User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
So I am a big Macys shopper, and I loved this app from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved this app. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry Macys. Fix that and I'll be back.
I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download the app, thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky the app AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more. FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time.
I was having a real hard time getting an order to go there. After 2 hrs I finally called a telephone no. And got one of your reps on the phone. She seemed to be understanding to what I had been going through. She said she would be on the call for as long as I needed her. Since I had to redo my order while she waited, she put me on hold and when she got backwashes going to to the phone she seemed to be in a big hurry and said she was transferring to r her superviser. She didn’t even give me a chance to tell her that I had completed my order while she had me on hold. The supervisors phone began to ring. And It rang and rang and rang for a good 20 minutes. I finally hung up. I was so upset that it took me a while to calm down. I guess this survey needs to be shown to the manager of the supervisor or the top person in charge. Until then, you have lost a good customer. Am I supposed to pick a nickname out of the air? I don’t have one. Come on you guys!
I downloaded the app because after months of searching for a dress for an upcoming wedding I found one at Macy’s but it was too expensive so I checked for discounts online. I downloaded the app because it claimed the first purchase was 25% off. I tried creating an account but they told me I already had one connected to my email (not bc I had the app before just the regular one you get from ordering online) so when I clicked back to log in it wiped away the 25% discount. So, I decided to try again on my bfs phone we created him an account got the order to go through and arranged pick up and the following day got an email stating the order was canceled the discount was not reinstated and no explanation was given. Now I also ordered shoes from my regular account later when I realized I didn’t have shoes to match the dress that full price order went through fine. If I can’t get the dress I have no use for the shoes and am back at square one 10 days before the wedding. This experience has made me delete the app, will likely return the shoes and am having second thoughts about shopping at Macy’s if they are going to be manipulating customers like this.
The app is not working properly. Processed my order with many errors over and over. When I called to get support was held on hold fo 38 minutes. Then when was able to finally speak to support was told that my problem had to be transferred to a different department. Of course I got hung up on. Called back now getting very close to 1 pm cutoff for the sale and again took over 15 minutes to go through all the prompts before getting to “right” Department..... again I hold, another 24 minutes later.... finally speaking to a live person and describing the terrible wait and hung up situation to be told one again that he had to transfer me. I stated my concern again about being hung up on and he stated:please give me your name and number and I assure you that you will not get hung up on....which I of course did!!!!!!! Needless to say, I already missed the deadline for the sale. Well Macys, you missed my $$$$$ order. I will definitely spread the experience with everyone I know
Developed by the Macys Inc.
Macy's has 914 835 user reviews.
Macy's has an average rating of 4.8.
The latest version of Macy's (7.17.0) was released on Nov 02, 2019.
You can download Macy's here:.
The latest version of the Macy’s iPhone app is better than ever! Whether you’re shopping styles for him & her or kids, shoes, handbags, for the home & more, use the Macy’s app to shop our entire site—anytime, anywhere. Don’t forget to manage your Star Rewards account on the go so you can take advantage of
special offers, in-store savings and more! Plus, check prices with our smart scan feature, stay organized with Lists & use our photo-based Snap & Shop feature to find what you’re looking for instantly.
NEW APP USERS GET AN EXTRA 25% OFF THEIR FIRST APP ORDER!
Just download the Macy’s app & sign in or create an account to get your discount. Exclusions apply.
SHOP LIKE AN ALL-STAR:
- Enable notifications for order updates, early access to new collections & exclusive deals.
- See furniture in your space virtually before you buy!
- Snap a pic of something you’d like to shop & find it or something similar.
-New! Take our Style Inspo quiz to get daily fashion recos in your Style Feed.
USE STORE MODE:
- Check out faster with Scan & Pay—just scan items in store, pay on the spot & go!
- Scan bar codes to check prices, read reviews and see more colors & sizes—even order online!
- Get easy access to store events, weekly catalogs, your store’s directory & more!
MANAGE YOUR STAR REWARDS:
- Check your available Star Money and see how close you are to your next reward!
- Track your Star Rewards spend and loyalty status anytime, anywhere.
MANAGE YOUR MACY’S CREDIT CARD:
- Easily check your account balance.
- Schedule & make payments right from the app!
CHECK OUT FASTER WITH WALLET:
- Find all your Macy’s offers, all in one place. Use them online & in store.
- Check out faster with the best offer, every time.
- Manage your payment info in a secure spot.
CREATE LISTS & GET FASHION ADVICE:
- Collect your faves in one place. Just tap “Add to List.” You can create a list for every occasion!
- Get alerts whenever the price drops on one of your items.
- Make a style board for any occasion, share it with friends & get their feedback!
*Continued use of GPS running in the background can dramatically decrease battery life.
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