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Book direct and enjoy exclusive offers with Marriott Bonvoy™ to take the stress out of travel and find the best hotel deals. Search hotels, resorts, and luxury destinations across 7,000+ hotels and 30 brands. Earn rewards when you book with Marriott Bonvoy. Unlock extraordinary hotel deals and travel experiences with the Marriott Bonvoy App! Best Rate Guarantee: There are few guarantees in life. But our Best Rate Guarantee is one of the best. It ensures that you’ll always get the best rate available when you book directly with Marriott. Search Hotels, Book Stays and Earn Rewards: Search hotels and book your travel all within the app. Earn and redeem points for your stays booked directly with Marriott and reward yourself with a vacation. Flexible Cancellations: Things change. That’s why we offer flexible cancellation options to give you reassurance when booking your next stay with us. Use the app to adjust travel plans with ease. Our Commitment to Clean: As we welcome you back to our hotels around the world, we are committed to providing you with a safe environment that aligns with expert protocols for working to defeat COVID-19. Use the app for contactless conveniences. Check-In to your Hotel On-The-Go: Check-in to your hotel from anywhere with Mobile Check-in. Just let us know when you're arriving, and you'll receive a notification when your room is ready. Manage your Marriott Bonvoy Account: Check your point balance, view your stay history, folio, and more. Enjoy Exclusive Marriott Bonvoy Hotel Offers: Take advantage of exclusive offers and content for Marriott Bonvoy members that you can take use right away. Marriott Bonvoy also offers free WiFi for Bonvoy members at most hotels. Not a Marriott Bonvoy member? Download and join, all through the app. Order Food and Drinks Ahead of Time: Order ahead while you’re out exploring. Browse and order food and drinks from your hotel’s menu at participating properties, and it will be ready when you return. Contactless Access to Hotel Keys and Amenities: Never worry about losing your key card again. The Marriott Bonvoy Mobile Key can be used to open your hotel room and easily access any hotel amenity. With Mobile Key you can get to your room faster. Use it to open your room, parking garage, fitness center, lounge, and pool. Convenient Ways to Chat During your Stay: Mobile Chat lets you talk directly to your hotel. Available just before, during and even after your stay, ask the front desk for local recommendations, request amenities and more while on-the go. Need something? Mobile Requests gives you a list of amenities to choose from to customize your stay, or even ask for something you forgot, like a comb or toothpaste. Marriott Bonvoy Hotel Brands: Use the Marriott Bonvoy app to book hotel stays with any of our 30 brands, including AC Hotels by Marriott®, Aloft® Hotels, Autograph Collection® Hotels, Bulgari®,Courtyard®, Delta Hotels®, Design HotelsTM, EDITION®, Element®, Fairfield Inn & Suites®, Four Points® by Sheraton, Gaylord Hotels®, JW Marriott®, Le Méridien®, Moxy® Hotels, Marriott Executive Apartments®, Marriott Hotels®, Marriott Vacation Club®, Protea Hotels®, Renaissance® Hotels, Residence Inn®, Sheraton®, SpringHill Suites®, St. Regis®, The Luxury Collection®, The Ritz-Carlton®, TownePlace Suites®, Tribute Portfolio®, W® Hotels and Westin® Hotels & Resorts
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
Overall, this is a great app and even after the transition from SPG I think the app outshines. If I were rating the rewards program, I’d give SPG an A and the new program a B- But that’s not why I’m here - so I’m rating the app not Marriott, SPG or even the Bonvoy program. Overall, the app is very easy to use and like many Marriott properties it really depends on the property you are staying on how well it integrates with he app. In my experience, about 1/3 of my stays truly honor a mobile check-in where I get a mobile key without visiting the front desk, perhaps security perhaps individual hotel preference. I will say that all properties do use the chat feature which is great when I need to communicate a non-urgent issue or perhaps let the staff know about an issue in a room for the next gift. Mobile check-out is truly the best, it works almost all the time. Booking on the site is easy and straightforward. One of the best features that I like (might not be from the app) but how I get WiFi quickly since it remembers my device at every property. Overall, I think the app is well done, the rewards program is okay - still my brand of choice. Thanks Marriott!
