User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.
The Lemonade app is so easy to use as well as having affordable rates! It took me all of 15 minutes to sign-up, pick a coverage and a deductible. Very nice customer service as well as very informative. At anytime of any day of the week I can log onto my account and check everything as well as make any necessary changes that I may need or want. The chat option feature works fantastic! Whenever I have a question I just go to the chat feature and within seconds someone is there to help and answer all my questions regarding their services and my plan coverage. I wished they had a referral feature cause I’ve already set up a couple of family members with the company as well. They were amazed that it only took about 10-15 minutes to setup and just how affordable it is!! I’ve gotten quotes from so many other companies but the monthly payments and deductible were too expensive, I was a little hesitant at first but I said hey I should at least give it a try and so far so good!!! I’m hoping that it’ll never come to the point where I’ll actually need to file a claim but if so I feel confident that the process will be easy and stress free considering how much stress I’m going to actually have due to a burglary or theft. I have faith that we’re going to have a very long relationship. Thanks to all the developers of the Lemonade App, the name of the company is nice too!!!!
I have been telling EVERYONE about Lemonade. I don’t know how, but, getting insurance through your company is actually FUN! I have never had so much FUN doing a chore that typically involves a boring Q & A. The app really made me feel like I was getting insurance through a friend. I smiled with the shout out to my horoscope sign after entering my birthday, I loved the “making lemonade” process when getting the quote, and (because I have a future date for the policy to start) I absolutely adore the countdown. I look at it almost daily and become even more excited for my move (and I really don’t like having to move so this is really helping). The use of unclaimed funds going to charity actually makes my heart melt. By providing freedom to choose what organization you would like to contribute to truly makes me feel like I am giving back in some way, and it is beyond noble and inspiring for you to use that money to help others turn lemons into lemonade. Also, your customer service has been impeccable. Every question I have had has been answered quickly and by a friendly representative of the company. I don’t know much about the insurance world, other than we need to have it, but, you make me want to work for you!!! Where do I sign up?
I tell people about Lemonade all the time, you can’t beat the price and the customer service is truly incredible. I’ve been using their services for about a year and only recently did I actually have to file a claim. I had an unfortunate mishap of having my laptop stolen while out of town (!!!) and had to file it with my renters. Sarah at Lemonade was sooo helpful, so KIND and so understanding, as these situations are often really messy with a LOT of moving parts that can be completely out of your hands. My claim was handled quickly and seamlessly, and everything was as my policy laid out. I also found out this summer while traveling abroad that this policy covers you WHEREVER YOU ARE in the world! After comparing travelers insurance prices, which are incredibly expensive, I thought to just ask Lemonade because someone mentioned my renters might cover it and - it does! It is such a relief knowing that for $5 a month, I’m covered no matter where I am and without any hassle. Crossing my fingers I won’t have to file anymore claims, but even if I have to, I know they’re reliable and kind, unlike some other agencies I’ve encountered. I’m so happy with Lemonade and I really hope everyone joins them to keep their stuff safe!
Renters insurance is one of those things that everyone should have but many people don’t. I didn’t for most of my adult life. But then I moved to LA and into a place that required it. Anyway, a few months after I started my policy, it’s fire season. What?! There’s a season for FIRE? Yes. Yes there is. And I ended up in an evacuation area. I’m scared, honestly. I just moved here and most of my stuff is new. Anyway...I reached out and asked a bunch of questions on the app and they got back to me very quickly, assuring me I was covered and explained some details in a way that was really easy to understand. Everything ended up being fine where I was but it really took a load of worry off my mind that they answered by questions so that I understood everything. I’m back in New York and have them here too. We have different weather issues here and they explained the coverage about flooding & water damage so that I knew exactly what it was and what it covered. Thanks, Lemonade team!
I was really impressed with Lemonade when I first subscribed. I switched from my previous renters insurance, Jetty, which I HIGHLY recommend, because I loved that Lemonade was in app form, unused funds would be donated which is awesome, and I would be saving. Little bit of money each month. Well then I unfortunately had to make a claim when my backpack with laptop and iPad was stolen out of my car. I made the claim in APRIL! It took months for them to finally deny me. I had to constantly reach out and ask for answers about my claim. The only thing I can think of on my end that prolonged their investigation was when they asked for phone logs from me it took me a few weeks because I was busy with my best friend’s wedding and a few other things. I have them a few weeks later and then never heard anything for weeks. Then I find out they closed my case and my claim was denied. I will make sure to tell everyone to avoid Lemonade at all costs! Spend the extra few bucks and use Jetty insurance, I regret switching so much! Update: Seemingly a couple days after posting this i received an email saying my claim was approved. I changed my 1 star rating to 3 stars as thankfully I received the funds I needed, but the process took nearly 3 months and was extremely difficult and trying.
“The most helpful app on my phone is @Lemonade_Inc. Makes moving, feeling secure, and managing a hectic life inexpensive and stupidly easy.”
SOME QUICK LEMONADE STATS
• Financial rating of “A” exceptional
• Reinsured by the most trusted names on the planet
• World record for the fastest claim handled (3 secs!!)
• 90 secs to get a policy through our app
• Starting at $5/mo for renters
WHY LEMONADE FOR INSURANCE
It’s like your “undo” button for real
• No Hassle: There’s no need to wait around for snail mail or talk on the phone w/ agents - get a policy with the Lemonade app whenever and wherever you are.
• Socially Driven: As a B-Corp, social good is baked into our business model: we take a flat fee, use the rest to pay claims (super fast!), and give back what’s left to charities you care about.
• Devoted Team: Our powerful tech and AI free up our dedicated customer experience team and claims specialists to help you when you need it most.
HOW LEMONADE IS DIFFERENT
• Zero Everything: It’s the closest thing to an undo button for real life. It’s a no deductible feature you can use up to two times a year without any increase in pricing. #winning
• Live Policy: Want to personalize your coverage? Add your sig other? Cancel your policy and get a new one at a different address? Do it all with a couple of taps on your phone.
• Instant Claims: Seamlessly file claims from your phone - anytime, anywhere. Our AI runs 18 anti-fraud algorithms, and if your claim is instantly approved, you’ll get paid in 3 secs.
WHAT LEMONADE USERS ARE SAYING
“I went from a claim to a full refund in <24 hours, all from my phone. Big fan and hope they can keep making people happy.” - Alex, Chicago
“The app is easy to use and looks good. I didn’t have any trouble tailoring my policy to the coverage I wanted, and my premium is still 4x less than I was paying before Lemonade.” - Alyssa, New York
“Highly recommend this app for renter’s/home Insurance! Bonus- they give whatever is not spent from your premium back to a charity of your choice!” - Kelly, San Francisco
“Excellent quick simple way to get home or renters insurance! I spend all day on the phone at work this keeps me from having to do it for insurance too.” - Jake, Austin
LET’S MAKE LEMONADE!
Lemonade is rolling out nationwide and is currently available in: Arizona, Arkansas, California, Colorado, Connecticut, Georgia, Illinois, Indiana, Iowa, Massachusetts, Maryland, Michigan, Nevada, New Jersey, New Mexico, New York, Ohio, Oregon, Pennsylvania, Rhode Island, Tennessee, Texas, Virginia, Washington DC, and Wisconsin.
WANNA BE FRIENDS?
THE LEGAL STUFF
Terms of Service: lemonade.com/terms-of-service
Legal Stuff on Lemonade: lemonade.com/legal-stuff
Cheers for reading all 2,626 characters! Give yourself a pat on the back ;) If you want more Lemonade, visit us at lemonade.com/blog.
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