User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
After Hurricane Maria I only received 2 months in credits. It have been 9 month now, with no stable data nor decent speed, no cell coverage. Infinite dropped calls and no credit whatsoever. Kept paying over 80+ for an unlimited data plan that wasn’t being used because there is no antenas able to communicate data. Yet they insist I don’t deserve a credit. They tricked me into changing my plan to an equal and cheaper plan due to my inconveniences, but it turned out to be just the regular plan online , accesible to anybody, the service is so bad that I didn’t even accepted to commit the change because the call dropped and they still made the change. They scammed me from LTE speeds to 3G speed. I have never felt so betrayed by a company’s customer services. After hours of calling, and false promises to call me and get me updated, they did nothing. And when they actually did returned my plan, they didn’t installed it correctly so I went a week without a data plan. Now a month after they are charging me $400+ for data as if I never had an unlimited plan during the period. Still in the phone, hours invested. All of this after being more than 9 years with them. They don’t deserve good ratings or me loyal customers.
I recently moved and changed my phone number. It was a very unpleasant experience where it took four hours to finally get the number changed. The agent apologized and said he had approval to give me a $100 credit for all the trouble I experienced. Adding insult to injury the credit was not applied and each time I called to check on the credit being applied, the buck was passed - this was over s period of about two months. The penultimate person I spoke to was directed by her supervisor to tell me she was not authorized to give the credit. I asked to speak to her supervisor whom I heard speaking to her in the background. He told her to say that if he came to the phone the offer would be off the table. She repeated this threat and I was shocked at this behavior. The managers name who did this is Tim Haas. I reported this but nothing has been done to my satisfaction. The last person I spoke with called in response to my answer to a survey. She started out pleasant but the pretentious attitude came out as in a take it I’d leave it - you can have a 25 dollar credit. I am saddened to see such unprofessional and disrespectful behavior toward the customer. Shame on you...
I was an AT&T member since the the days of Cingular wireless, around 2005. Their customer service was great back then and continued being great all the way into about 2015, when it changed completely. I used to call when I had a question/problem and they’d answer immediately and provide prompt, helpful service. Now, you’ll be on hold extended periods of time and worse, transferred to two or three different people, some who barely speak english, before your problem can be resolved, then you find that whoever you spoke to never resolved your problem at all and you have to call back and go through the whole process again. Seriously, I was a loyal customer of AT&T for nearly 15 years and always recommended them to friends and family. Now their technology is clunky, they have literally the WORST customer service I’ve ever experienced, and are too expensive for lesser service than other providers. I just switched to Verizon this year and am much happier. Better signal, better deals, MUCH BETTER customer service and cheaper even with all the accumulated years I had at AT&T! You’d have thought AT&T would have made an attempt to keep me, having been a member so long, but they never even contacted me to see what the problem was or what they could do to keep me as a customer. You’re just a number with AT&T....
My husband and I were on the search for a new provider. We had heard good things about the att coverage so we chose to go there. They had a great deal of buy one get one for the iPhone XR. I was super excited. We stated talking pricing and plans with the rep. We got the unlimited and more plan. So the bill should have been $70 for the plan, $25 for the buy one phone, and $22 total for the insurances. We got our first bill of $306. During the process of signing up and getting the phones, my husband and I asked many many times over if there were any other fees; the rep continued to tell us no. We also asked many times over if our regular bill should be about $120, she consistently said yes. We have no just come back from a different att store and were told by them and customer service that there is an additional $70 a month access fee. We asked so many times in store about any fees and were lied to. Now we are at the point that we are going to return our phones and request a full refund, and because we paid with a debit card I am sure that it will be 7-10 business days before we see that money; meaning we will be out phones for that length of time. I am very disappointed and dissatisfied with att. We understand prorated charges because we started in the middle of a billing cycle, but paying $70 more a month because we were lied to, I just can’t see it!
I think AT&T is the worst company I’ve ever had to do business with they lie and never follow through with anything that they say I have no respect for AT&T as much as they charge they have the worst customer service I’ve ever had to deal with and I can’t wait for my contact to be done and over so I can find a company that cares about their customers and follow up with my concerns and questions since I’ve had A AT&T I’ve been ripped off had to pay more than they had quoted me and every time I’ve been either misunderstanding or the customer service rep was just not telling me the correct information but I always end up having to pay because I’m supposedly been told the truth about the service that we’re included in the contact it’s so not right that ur company is allowed to do what I think of as illegal but u get away with it all it’s a joke and I’m so disgusted that I’m not going to be a customer after my contact is finished I tell anyone that I know not to do business with AT&T ever and never ever bundle them with direct tv become then u will really be ripped off and that’s what I think of AT&T I know that it’s not really important what I say but maybe one day it will break apart and that’s what I think should happen let all ur high paid scammers and liars have to feel the same way that the rest of the real world feels so cheated and lied to
Developed by the AT&T Services, Inc..
myAT&T has 1 868 940 user reviews.
myAT&T has an average rating of 4.3.
The latest version of myAT&T (6.8) was released on Nov 05, 2019.
You can download myAT&T here:.
Now, staying on top of your AT&T accounts is much easier with the myAT&T app.
Check data usage: Want to keep tabs on your wireless or Internet data usage? Open the app to check usage on the overview screen. Or, use our today view widget to keep it constantly visible.
• Pay your bill: Never miss another payment. View/pay your bill in the app. Tell us how and when, and we'll let you know when your bill is ready.
• Upgrade your phone or plan: Pick it up in the store, or have it delivered to you. You can also make changes to your plan right from the app.
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