Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.
The latest version of the Macy’s iPhone app is better than ever! Whether you’re shopping styles for him, her, kids or your home, use the Macy’s app to shop our entire site—anytime, anywhere. Don’t forget to manage your Star Rewards account on the go so you can take advantage of special offers, in-store savings and more! Plus, check prices, stay organized with Lists & create a style board with fave looks to share with friends for real-time feedback. SHOP LIKE AN ALL-STAR: - Enable notifications for early access to new collections & exclusive deals. - See furniture in your space virtually before you buy. -Take our Style Inspo quiz to get daily fashion recs in your Style Feed. USE STORE MODE: - View your store pickup info, get notified when it’s ready & access your bar code for pickup. - Scan bar codes to check prices, read reviews and see more colors & sizes—even order online! MANAGE YOUR STAR REWARDS: - Check your available Star Money and see how close you are to your next reward. - Track your Star Rewards points & loyalty status anytime, anywhere. MANAGE YOUR MACY’S CARD: - Easily check your account balance. - Schedule & make payments right from the app. CHECK OUT FASTER WITH WALLET: - Find all your Macy’s offers, all in one place. Use them online & in store. - Check out faster with the best offer, every time. - Manage your payment info in a secure spot. CREATE LISTS & GET FASHION ADVICE: - Collect your faves in one place. Just tap “Add to List.” You can create a List for every occasion! - Get alerts whenever the price drops on one of your items. - Make a style board, share it with friends & get their feedback. *Continued use of GPS running in the background can dramatically decrease battery life.
User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
I found a Ralph Lauren bootie & the left bootie and box were nowhere to be found. The checkout desk was very busy with abrupt, somewhat rude and impatient customers. After trying to get some help with 2 other employees, Marsha did her best to find the missing bootie and was unsuccessful. She took my name and phone number and said she’d look more extensively when things calmed down and call me whether she found it or not. I never expected to hear from her but was grateful she was making an effort. About 3 hours later she called and had searched the storeroom until she found the bootie! I was shocked just to hear from her let alone to hear that she found the bootie! This woman is not only kind, but very professional and extremely patient watching her deal with the rude, demanding customers. I applaud whoever had the good judgement to hire her and hope that she is highly remunerated for the hard work she does. She is a real asset to the Macy’s brand - I haven’t come across an employee like her in many, many years. Because of her, I will shop the physical store now versus online when buying shoes. If I could give her a raise or a Christmas bonus myself, I would!!
I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download the app, thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky the app AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more. FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time.
So I am a big Macys shopper, and I loved this app from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved this app. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry Macys. Fix that and I'll be back.
I was having a real hard time getting an order to go there. After 2 hrs I finally called a telephone no. And got one of your reps on the phone. She seemed to be understanding to what I had been going through. She said she would be on the call for as long as I needed her. Since I had to redo my order while she waited, she put me on hold and when she got backwashes going to to the phone she seemed to be in a big hurry and said she was transferring to r her superviser. She didn’t even give me a chance to tell her that I had completed my order while she had me on hold. The supervisors phone began to ring. And It rang and rang and rang for a good 20 minutes. I finally hung up. I was so upset that it took me a while to calm down. I guess this survey needs to be shown to the manager of the supervisor or the top person in charge. Until then, you have lost a good customer. Am I supposed to pick a nickname out of the air? I don’t have one. Come on you guys!
I downloaded the app because after months of searching for a dress for an upcoming wedding I found one at Macy’s but it was too expensive so I checked for discounts online. I downloaded the app because it claimed the first purchase was 25% off. I tried creating an account but they told me I already had one connected to my email (not bc I had the app before just the regular one you get from ordering online) so when I clicked back to log in it wiped away the 25% discount. So, I decided to try again on my bfs phone we created him an account got the order to go through and arranged pick up and the following day got an email stating the order was canceled the discount was not reinstated and no explanation was given. Now I also ordered shoes from my regular account later when I realized I didn’t have shoes to match the dress that full price order went through fine. If I can’t get the dress I have no use for the shoes and am back at square one 10 days before the wedding. This experience has made me delete the app, will likely return the shoes and am having second thoughts about shopping at Macy’s if they are going to be manipulating customers like this.
Developed by Macys Inc.
Macy's is ranking in Shopping & Lifestyle
Last update was at Nov 28, 2020and the current version is 8.12.1.
To see all other keys and revenue click here 341036067
Macy's have a 974 737a user reviews.
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PicsArt’s Team Lead at User Success Team shared with us how they support users in 30 languages across iOS, Android, Windows apps, and a web platform keeping their CSAT at over 80%.
App rating is one of those rare metrics that influence both CAC (CPI) and LTV. User reviews can help you grow your rating relatively fast and easy. Let’s get into details and understand how to build a proper ratings & reviews strategy to cut your user acqu