Search app
CSR Racing 2
ios

KeyBank Mobile Banking

(120 156)
Price
Free
Category
Finance
Last Update
Mar 29, 2024
View in store

Store Performance Index

64%

Store Performance Index shows overall performance of your app on app stores. It is based on combined ASO & reviews metrics.

See more data

Ratings & Reviews performance for KeyBank Mobile Banking

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,
total

120 156

Avg rating,
total

⭐4.6

Description

2668 chars

Take control of your money and bank the way you want to bank – anytime, anywhere. The KeyBank mobile banking app is free, fast, and secure with features that are streamlined for today’s on-the-go world: • Easily transfer funds between bank accounts • Pay bills • Send money to friends and family • Open a checking or savings account • Deposit checks on the app • Monitor and manage bank accounts and cards • View KeyBank credit card rewards points Safe and Secure Online Banking   Confidently use the KeyBank mobile banking app without compromising your personal banking information. It’s backed with a multitude of safety and security features, including: • Same high-level security used for KeyBank Online Banking • User ID and password required to access banking app† • Secure connection to view banking account and transaction details • No banking information is stored on your device to minimize risk if your mobile phone or tablet is lost or stolen Convenient Banking on the Go   Easily manage your personal finances when and where it’s most convenient for you and your schedule. With the KeyBank mobile banking app, you can: • View account balances and recent transactions with one swipe using QuickView • Deposit checks right from your mobile device without having to visit a KeyBank branch or ATM • Transfer funds between your KeyBank checking and savings accounts • Open an account right from your mobile device • Search and view your banking transaction history for the last 90 days • Access your KeyBank account statements and tax forms • Review and manage scheduled Online Bill Pay payments and transfers • Send money to existing payees and add new payees • Search for KeyBank branch and ATM locations Personalized Mobile Banking Settings   Customize your in-app experience for your unique needs and preferences with account settings and seamless access to the KeyBank features and products you use: • Add a profile picture • Set up fingerprint or face ID sign in capabilities • Manage and edit account alerts • Access your credit card Reward Points balance Connect with KeyBank   Please call 1-800-539-1539 if you have questions about the mobile banking app or need additional help or support.   Follow KeyBank on social media: • Twitter: twitter.com/keybank • Facebook: facebook.com/keybank • LinkedIn: linkedin.com/company/keybank/ • YouTube: youtube.com/user/keybankcommunity/ • Instagram: instagram.com/keybank/ Important Disclosures † Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app. IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved ©2023 KeyCorp. Member FDIC.

More
 Why to reply to reviews?

User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

LawrencePB
Nov 01, 2018

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts. A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !! GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it... Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls. I hope the is something that can be resolved.

Koalalyn
Apr 18, 2018

When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.

e-fanta
May 28, 2019

Be very careful when you make your payments. Unfortunately I have a car loan with Key Bank. The app constantly freezes or acts very unclear if the payment was taken out or not. It will not show you any pending payments at any point. You can not set up recurring payments. Next thing you know 2/3 payments are being taken out of you account. If that happens- good luck dealing with Key Bank customer service. The bank made the whole refund process extremely difficult and it takes so long that it almost does not to make sense to spend all this time on the phone trying to get it. By default they apply these extra payments to your principal which means your next payment will be due as usual next month.. and if you do want the extra payment to be processed as a payment for the next month, you will still have to call, spend a long time on the phone to have this done. If you want a refund- in case of a car loan and if you do not have a checking acct with Key bank - it will take you number of calls, 1-2 h on the phone, then you will realize that the money will not be transferred to your account just as it was taken out, you will be receiving a check! So good luck with this worthless app and the bank.

Designguycanhelp
Jun 05, 2019

3.5 if I could... The app feels like and “obvious” hybrid and not that native. The scrolls and touch points and not natural making the interactivity feel clunky. This makes the experience feel painfully slow, even if it is not. Suggestions would be to introduce a more natural swipe and scrolling behaviors with a little easing in and out from an interaction perspective. During the flows in the app, I love that you are giving status with the green bar at the top, but from a usability perspective, you are covering up important information throughout the flow and forcing me to click a tiny “x” in the corner. This repeats every step throughout the flow causing friction and cognitive load. Suggestions would be to animate the screen and slide the notification in and push the information downward. This keeps everything in context if executed correctly. For the most part, you are heading in the right direction and the app accomplishes the tasks I need done 95% percent of the time. Keep improving and staying on top of it!

AppleConsultant
Jun 12, 2019

KeyBank app is not working when running Norton Secure VPN with Norton security even after disabling Block Ad Tracker is turned off Touch ID screen does not come up when logging in and my other banking apps from Wells Fargo capital one and other financial institutions work just fine. Could you guys please do some beta testing with Norton secure VPN and get the KeyBank app working as it should with a VPN. Also the ad in the general ledger is annoying it would be nice if you guys remove that feature I prefer not to see an ad when I’m reviewing my general ledger. Please get the KeyBank app working so that Norton Secure VPN app and Norton security app can be running when logging in. Login issue exists with touch ID on iPhone 6 Plus and 6s IOS 12.3.1 running Norton secure VPN on US servers And for some reason I’m able to login just fine with Norton VPN with all options running through Israel ? Thanks guys please do some beta testing with Norton VPN on an iPhone logging into KeyBank app over both WiFi with Xfinity and on AT&T Cellular data network. There are many times where the background image does not come in on the open screen and touch ID does not pop up when Norton Secure VPN is running And will not work at all if Norton VPN with ad blocker is turned on. Please up date this app. Thanks.

CSR Racing 2

About KeyBank Mobile Banking

Developed by KeyBank.

KeyBank Mobile Banking is ranking in   Finance

Last update was at Mar 29, 2024and the current version is 4.4.79.

To see all other keys and revenue click here 510717503

KeyBank Mobile Banking have a 120 156a user reviews.

KeyBank Mobile Banking was released in the App Store. It is developed by KeyBank, who have also released the following apps.

KeyBank Mobile Banking has 120 156 user reviews.​

KeyBank Mobile Banking has an average rating of 4.6. ​The latest version of KeyBank Mobile Banking 4.4.79​ ​​was ​released on Mar 29, 2024​.

You can download KeyBank Mobile Banking ​here

Find growth insights on our blog

Want more app conversions? Pick the right paywall.

Want more app conversions? Pick the right paywall.

Apple Search Ads and App Store Optimization: Complete Guide for 2023/2024

Apple Search Ads and App Store Optimization: Complete Guide for 2023/2024

Announcing Bulk AI Replies to Streamline Reviews Management

Announcing Bulk AI Replies to Streamline Reviews Management

React to user feedback and market trends faster