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KeyBank Mobile

(20 861)
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Last Update
Jan 21, 2020
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Ratings & Reviews performance for KeyBank Mobile

Ratings & Reviews performance provides an overview of what users think of your app. Here are the key metrics to help you identify how your app is rated by users and how successful is your review management strategy.

Number of reviews,

20 861

Avg rating,



1765 chars

Take control of your money, and bank the way you want to bank – anytime, anywhere. With a new design and features that let you easily transfer funds, make payments, open an account and even deposit checks, our IPhone app* has features that are streamlined for today’s on-the-go world. Our app is free, fast, and secure.<br><br>FEATURES<br>- Touch ID® and Face ID®<br>- View your account balances and last three transactions with one swipe using QuickView.<br>- Deposit checks right from your mobile device** without having to visit a branch or ATM<br>- Transfer funds between your KeyBank accounts<br>- Add payees<br>- Make payments to existing payees<br>- View and change scheduled Bill Pay payments<br>- Open an account right from your Mobile Device<br>- Search and view your transaction history for the last 90 days<br>- Locate a KeyBank branch or ATM<br>- View your HelloWallet® Wellness Score<br>- Manage and Edit Alerts <br>- Add a Profile Picture<br>- View Reward Points Balance<br>- View Statements<br><br><br>Our app is safe, secure and convenient<br>- The same high-level security that we use for Online Banking at KeyBank<br>- User IDs and passwords are required†<br>- View account details over a secure connection<br>- No information is stored on your IPhone® device in case it’s lost or stolen<br><br>Need help? Have questions about this app? Call 1-800-539-1539.<br><br><br>* Available for devices running on an OS 8.0 or higher<br>** At this time, Mobile Deposit is only available for iPhone® devices running on an OS 8.0 or higher<br>† Anyone can download, but you must be enrolled in KeyBank Online Banking to use the app<br><br>IPhone® and iPod® touch are registered trademarks of Apple Inc. All rights reserved.<br><br>©2018 KeyCorp. Member FDIC.

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User reviews affect conversion to installs and app rating. Featured and helpful reviews are the first to be noticed by users and in case of no response can affect download rate. This is why it is highly recommended to reply to them.

Nov 01, 2018

Like many others using this app, I too had all the same lack of device recognition and inability to access my accounts. A very efficient Key phone rep recommended that I delete the app and then re-download from the App Store. That solves the problem (the new app version includes a bug fix that resolved the issue). When asked if there was anything else she could do, I asked if there were a way I could combine my business accounts to the same login, so I was transferred to another adept rep who talked me through and now all my business as well as personal accounts are on the same app !! GREAT HELP ! ( PS the Business Accounts Rep had been getting calls all week with the ‘unrecognized device’ issue but he had not yet been appraised by Key Technology on the method to fix the problem !! Key IT needs to give all their reps the tools to do their work properly. They are our only link to fixing our problems and they do a good job at it... Evidently, however, a feature I really like with the app seems to be disabled once I added the business accounts to my profile. I no longer have facial recognition even though the feature is turned on in my System controls. I hope the is something that can be resolved.

Apr 18, 2018

When doing a mobile deposit I get a window pop up apologizing the transaction can’t be processed at the time call......... (paraphrased). I called that number for mobile banking and she couldn’t help me. Didn’t understand why it did that. I actually screen shot it. Took it to the bank and showed them. I had to make an inconvenient trip to the bank to deposit the check. They didn’t know anything about it. This happens constantly. My last deposit, Sunday, took 8 tries over a period of 3 hrs. It may take 15 x or multiple tries on multiple days to get it to go through. A few times I got that error message the deposit actually went through! I really don’t have time for this.

May 28, 2019

Be very careful when you make your payments. Unfortunately I have a car loan with Key Bank. The app constantly freezes or acts very unclear if the payment was taken out or not. It will not show you any pending payments at any point. You can not set up recurring payments. Next thing you know 2/3 payments are being taken out of you account. If that happens- good luck dealing with Key Bank customer service. The bank made the whole refund process extremely difficult and it takes so long that it almost does not to make sense to spend all this time on the phone trying to get it. By default they apply these extra payments to your principal which means your next payment will be due as usual next month.. and if you do want the extra payment to be processed as a payment for the next month, you will still have to call, spend a long time on the phone to have this done. If you want a refund- in case of a car loan and if you do not have a checking acct with Key bank - it will take you number of calls, 1-2 h on the phone, then you will realize that the money will not be transferred to your account just as it was taken out, you will be receiving a check! So good luck with this worthless app and the bank.

Jun 05, 2019

3.5 if I could... The app feels like and “obvious” hybrid and not that native. The scrolls and touch points and not natural making the interactivity feel clunky. This makes the experience feel painfully slow, even if it is not. Suggestions would be to introduce a more natural swipe and scrolling behaviors with a little easing in and out from an interaction perspective. During the flows in the app, I love that you are giving status with the green bar at the top, but from a usability perspective, you are covering up important information throughout the flow and forcing me to click a tiny “x” in the corner. This repeats every step throughout the flow causing friction and cognitive load. Suggestions would be to animate the screen and slide the notification in and push the information downward. This keeps everything in context if executed correctly. For the most part, you are heading in the right direction and the app accomplishes the tasks I need done 95% percent of the time. Keep improving and staying on top of it!

Jun 12, 2019

KeyBank app is not working when running Norton Secure VPN with Norton security even after disabling Block Ad Tracker is turned off Touch ID screen does not come up when logging in and my other banking apps from Wells Fargo capital one and other financial institutions work just fine. Could you guys please do some beta testing with Norton secure VPN and get the KeyBank app working as it should with a VPN. Also the ad in the general ledger is annoying it would be nice if you guys remove that feature I prefer not to see an ad when I’m reviewing my general ledger. Please get the KeyBank app working so that Norton Secure VPN app and Norton security app can be running when logging in. Login issue exists with touch ID on iPhone 6 Plus and 6s IOS 12.3.1 running Norton secure VPN on US servers And for some reason I’m able to login just fine with Norton VPN with all options running through Israel ? Thanks guys please do some beta testing with Norton VPN on an iPhone logging into KeyBank app over both WiFi with Xfinity and on AT&T Cellular data network. There are many times where the background image does not come in on the open screen and touch ID does not pop up when Norton Secure VPN is running And will not work at all if Norton VPN with ad blocker is turned on. Please up date this app. Thanks.

CSR Racing 2

About KeyBank Mobile

Developed by KeyBank.

KeyBank Mobile is ranking in   Finance

Last update was at Jan 21, 2020and the current version is 4.4.23.

To see all other keys and revenue click here 510717503

KeyBank Mobile have a 20 861a user reviews.

KeyBank Mobile was released in the App Store. It is developed by KeyBank, who have also released the following apps.

KeyBank Mobile has 20 861 user reviews.​

KeyBank Mobile has an average rating of 4.5. ​The latest version of KeyBank Mobile 4.4.23​ ​​was ​released on Jan 21, 2020​.

You can download KeyBank Mobile ​here

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