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I usually do not write reviews, but this app has frustrated me so much, I felt compelled to do so. I am a busy working mom, so, I rely on the convenience of mobile apps for easy bill pay. Well sometime earlier this year I paid my bill through the Kohl’s app and it charged my account THREE times! I had enough money in my account at the time and though it was frustrating, I thought maybe it was human error or even a glitch. Well fast forward some months and here we are again. After having went through that debacle I am always very careful when paying to make sure I don’t hit the button more than once nor am I signed up for auto draft, and wouldn’t you know, IT CHARGED MY ACCOUNT TWICE!! So now I’m of course livid, especially because I did not have enough in my account to cover both payments. I called customer service and they make it to seem like it is something I had done, which is making me even more upset, so, finally after speaking with three different people I was able to speak with a supervisor, who assured me they were going to take care of everything. I called today and not only did they NOT take care of it, they never even cancelled the second payment!! Then the customer rep I was speaking with had the audacity to say well you know you can call your payment in to us!! Worst customer service and app ever!!
I have used this app in the past and it worked great. All my Kohl’s cash and percentage discounts were in the wallet and they scanned fine at checkout. The last 2 times I went to Kohl’s the discounts have completely disappeared from the app when I walk in the store!! The first time it happened I opened the app while in my car in the parking lot to see what discounts I had available. My Kohl’s wallet showed $30 Kohl’s Cash, $10 birthday discount, and 30% off. I took a couple things to the checkout, opened the app, and they were GONE. Nothing there. I told the sales clerk about it, and she shrugged her shoulders and told me to call Kohl’s. Thanks, for the help. I put my stuff back and left without purchasing anything. Today, I took my son to Kohl’s to get some new shoes for his birthday. Once again, I checked the Kohl’s Cash and discounts in my app before going in the store. I had $10 Kohl’s Cash and 20% off. Found some shoes and a couple other things to purchase, and at checkout the discounts were gone. AGAIN. And again the sales clerk was NO help. I bought my son the shoes - it was his birthday after all - but I’m really irritated. I am deleting this app and will use the paper coupons and flyers I receive in the mail. Don’t trust this app!!!!
This app has so many limitations that it would take too long to list, so if you want to accomplish things like contact customer support you have to go to the full web site which isn’t formatted for phones. I got the app on suggestion of a Kohl’s employee who said I could pay my charge card with the app, I created an app account and went to pay my bill, (makes you log in twice and if you need to change screens or go back a screen it makes you log in again so you can spend a lot of time logging in) instead of being able to enter my debit card information and paying they want my bank routing number and account number. Since most people to have that information on them at all times and I was on vacation at the time I had no choice but to go to store and make a payment the next day, which made the payment one day late. My payment was $56 (total balance) and the late fee was $27 (wow that is ridiculous) they wouldn’t consider waiving the late fee (even though I had never been late before and had been a loyal customer for years) if you want a clunky, out dated app that will frustrate you and cause late fees and unreasonable responses from customer service then you have found your app.
This is the worst shopping app I think I’ve ever used. Here’s why: 1. It freezes and then crashes constantly. I stopped keeping track of how many times it happened because it was infuriating. I gave up and had to finish the order from my computer. If I hadn’t had Kohl’s cash, I would’ve cleared my cart, deleted the app and never shopped at Kohl’s again. 2. Even when you’re signed in, the items get deleted from your cart at random. 3. If you’re lucky enough to retain the items in your cart, you better hope you don’t have to go back into the item to research anything. You’re only able to edit the existing item. 4. There are no item or product numbers. Good luck finding what you need again. 5. The categories are laid out horribly and make it difficult to find anything. It would probably be faster to shop in-store. So much for convenience. 6. Don’t want to pay for shipping? MOST stores allow you to ship all of your items to the store for in-store pickup. Not Kohl’s. Some of the items are available to ship there, and some aren’t. There’s no explanation, you just can’t do it. Ridiculous. Expect to pay that $8.95 shipping. I do not understand how Kohl’s is still in business. I won’t ever shop there again.
My Kohls cash, Yes2you rewards, and discounts are not showing up in my wallet. Every time I open the app and click on wallet an error message pops up and says it is having trouble finding my profile. I thought this was just a problem the first day I went to it but it has been a couple of weeks now and I keep going back and it still says the same thing!! Very frustrating!! Also, I keep myself logged in and every few weeks it will log me out and when I try to sign back in with my password, it tells me my password is wrong and I have to reset it!! I am so sick of having to reset my password ALL THE TIME!! Now the wallet isn’t working!! Ugh! I got a 40% mystery offer on Sunday and was going to buy some stuff online, but it wouldn’t even let me add it to my wallet! So I just said forget it and didn’t buy anything! Kohls is losing my business by not fixing this! Update: I deleted the app and re-downloaded it and now my wallet is working fine. I had to agree to some new terms and conditions when I first logged in so maybe that is why it wasn’t working. If you are having the same problem as me, I suggest deleting the app and re-downloading it and see if that helps fix the problem.
Developed by the Kohl’s.
Kohl's has 212 528 user reviews.
Kohl's has an average rating of 4.8.
The latest version of Kohl's (7.45.84) was released on Oct 31, 2019.
You can download Kohl's here:.
New gifts + new ways to save, all in the Kohl’s App.
Take a look at some of the features:
All your holiday savings offers, Kohl’s Cash and rewards are automatically saved. No more paper + no more
THE NEW + IMPROVED KOHL'S PAY
Kohl's Pay is now quicker and easier. Quickly select all your holiday savings offers, rewards and Kohl's Cash to load into a single scan QR code and breeze through checkout.
We'll remind you to use your Kohl's Cash, rewards and holiday savings offers before they expire.
SHOP MY STORE
Shop your local store’s inventory, plus use the app in store as a price scanner to ensure your gift shopping stays on budget.
Can't find the perfect gift in store? Buy it on the app while you're in store and get free shipping.
FREE STORE PICKUP
Get the gifts topping their list in 2 HOURS OR LESS! Skip the shipping and pick up your order for free.
SNAP + SHOP
Snap a pic of almost any gift idea and we'll try to find a match at Kohl’s.
MY KOHL'S CHARGE
The app keeps you signed in so you can quickly and easily check your Kohl's Charge balance and make payments.
Track your points and progress toward your next $5 reward.
MANAGE YOUR CARD
Link your Kohl’s Charge for hassle-free checkout in store and online.
All this + so much more.
So, what are you waiting for?
Download today and find out why the Kohl’s App is your one-stop-shop for saving on holiday gifts, men’s, women’s and kids clothing, shoes, home decor, clearance items and so much more!
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