First I’d like to say that their customer support for the app is amazing! It felt like a team was on the case for troubleshooting and my problem was resolved in about a week. I tend to go through Ebates when booking with Marriott. The Marriott mobile site accessed through the Ebates app had a filtering issue (after choosing the airport shuttle filter, it would refresh back to the search page saying no hotels could be found). So I decided to use the Marriott app to look at different properties close to the airport I’m flying out of. I realized that I couldn’t filter which properties had an airport shuttle on the app. I find this troublesome because I usually travel with a pet. So if I can’t use the app to filter results, I either have to use the mobile site, or wait to get access to a desktop. I’m fine using the mobile site, especially since I access it through Ebates, but the point of an app is convenience. If I needed an idea of what’s available for my travel needs, I prefer to use the Marriott app. But I won’t be able to do that if I can’t filter the results.
This new App is almost useless. It is not user friendly or intuitive. It is also generating hordes of unnecessary paper if you want to print your reservation details; there are way too many advertisements to “partners” on it’s side bar links to “Get more Info” (or similar words), and fonts are overly large for what we need to see. However, when you click on any of the links, it just takes you to the overall Bonvoy site. You would think that if you want to see local dining options, it would link you to restaurants in that area, but it does NOT. Ditto for the other ads included - car rentals, things to do, etc. Total waste of time. MOST IMPORTANTLY, there is no where that I can find in this App that I can submit my room/stay preferences (room location, view, housekeeping, etc.). Marriott needs to QUICKLY RESOLVE the functionality of this App for it’s loyal members. I have had to call Owner Services, my home resort, and email the customer internet/web support numerous times and spent hordes of time about my upcoming reservations- most all were to no avail to resolve my requests. As a multiple week owner at a high demand resort in Vail, CO (Streamside) I find this to be an unacceptable level of service. The only folks I’ve found responsive are those at the resort, who assist as they can. Marriott, PLEASE FIX THIS! Platinum Elite Member (Xxxxxx559)
The app is good, but could definitely be better. I completely agree with the other reviews that any function in the app that was designed for interaction with the hotel staff (chat, special requests, etc) is useless. I’ve tried it several times and then called the front desk to ask if they’d received the request. None of them ever had. And more times than not, the person who answered the phone didn’t even have a clue as to what I was talking about. Marriott needs to focus on training and ensuring that their hotels are 100% on-board with the app communication features. Another HUGE improvement that could be made to the app is a floor plan map (per property) that allows guests to choose their room at check in (right now the check in function is essentially useless). Hilton has this feature and I LOVE it...to the point where I choose Hilton sometimes over Marriott because I get to choose my room and see exactly where I’ll be staying. Many Hilton properties also use keyless entry that is built right in to their app. I really like Marriott and I have bounced between all 3 statuses for over 20 years. But they need to keep up with the times and the competition.
Marriott Corp has tried to make a good app - but problem comes to the fact little to none of the hotels use the pre-order functionality to stock your room, they don’t use the chat function if you need something while at hotel, they do not honor the checking or late checkout out function (they don’t care and still need to use old school process to know if they can accept a late checkout). App does not notify you of a room ready early either - as the hotels don’t use the feature. App is good to book and change hotels if needed - to change a reservation you are better off cancelling and rebooking as app is not flexible on honoring changes. Basically the app is good to track Marriott points and the progress each year to make Reward levels (not a perk for me as I’m lifetime Platinum member). So being lifetime Platinum you would think Marriott would listen to their customers and force their Marriott properties to use the features in the app - or do away with the features all together. FYI - I’m also an Elite member with Hilton properties and guess what - their Hotel locations use the app and it actually works really well...
Developed by Marriott International.
Marriott Bonvoy: Book Hotels is ranking in Travel & Lifestyle
Last update was at Dec 08, 2021and the current version is 10.19.0.
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Marriott Bonvoy: Book Hotels have a 960 273a user reviews.