Lyft
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Public Ride Sharing & Travel

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529379082 info
Category
Travel & Navigation
Current version
6.1.3
Price
Free
Size
203 MB
Last Update
Oct 14, 2019

User  Reviews

Reviews 6 216 384 Avg. Rating 4.9
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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

My5t1c_tac0
Aug 29, 2019

I take a Lyft almost every day and all over the country. Lyft is far and away a more responsible choice than Uber. They treat the drivers better, take their safety concerns seriously, and reward them for providing a good customer experience. Women drivers I’ve talked to overwhelmingly prefer it. That said, the algorithms used to find ‘nearby’ drivers are abysmal. I live in Montlake, a dense part of Seattle’s core. We have some of the worst traffic in the state, and bridges limit route options. Lyft prediction for how long it will take for a driver to arrive are off by 5-10X. The algorithm picks cars I can see are never going to be able to get to me on the map, and often waits 10 or more minutes before ‘switching’ to a driver that is closer, and still 10 mins away. That’s right, it is common to wait 20 minutes for a pickup when I can see 5+ drivers within 2 miles of my location on the map, because Lyft picked the wrong one to start. In my neighborhood picking a driver 2 mi away one direction is a 5 minute wait, while the same distance a different direction can be 45 mins. Please, please, please incorporate real time traffic data into your algorithm. At this point that is decade old technology included in almost every directions app.

serenityblue
Jun 30, 2019

When I got a Lyft and the driver’s car smelled absolutely disgusting, like vomit, I reached out to customer service to ask for a refund. It’s been almost a week and no one has gotten back to me. It’s also ridiculous that there is no public number or email to reach out to. You can only get help through the app and then you have to answer questions about your problem so you can be directed to an FAQ kind of answer. You’d have to click a vague option to get directed to a page where you can write to customer service. But then you’ll probably never hear back. Today was the final straw. The map will show a few cars in my neighborhood and then when I request the ride, suddenly there’s only one car available and it’s all the way in a different borough. It says it’s 6 or 7 minutes away and then it keeps switching to “a different driver” who is also in a different borough every 2 minutes and then it’s another “7 minutes away.” It’s ridiculous that it would repeatedly connect me with drivers who are in different boroughs who aren’t actually willing to pick me up. This happens four times in a row and it needs to be fixed because I was going to be early for work and by the time I gave up on getting a Lyft and went with Uber instead, there was no way I could even get to work on time. With Uber, it said my ride was 4 minutes away and it actually came in 4 minutes instead of resetting over and over again with different drivers.

durph22
Oct 20, 2018

I don’t know what’s been going on with this app, but it has been absolutely frustrating and getting worse. Today I requested a pickup, and automatically it asks if I want to be picked up at work (I’m assuming because I request there a lot), but today I was a few blocks away so I had to adjust where I wanted to be picked up. I set my current location as pickup and confirmed it. I got a notification when the driver was a minute away, I check the app, and he’s at my work. The place I made sure it wasn’t set to pick me up. So I cancelled the ride, asked for the $5 cancellation fee to be reversed, and tried again. I TRIPLE checked that my location was set probably and yet, the driver was set to pick me up at work, the wrong location. This time however, I clicked “edit pickup” and dragged the curser directly over my location, DIRECTLY, over it, clicked confirm and suddenly the cursor automatically moves a block away from where I placed it and then won’t let me change again. So I had to call my driver and give him my own directions to find me. My 10 minute trip quickly turned into much longer. I never had these experiences with Lyft before but recently they’ve been happening so often it might just be worth it to take the bus.

kwadublin
Jan 18, 2019

Been using Lyft for a while when it became my company’s preferred ride share provider. The service itself has been great. My gripe is the receipts you get. The email receipts you send after a ride are totally useless for expense reporting. The format you use doesn’t allow the payment info to print on the page. I even tried landscape mode and it still doesn’t work. You have a zillion business users. We need to attach receipts to expense reports electronically. PDF versions that are concise and under one page are what we need. As it is now, I’m forced to snap a photo/JPG on my phone and then convert it to PDF and then email it to myself. That’s nuts! The email you send takes 3 pages to print, and even then, the format doesn’t have the expense info on it because of the crazy formatting you use. I tried going to my account on your website and there is no ride history data to allow you to get a receipt there. You guys really put no thought into making this easy for business users. If I have to keep doing this I will probably just go back to Uber simply to get receipts easier. I’d gladly talk to anyone there about this. Thanks.

Mom24monsters
Jul 26, 2018

First, let’s address the fact that there still is no watch app. It was great when there was, and you would think that since the Apple Watch came out with the cellular version so that people wouldn’t have to have their phones with them at all times, Lyft would think about this and make it so that people wouldn’t have to have their phones as appendages, but apparently not. Lyft has move backward in time and regressed to only requiring phones. Then, no matter how many times I have updated my app, my app looks different than my husband’s, though we have the exact same phone. It doesn’t just look different, but I’m still stuck with that stupid gang sound that is so outdated. Lastly, if you’re going to give a 25 or 50% discount, then give a 25 or 50% discount, and that means on everything, don’t add the fees after the discount. Lyft could afford to eat 25 or 50% of the fees as well, making it less confusing when trying to figure it out. 25 or 50% usually means I only get a sixth off when i’m getting 25%, and a third off, when I get 50% off when doing the mathwhen you add in all the fees. Makes it hardly worth it to me. Makes me wonder what I fought for when fighting to get ridesharing here a few years ago.

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Try Lyft for a friendly, affordable ride whenever you need one!

Use Lyft to travel to your destination and enjoy the best carpool of your life with our trusted and highly-rated drivers.

Request a ride with the tap of a button and get picked up by a nearby community

driver who’ll take you to your destination within minutes. Yes, it's that easy.

EASY RIDE SHARING
• Open the app and request a ride,
• Our driver will be there to pick you up in minutes.

• Get a ride and travel wherever you need to go – it’s as simple as that!

TRAVEL THAT WON’T BREAK THE BANK
• See the cost of your ride in advance.
• Pay for your ride directly within the app.

DRIVE SAFELY
• All Lyft drivers pass comprehensive background and DMV checks.
• Rideshare drivers are rated by passengers and only the highest-rated drivers are allowed on the road.
• Lyft provides a first-of-its-kind $1M liability insurance for total peace of mind.

Join the millions who’ve taken 5-star rides. Find reliable transportation wherever you travel. Download and get a lift today!


What people are saying:

"Ride-sharing programs like Lyft are providing commuters with less expensive and more social ways to get around. Users log into the app, specify where they’re heading, and a background-checked driver picks them up for less than a typical cab ride." - TODAY Show

“Lyft is a real community — with both the drivers and riders being inherently social — making real friendships and saving money.” – Time

"In a city where taxis can be scarce and… black town cars are rampant but expensive, Lyft has quickly gained visibility due to low prices and quirky branding." - Ad Age

"Lyft's focus on the everyman has recently extended to the wildly successful Lyft Line carpool service aimed at commuters, which offers discounts of 30% to 60% for sharing a Lyft ride with others." - Fast Company

Prices vary based on market condition.

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