sending it to me through the mail so I can see my bill or pay my bill because they think they have the right to continue changing stuff on my account I am so fed up that it’s about time I just give up on Directv and find a better and more reliable company
Unbelievable!!!!!!!! I spent a total of 4 hours on the phone trying to establish mobile service as a new customer. I spoke with 4 different Customer Service Reps and each contact that I've encountered was abysmal!!!!! It's unreal how At&t can allow terrible service to dictate their fate. All I did was attempt to give At&t more of my money for a service their Customer Service team failed to deliver. I would like someone from your Corporate office to contact me ASAP. This goes beyond an apology. My time cannot be replaced and to add more to this soggy ordeal, after all of what my wife and I experienced, the order I placed had to be canceled because of a keying error as it pertained to my address. Needless to say the ball dropped several times. They literally screwed it up each time. Here's a tip to At&t, don't outsource your service if you are unwilling to meet the demand of the everyday customer! I am very disappointed and still shocked to see business being conducted in this manner. At&t maybe its time to fall back on your technological investments, and direct your focus and resources on those who haphazzardly represent your company!!! My credit report was run on three different occasions by three different agents. Three different prices were given to myself to pay for the sales tax on my purchase. Do what's right and make it right!!!! Me being angered due to my experience is an understatement.
My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306. During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to. Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time. I am very disappointed and dissatisfied with att. We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!
So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday. Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...
Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.