User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I had a rough start with them since they cancel my first purchase, which actually was a gift, due to verification of my identity. I get it privacy and safety is the most important thing in these kind of sites, but that is something they should be do at the beginning when they grant you access to the site, at least they should not let you buy or sell without verifying everything. When I bought the product obviously my money got deducted from my account and after I complained the money did not go back to my card but after 14 straight days. Their customer service really need to improve because they did not showed any empathy whatsoever at the moment of the issue but afterwards when I was decided to erase the app for good, to be honest I was just waiting for my money to get back to my account and then I was determined to delete the app, but because it took too long I received a discount in the next purchase which in fact came convenient recently, when I was actually searching for something that I was not able to find anywhere else but I found it here so I said why not?. Like I said it was a roughly start but I thing it improved and I am giving it a chance. Just please do the identification or whatever security steps you need to BEFORE any money gets deducted or so, also the seller I don’t even know what she thought about me after being in communication and suddenly the transaction was cancel. Whatever just think things through.
It’s a great app overall. If you are looking for an easy way to sell your unwanted items, then this app is for you. You take a picture of the item, post it with the right description, weigh your item and estimate shipping (shipping in this app is sooo much cheaper than shipping it yourself) and they do all the work! I usually sell my items within a week. They charge 10% but its totally worth it. What I like the most about this app is that they protect the buyer and seller. When someone buys your item, they pay upfront. Then once you ship the item and they receive and expect it, they rate you. You then rate them back and get paid. The only thing I don't like is that you don’t receive funds right away. They only deposit the balance once a week (usually after the following monday) so you have to make sure to request a deposit by the Sunday before. Things I would like for them to change when you message buyer/seller, is to add emojis and pictures. They overprotect sometimes and will shut down your message if it contains any words like (“free”, “trade” or personal information like email or phone number. etc.) so There’s no real way to be able to share in a picture a damage or item missing in the messenger portion. However if you do have a damage you can file a claim and they usually take a couple days to contact you back. No funds are release during that time. Anyway overall great app, I’m at almost 100 sales with 100 5 stars 🤗💕
I have done a TON of business through Mercari. Both buying and selling. Most transactions go smooth, but I have had a couple of issues. Any time I have ever had a problem, I reach out and I have been helped. This last situation deserved a 5 star review. I purchased a shirt from a seller, she waited past the three days to ship it. I asked for a refund on the 4th day and she clicked that she had shipped it. The tracking info never updated and by the 8th day after I purchased, it showed that it had been delivered. I checked and it was apparently picked up in Colorado where the seller lived. Mercari ended up refunding me my money, but the seller said they had shipped. A few days later, I received the shirt in the mail. I checked tracking and it still said it was delivered in Colorado, nothing further than that. I reached out to the seller to let her know that I got it, and Mercari. I wanted to make sure she was paid but didn’t know how to go about it since the item had been deactivated. Mercari thanked me for my honesty and ended up paying for the shirt and told me to keep it or do what I wanted, and also gave me a 5% coupon for my next purchase. I understand things happen, not every transaction will be the same. Some people won’t be happy with the way that things are dealt with...but I have always had great customer service with this app. Easy to sell, easy to buy..I will stay loyal to them because I think they’re great!! Thanks Mercari!
I have been using mercari for years now and I have always enjoyed buying and selling. My only recommendations to make the app itself better and more appealing are when it comes to “my likes” I wish there was a way we it could be sorted and for it to be categorized into their respective selections, such as if I am looking for a particular phone I liked I shouldn’t be scrolling for minutes at a time to find it, it would make it much easier to have a menu there that’s includes choices like women’s clothing, electronics etc. so I can find it much easier, and now for the second recommendation, for some reason if I happen to scroll on my likes and click on something like a pair of shoes and I exit out of that window and back to my likes, it reverts back to the very top!!!!! It’s the same way with my inbox/buying messages!! I can be scrolling down for about a minute, click on something on either my likes or messages exit out of that particular page and go back and I would still end up at the very top! It is frustrating!!! For some reason though this problem does not exist when I am searching for something on browsing page, if I click on an item then exit out of that items page back to the browsing it still keeps me in that same browsing place as opposed to making me start looking from the very top again like I do in “My Likes” and the messaging portion. Please fix this soon!!!!! It is very irritating! Other than that this app is great :)
I use and have tried using many selling apps. This one is by far my favorite for many reasons. I've been using it for about half a year now with over 300 reviews. The percentage they take may seem like a lot at first but it's definitely worth it. I like that when people make offers it's easy to communicate with them through private message instead of all conversations being public like some other apps. It's very easy to list, and I can quickly list items now that I'm used to it. Every time I've had an issue with a transaction or a question, they've quickly responded back (even on weekends). It's not an issue to me that there's no number to call because I always get a personalized answer to my questions. This selling app by far has the most superior customer service. Even though it's my favorite, there are some flaws. Areas to improve: 1. sometimes the app takes a while to load when first opening it (pictures won't show). 2. It would be helpful if they started some kind of authenticity check for very expensive designer items. 3. It would be nice to have a cheaper shipping option for under 0.5 lbs (categories for 0-0.5 lbs, 0.5-1.5, 1.5-3, 3-5, and the rest of the current categories). I usually have to do my own shipping for these items to help buyers with cost but this takes more time obviously.
NOT USING IT? SELL IT. SHIP IT. GET PAID.
This is Mercari. The fast and easy way to sell or buy almost anything. From fashion
to toys, sporting goods to electronics, jewelry to shoes - all the brands you know and love. It’s a snap - list your item in minutes. Got something you don’t use, never used or simply outgrew? Sell it.
SELLING IS FAST & EASY.
* List in a snap - just take a few photos, add a description and set your price.
* No meetups. All items ship.
* Printable shipping label emailed to you. Just print and ship.
* Listings are free - a flat 10% selling fee only charged when your sale completes.
BUY & SAVE.
* Save up to 70% off a great selection of new and used items.
* Over 100,000 new items for women, men, kids and home listed each day.
WE'VE GOT YOUR BACK.
* Buyer Protection Guarantee - payment is held until item is delivered and buyer confirms it is as described.
* 24 hour customer support.