My Sprint Mobile

response required

Like a fool, I switched to Sprint from AT & T, and I have regretted it every day since!! They make false promises, charge you more than they assured you your monthly bill would be per month, have terrible service AND the worst customer service I have ever experienced. And good luck if you happen to get a bad phone! You will just have to deal with it because once you sign up, you are insignificant to anyone Sprint from that day forward. They are only helpful the day you sign up!! I have nothing good to say about Sprint!! They owe me money for a deposit I made that was supposed to be credited back to my debit 6 months ago, they assured me it would be when I paid another full deposit on the phone I exchanged the initial crappy phone for. Have chatted with customer service about it, they referred me to the store, who tried to direct me back to customer service, asked to talk to a manager, he wanted to see my receipt, which to his surprise, I still had! He grumbled something about being right back, and came back 10 min later saying he was gonna call corporate and have them send me a check, and that he would call me when he knew approximately when that would be sent out. That was 4 1/2 months ago, never heard a thing and never received any check!! I’m stuck with Sprint for Lord knows how long, and it makes me miserable every day!! DONT EVER SWITCH TO SPRINT!!

response required

I switched to Sprint in 2016 from Metro PCS for hopes of getting better quality phones and phone service and possibly better customer service. And I am still kicking myself every day for doing so. Sprint did not honor the buy one get one free iphone offer that I switched for. They sent me two little cheap lg phones and made me pay FOR BOTH before I could add an iphone on my daughters line that I also paid for at the apple store. About six months after i switched from the lg and sent it back AFTER I PAID FOR IT, I noticed Sprint was charging me a monthly lease fee for my apple phone. NOTHING has been corrected I have the worst experiences trying to communicate with Sprint as they are based out of the middle east. I am also a single mother that works very hard for her money, AND I am battling cancer on top of this cellular nightmare. Sprint has been ripping me off for almost 3 years and no one wants to take responsibility or take action to correct their mistake. I am still being drug through the ringers and regret ever making the switch. I wish I could go back and rethink the decision but the damage is done. And as soon as I am able to look around for a different carrier I am canceling Sprint and never looking back!! Save yourself a bundle and a whole lot of precious time and dont get caught up in the Sprint web of greedy money hungry lies!

response required

So I have made many mistakes in my life but switching to sprint is up there. Like many other fools we were swindled into the buy one get one free buyback offer. Well, what they don’t tell you is that T-mobile are the only phones that are comparable with sprint so basically everyone else’s phones are not eligible. The app did t work at all for me so the manager had to submit my old bill to which I am yet to receive both credits more than two months later. Besides that terrible promotion the cell service takes you back to when cell phones were first invented. Everything is muffled, calls drop and I can’t call my wife if she’s right outside the door without it sounding like I’m calling another country. My bill is almost twice as high because I was misquoted. AT&T is so superior to sprint from Custer service all the way to service. I regret ever walking into a store thinking that their promotion was at all accurate. Do yourself a favor and never use sprint. They don’t follow through, they lie, they don’t resolve problems, everything is outsourced like customer service all the way to the third party company that sends you a credit card for turning in your phone. I hate sprint yet I’m stuck with them. Go to any other network. Their commercials are all lies.

response required

10 year loyal customer just switched to Verizon. Called Sprint numerous times due to degrading data access to the point where I had to walk around my house and garage to get a data signal. Nothing but lip service from Sprint except that ‘our equipment shows the 3G is working fine’ and get this - blamed the poor data signal in a tree lol! It got to the point that I was going into extended coverage and roaming at my house. They filed a technical issue report but no action - when I called back they told me my issue wasn’t a high enough priority to investigate yet. No solutions offered until I threatened to switch carriers then all of the sudden I could get a ‘Magic Box’ signal booster that wouldn’t be available in the warehouse for 6-8 weeks, and they offered me an insulting $10 per month reduced bill. Why would I continue to pay anything for services they promise but don’t deliver? Switched to Verizon and instantly I can have multiple apps open concurrently while uploading pictures, no more buffering on Pandora and videos, can actually use my data during a phone conversation. I will never do business with Sprint again and will tell anyone that asks to go someplace other than Sprint because you’ll be throwing away your money.

response required

If I could give it negative stars I would. I leased 4 phones from sprint... one of them came out defective. I had to pay for a new phone AGAIN! And they didn’t even refund me back my money completely. I had the service no more than 15 days because the service was just so terrible! I would disconnect from the WiFi of my home and it wouldn’t let listen to music or do anything. My iPhone messages were coming out green and not even sending. I decided to deactivate the lines and return the phones. Sprint made me drive all the way to the place where I bought them(3 hours away from where I live!!) just to return them. I get to the corporate store by brickyard in Chicago and they won’t let me return them or cancel my line without having the headphones and chargers. I went to another sprint store nearby and they gladly took them. They told me to call customer support to cancel the lines and customer support told me to tell the sprint store to cancel the lines. It was very frustrating. I ended up FINALLY being able to cancel the lines and return the phones. I paid 944 dollars to start the service and for the phones. I got back 300 dollars. TERRIBLE! Don’t get Sprint!!! They will do everything in their hands to not let you deactivate your account!!!!