User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.
I have been a loyal customer and actually enjoyed Directv for years but sense AT&T bought them out and took over its been one headache after another and now they have the web site so screwed up that I haven’t been able to pay my bill online then they say we can only use their app to see our account information and pay our bill the only problem is it’s not working and ever sense AT&T has taken over Directv I have always received my bill through the USPS so I can keep track of every little thing they try and charge me for I have never in my life seen a bill go up up up over nothing they charge you for channels you never requested like sports Football and I have continued going into my account requesting my paper bill be mailed to me through the USPS and then someone working for AT&T decides they have the right to continue going into my account information changing how I receive my bill from mailing it to me to paperless where I have to go online to look at my bill but if I can’t access my account through this useless app then I can’t see my bill or pay my bill and they aren’t sending it to me through the mail so I can see my bill or pay my bill because they think they have the right to continue changing stuff on my account I am so fed up that it’s about time I just give up on Directv and find a better and more reliable company
My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306. During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to. Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time. I am very disappointed and dissatisfied with att. We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!
So I am moving to a new apartment. I call AT&T to have my service transferred. That was almost 16 days ago today. After a lot of back and forth with stories ranging from, we don’t service the area, there is someone living there with AT&T service, I have to call the person to cancel his service, we need to verify from you landlord that you really have your apartment, etc, they set up the transfer for last week Friday, 8 days ago for the hours of 12p to 5p. The service person was to call me during those hours. Guess what? No one called. So I called AT&T on Monday, the first cs person said, yes, there was a service to be installed, let me find out why they didn’t show up. Then he conveniently dropped the call. I called back. A different customer service now says, there was no service scheduled for Friday. I am like what? It was on there 5 minutes ago ... did you guys just delete it because no one showed up? After a long wait, they rescheduled it for 6 days later. I was told they will try and squeeze it in before Monday. It is Saturday, there has been no squeezing in. So I am still waiting till Monday, which is supposed to be a holiday. Such terrible service. And to think I have been a customer all these years, 4 mobile phone lines and internet with them. I am seriously considering moving to a better service provider ...
They are a terrible company with awful customer service and self serving policies that don’t care about you as a human being. I was online searching for their multi line options and must have hit the wrong button and deactivated my service. I’ve only had it for 10 days. They charged me to reactivate it EVEN THOUGH I WAS PAID UP UNTIL THE 24th. It’s currently the 6th. I barely have enough to feed my son. The money I had to pay was supposed to go towards baby formula but I need my phone for emergencies and to work so after being on the phone with customer service for over an hour and being told I had no choice but to pay I did. Hoping I can borrow money from family to feed my son and I know I’ll figure it out but the fact that things went down this way and that they make no provisions for customers in situations like this other than to pay or be screwed is abysmal. $25 means nothing to a company as large as you ATT but it is the difference between my son having a meal. Not to mention I WAS PAID UP FOR OVER TWO WEEKS. There was no reason for me to have to pay extra but customer service said their system wouldn’t allow them to reactivate my service otherwise. Verizon May be more expensive but they were always flexible with me and worked with my situation and showed kindness and understanding of human situations. I’m disgusted with this company.
Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
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